Raul "Roy" Gallardo

Came. in today to look at, test drive and buy the Escalade. I looked at it outside..looked decent underneath. Walked in and the first gentleman to say hi wa in today to look at, test drive and buy the Escalade. I looked at it outside..looked decent underneath. Walked in and the first gentleman to say hi was extremely nice. He stated some one will be right with you. He asked the attendant ladies upfront to summon sales. That's when it went DOWNHILL fast. I called my wife to advise I came up up there and if everything goes well, I'll buy it for her. Roy comes out while I was talking to her and says hello can I help you.. I told her I'd buzz her back. He had turned around and went into his office - good stuff as the client (me) wasn't ready. I walk in and he's aggressive with his tone out the gate. He says how can I help you. I reply depends on what you tell me. He got a messed up look on his face and says, well I do t do t why you're here. I said hey man, I'm here to look at the Escalade. He says well I don't know why. I said listen man, Im just evaluating your customer service, I didn't mean too.. and he bust out with "I don't have to listen to xxxx." I said what? I'm just trying to say that..he cuts me off and says sorry you got your feelings hurt. Let me tell me, he was an a complete xxxxxx and I replied..well, you're dumbazz and I walked out. Roy, your ego isn't your amigo. I had $14k CASH to buy it outright but because you let your pride and ego get in the way of communication even when I was attempting to say hey man, that's not what I was saying. I said to him while looking this ego manic in his eyes, I'm just trying to tell him that I was evaluate your customer service so we can get on the same page.and trying be friendly and I apologize..and he went left. I went online and advised the attendant and of course they were professionals. Gave me the Three A's - Roy has NO clue what that acronym means so I'll spell it out. A - acknowledge there might be an issue, A - apologize and lastly Act on it. Instead he had his chest out like he was tough selling cars. Well, that cost you $14k off the rip because you judged me before you gave me a chance to say what I was attempting to say above. The attendant online asked me if I wanted the manager to call me etc. I said no..NO WAY..I'm not coming back up there to even look at him. If I do and he says something to me like he did on sight - immediately issue like he's never seen. I'll humble that ego. I never once stepped out of line nor raised my voice. I'm more than that. I took my money elsewhere. Roy - you treated me like you are daily. An complete and utter ...hole and I'll never EVER make a drive down to that dealership again. Too bad the first guy in the grey shirt who said hi couldn't help me. He was upbeat, smiling and in a great mood. I put money on the fact that he would not have judged a book by its cover not responded as such. More

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The people were respectful the product they were trying to sell was bad. Damaged, hole in taillight and the lights for seatbelt would not go off and it had a symbol of a yellow triangle. to sell was bad. Damaged, hole in taillight and the lights for seatbelt would not go off and it had a symbol of a yellow triangle. More

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Great experience I just bought my new car!! Raul is the best sales man!! Thank you for the great experience!! He goes the extra mile for his customers I just bought my new car!! Raul is the best sales man!! Thank you for the great experience!! He goes the extra mile for his customers More

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Great experience Roy and Paul were great and went above and beyond to make sure i walked out with a bigger car for me and my family. Very friendly and no hassle. Roy and Paul were great and went above and beyond to make sure i walked out with a bigger car for me and my family. Very friendly and no hassle. More

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Most helpful staff When I bought this car my experience at the dealership was amazing. Helpful staff, stress free, and easy. Never have I ever been treated with this amo When I bought this car my experience at the dealership was amazing. Helpful staff, stress free, and easy. Never have I ever been treated with this amount of respect. More

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Nice SUV at an affordable price! From the moment we arrived, Roy greeted and treated us with great customer service. He answered any questions we had and reassured we were making a go From the moment we arrived, Roy greeted and treated us with great customer service. He answered any questions we had and reassured we were making a good purchase. More

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Bought car This is an amazing dealership. Very easy not that much they as for plus you just pretty much need is 500 for a down payment. Very reliable and safe de This is an amazing dealership. Very easy not that much they as for plus you just pretty much need is 500 for a down payment. Very reliable and safe dealership! More

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Was friendly and very helpful. Was in need of a car badly and didn't have a car to get to work, but they helped me get one and didn't take long doing paperwork. Was in need of a car badly and didn't have a car to get to work, but they helped me get one and didn't take long doing paperwork. More

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Excellent Really excellent, they answer all my questions very consistent and tell me every detail about anything I needed to know I had a very good experience Really excellent, they answer all my questions very consistent and tell me every detail about anything I needed to know I had a very good experience I loved it More

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Pain free car buying experience Extremely pain free. I didn't feel forced into a deal. The staff was friendly. Usually I dread having to deal with a car dealership. Not the case at D Extremely pain free. I didn't feel forced into a deal. The staff was friendly. Usually I dread having to deal with a car dealership. Not the case at Dynamite. Will definitely be back again and again. If need be. More

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