Raul Martinez
Raul Martinez at Diamond Buick GMC Cadillac Palmdale
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Raul Martinez

Sales Manager

Diamond Buick GMC Cadillac Palmdale

39012 Carriage Way
Palmdale, CA 93551

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3.9
41 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

25 yrs, 7 mos

Specialties & Trainings

Training and motivation

3.9

41 Reviews

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41 Reviews of Raul Martinez

December 14, 2024

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Employee Rating

Won't let you leave till maintenance payment received, don't even trust themselves awful..... How as a consumer am I supposed to trust..... Service advisor did her best.... With all the problems a small d More

by jasonkiting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 16, 2024

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your experience with us. We appreciate your feedback concerning your recent visit to Diamond Buick GMC Palmdale. We understand that trust is crucial in our industry, and we strive to provide our customers with the best possible service. We're glad to hear that our service advisor did her best to assist you, but we understand your concerns about the overall experience. We value your input and would like to discuss this further. Please feel free to reach out to us directly so we can address your concerns and ensure a better experience in the future. Thank you again for your feedback. Sincerely, The Diamond Buick GMC Palmdale Team

December 07, 2024

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I thought that when I took my car in for maintenance, that the oil was changed, tires rotated, and the fluids in the car were checked and possibly filled. I was told that my coolant fluid was low and tha More

by guapo382
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 09, 2024

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your experience with us. We understand your concerns regarding the maintenance performed on your vehicle at Diamond Buick GMC Palmdale, particularly with the fluids and the brake service. Your feedback is important, and we take your situation seriously. We encourage you to contact us directly so we can discuss this matter further and work towards a resolution. Thank you for bringing this to our attention. Sincerely, The Diamond Buick GMC Palmdale Team

November 23, 2024

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Had an appointment, couldn't be checked in because employee was late. Was charged for a tire rotation as part of the oil change and tires weren't rotated, and as simple as life meters on the dash were More

by M.STRUMMA
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 25, 2024

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your experience with us. We understand your frustration regarding the service you received during your appointment at Diamond Buick GMC Palmdale. It's essential for us to meet our customers' expectations, and your feedback is valuable. We encourage you to reach out to us directly so we can discuss your concerns further and work toward a resolution. Thank you again for your feedback. Sincerely, The Diamond Buick GMC Palmdale Team

November 16, 2024

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Great service from start to finish. Representative was extremely kind and respectable and the service was properly taken care of. More

by mefrred
Service Price Transparency
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Recommend Dealer
Yes
Nov 19, 2024

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review! We truly appreciate your kind words about the service you received at Diamond Buick GMC Palmdale. It's great to hear that our representative was kind and respectful and that your service was taken care of properly. We look forward to welcoming you back next time! Sincerely, The Diamond Buick GMC Palmdale Team

August 29, 2024

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I have purchased two diesel trucks from this dealer and have enjoyed all the interactions over the years. Super communications with the service department and sales personnel. I will continue to be be a c More

by REG7CHOIRBOY
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Recommend Dealer
Yes

Other Employees Tagged: Bob Ladjevardi

Aug 30, 2024

Diamond Buick GMC Cadillac Palmdale responded

Thank you for your wonderful review! We truly appreciate your loyalty to Diamond Buick GMC Palmdale and are thrilled to hear about your positive experiences with our service department and sales personnel. It's always a pleasure to assist customers like you, and we look forward to serving you for many more years to come. Don’t hesitate to reach out to us anytime you need assistance! Sincerely, The Diamond Buick GMC Palmdale Team

August 16, 2024

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They took very good care of us and they took care of my wife’s Cadillac More

by JPUENTES59
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Recommend Dealer
Yes

Other Employees Tagged: Armando Navarro

Aug 17, 2024

Diamond Buick GMC Cadillac Palmdale responded

Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience with us at Diamond Buick GMC Palmdale. We're glad to hear that you and your wife received excellent service for her Cadillac. We look forward to assisting you both again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

August 14, 2024

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They sell me a gmc Yukon that was involved an accident they fixed before they sell it to me but they never told us anything I still have to deal with them because since the day 1 they don’t want to take r More

by aracelijimenezvr
Service Price Transparency
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Recommend Dealer
No
Aug 15, 2024

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your experience with us, and we appreciate your feedback. Please reach out to us directly so that we can address your concerns regarding the vehicle's condition and the owner's manual. We value your input and want to ensure we resolve these issues for you. Thank you for bringing this to our attention, and we hope to hear from you soon. Sincerely, The Diamond Buick GMC Palmdale Team

July 21, 2024

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I walk in the the dealer looking for a truck I was interested in. I was greeted with friendly salesmen that help me with my questions and the vehicle I wanted. Long story short they gave me a fantasti More

by Anthony Gomez
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Recommend Dealer
Yes
Jul 23, 2024

Diamond Buick GMC Cadillac Palmdale responded

Thank you for choosing Diamond Buick GMC Palmdale, Anthony! We are thrilled to hear about your positive experience finding the truck you wanted and receiving fantastic pricing and financing. We strive to provide a smooth and efficient process, and we are glad it met your expectations. We appreciate your recommendation and look forward to assisting you again in the future. Drive safely and enjoy your new truck! Sincerely, The Diamond Buick GMC Palmdale Team

July 02, 2024

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People where nice and we got a good deal. We were very happy with the car we bought More

by robertfcacho
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jul 03, 2024

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your experience with us, Robert. We are pleased to hear that you found our team nice and the deal satisfactory. At Diamond Buick GMC Palmdale, we strive to ensure our customers drive away happy with their new vehicles. We appreciate your feedback and look forward to serving you again in the future. See you next time! Sincerely, The Diamond Buick GMC Palmdale Team

May 24, 2024

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Employee Rating

My worst experience was with Manny he was so unprofessional and so rude never in my life had that type of experience More

by Edevelel04
Service Price Transparency
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Recommend Dealer
No
May 28, 2024

Diamond Buick GMC Cadillac Palmdale responded

Thank you for sharing your feedback. We are truly disappointed to hear about your experience with us. Providing excellent customer service is our priority, and you did not receive that on your visit. We value your feedback and would like the opportunity to address your concerns. Please feel free to reach out to us at Diamond Buick GMC Palmdale so we can work towards a resolution. Sincerely, The Diamond Buick GMC Palmdale Team

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