Raul Pacheco

Horrible customer service Buying a car here was the absolute worst experience I have ever had buying a car. From the time we walked in the door, the GM had a very snarky attitu Buying a car here was the absolute worst experience I have ever had buying a car. From the time we walked in the door, the GM had a very snarky attitude. When we were then introduced to Raul our sales guy, he didn't even try to sell us a vehicle. When I came back the next day for the car I wanted, they gave me run around after run around. I ended up spending 4 hrs at the dealership. Any questions I brought up, Raul would disappear into the office for 30 minutes. I had to ask 4 times for the keys to see the inside of the car and test drive it. From someone who buys cars yearly, I have enough knowledge about how dealerships work. I can assure All American in Odessa will never have my business again nor referrals. These people shouldn't even be in sales. 0 effort. Yet, at the end of the day when I finally got my car (which had a flat tire) Raul had to nerve to ask for a good review?!?! More

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