Randy Nelson

BUYER BEWARE! !! We purchased a new 2022 Dodge 1500 Laramie in Sept of 2022. My husband received military orders for an overseas duty station and attempted to sell !! We purchased a new 2022 Dodge 1500 Laramie in Sept of 2022. My husband received military orders for an overseas duty station and attempted to sell the vehicle. Unfortunately, the Carfax for the vehicle is showing a brandished title due to the dealership incorrectly inputting the receiving and sale mileage. After bringing this issue to the dealership, the sales manager and general manager stated it was an "easy fix" and it would take 30 days or more to correct. We are about to leave the area and are now in a bind. Since the original buyer refused to purchase due to their discrepancy, I asked the dealer to purchase it. Both the sales manager and general manager refused to purchase it back. We had 2 buyers and couldn't sell the vehicle due to their discrepancy! I made a complaint to the Attorney General's office and the general manager, Randy Nelson, chose to state it was our fault and the DMV for not noticing their mistake. The complete lack of accountability for their actions speaks volumes. They only care about car sales and bringing in the commission without caring about the customer. This is a completely different experience from purchasing a vehicle from Ford in Marshfiekd or BMW in Springfield. Dodge in St Robert dealership seems to bank on the fact their customers are military and rotate duty stations so they never have to deal with their mistakes. Fortunately for future customers, I will not passively let their actions go without telling others how little they care about their customers. Instead of blaming others, how about taking responsibility for what was done and try and fix it??? More

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Worst customer service skills I have ever encountered. Ordered a truck, they recieved it damaged, did body work, yet wouldn’t provide a damage report or give any compensation for damaged vehicle. After wa Ordered a truck, they recieved it damaged, did body work, yet wouldn’t provide a damage report or give any compensation for damaged vehicle. After waiting 6 months and getting 2 credit checks from the company, I ended up not purchasing and they screwed my credit. I would advise not to shop here More

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found my 2022 Ram 1500 on their website while deployed overseas. I received an email response the very next morning. All my questions were answered and the sale all finalized via phone. Day after coming h overseas. I received an email response the very next morning. All my questions were answered and the sale all finalized via phone. Day after coming home I signed paperwork and drove away. This was the easiest purchasing experience of my life. The entire staff was friendly, knowledgeable and extremely efficient. We will be return customers. More

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They were all great and went the extra time to make sure everything was good everything was good More

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Great customer service. Highly recommend. Financing was a smooth and easy process. Trade in was fair. smooth and easy process. Trade in was fair. More

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I’ve been to this dealership in the past with wonderful service. My recent service was excellent! The vehicle I picked hadn’t been through service yet. Travis made sure to take care of everything, cradle t service. My recent service was excellent! The vehicle I picked hadn’t been through service yet. Travis made sure to take care of everything, cradle to grave. Even with a couple hiccups with repairs, this experience was wonderful. Travis is kind, accommodating, so very aware and helpful. Thanks for everything Travis. You’re a rock star. More

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Very good team! Very knowledgeable and really friendly. Travis sat down and talked to me like a human and not a money sign. He wasn’t pushing me to do anything I didn’t want to do. He was truthful with me Travis sat down and talked to me like a human and not a money sign. He wasn’t pushing me to do anything I didn’t want to do. He was truthful with me and knew what he was talking about. I am very satisfied with my outcome and I would go back to buy another vehicle. More

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