Ravi Somra

Hillside Toyota is just the place you need to go for all your Toyota needs, whether it’s new or used cars. I’ve had the pleasure many years ago to walk into the Hillside Toyota with a family member and I h your Toyota needs, whether it’s new or used cars. I’ve had the pleasure many years ago to walk into the Hillside Toyota with a family member and I have never dealt with another dealership since. Over the years I’ve done two leases and currently financing my vehicle. It is always an awesome experience from the woman at the front desk, the people in sales, service to finance. Sangeta Halkasoon is just the person you want to deal with in sales as she makes the process very easy. She’s always willing to take the time to help me. Since receiving my first car in 2021, I’ve never dealt with anyone else. My family members and I have gone to her and sent/ taken friends to Sangeta and were always pleased. Thank you Hillside Toyota and especially, thank you Sangeta for a job well done. Your knowledge and your expertise makes you a leader in your field. You make it a pleasure to shop with your company and backed by an amazing team of individuals who all go the extra mile to ensure that we, the customer, leave very happy and informed. Thanks for always answering my questions, I know they are many, and also getting back to me when you need to. My most recent visit, purchase of a pre-owned car with a friend who left very pleased and had all good things to say. Thanks again to all of you at Hillside Toyota. More

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This would be a 1 star review if not for the diligent recovery efforts made by managers Grace and Robbie. My vehicle was dropped off for a broken component near the steering wheel, which ultimately requi recovery efforts made by managers Grace and Robbie. My vehicle was dropped off for a broken component near the steering wheel, which ultimately required a warranty replacement of the steering column. I was advised a 2 month wait time for a backorder from Japan and provided a loaner. A week later I was advised the part had come early and repairs were completed. During a test drive after the repairs I immediately noticed static ABS and traction control lights on the dash and a non functioning track mode switch. When brought back to the dealership I was advised that not only was there no road test performed after the repair, there was a also replacement of the steering angle sensor which was installed incorrectly causing the issues. The vehicle was also parked a block and a half away from the service center and left unmonitored and outside of camera range. With all issues brought up I was informed they would be corrected. On my second pickup attempt the vehicle was now parked a block away on the other side of the service center, however now had damage on the rear bumper from what appeared to be a parking incident as well as loose wires dangling from the steering column directly in front of the gas pedal. The service center advised me this would be corrected as well and apologized again for their incompetence. On the third pickup attempt the wires and rear bumper damage was addressed, however there was now a unremovable white residue on the textured lower portion of the rear bumper and significant dirt/dust left on the interior of the vehicle. After bringing up these issues to the manager, more apologies were made and I was advised that they would make every effort to finally get the repairs right. On the fourth pickup attempt the vehicle was finally clean and in a condition that was to be expected of a dealership warranty repair. I did have to make another return to the service center for a steering alignment since the steering wheel was significantly out of position. This time the staff and management was very gracious, performing two alignments to ensure all measurements were within tolerance and even allowing me to inspect the second alignment process. While the entirety if the service experience was substandard and extremely frustrating, I believe one extra star was deserved for the efforts made to correct the issues caused. The management team also took responsibility for the poor service and made the efforts to improve the performance of their staff/ensure the repairs were adequate. More

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Very very nice people they help me very very good they take care of me take care of me More

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They were really friendly and they did my rotation really fast. I would love to do business with hillside toyota in future fast. I would love to do business with hillside toyota in future More

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We took our car here for years for routine maintenance and service but we'll never return after our most recent experience. The long and short of the story is that we were having a maintenance problem wit and service but we'll never return after our most recent experience. The long and short of the story is that we were having a maintenance problem with the vehicle, took it to Hillside and were charged $300 for an incorrect and sloppy diagnosis. The diagnosis made no sense to me and I consulted with other mechanics who concurred that Hillside must have made a mistake or simply not done a thorough job. Hillside wanted to charge $3000 for the repair. Even if their diagnosis was correct (and it wasn't), I received a quote for the same repair from another Toyota Dealership for literally one third of the price. I ended up driving two hours to take the car to the Toyota Dealership where we originally bought the vehicle. They provided the correct diagnosis, charged only $150 for the diagnostic fee and provided an estimate that was less than one half of what Hillside wanted to charge. I have no doubt that Hillside would have charged us $3k to fix a part that did not need to be fixed and then would have charged an additional $3k to fix the part that actually needed to be repaired! In addition to this terribly incompetent service, Hillside's technicians also created new problems with the vehicle that didn't exist before we took it to their shop. My emails and calls to Ravi (manager of the service departmen)t went unanswered. All of this to say, avoid this place at any cost, or it will very likely cost you. I'm not sure if they've always been this terrible or if the pandemic has turned them into scammers. Either way, their current business practices are corrupt and fraudulent. More

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My most recent issue with my car has been resolved, in a timely manner thanks to Kevin and Ravi. timely manner thanks to Kevin and Ravi. More

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Awesome dealership, been coming here for 4-5 years now and it’s been great for the most part, they always take care of me and let me know of things beforehand. and it’s been great for the most part, they always take care of me and let me know of things beforehand. More

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I leased my Toyota three years ago. I came this weekend since my lease had only 5 months left and Mr. Polanco provided with me with all my options. I then worked with Mr. Wong at the Finance Department who since my lease had only 5 months left and Mr. Polanco provided with me with all my options. I then worked with Mr. Wong at the Finance Department who found the best deal for me. I am very happy with the service of Hillside Toyota. The staff is friendly and courteous and the service is great. More

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