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Randy Lemus
Randy Lemus at Fletcher Jones Motorcars
Refer Me

Randy Lemus

Service Advisor

Fletcher Jones Motorcars

3300 Jamboree Rd.
Newport Beach, CA 92660

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rated
66 Reviews

I have spent 40 years in the automotive industry and half of that (20 years) has been spent right here at Fletcher Jones Motorcars. I love the brand and I love cars.

Languages Spoken

Spanish Spanish

not yet
rated

66 Reviews

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66 Reviews of Randy Lemus

November 06, 2022

Dealership Rating
Employee Rating

Cannot beat the experience of having your car maintenance done with Randy at FJ in Newport Beach More

by Boykie737
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 28, 2022

Fletcher Jones Motorcars responded

Hi Boykie737, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with Randy. We look forward to seeing you at your next scheduled visit. Kind Regards, Justin Ringel Guest Relations Manager

October 21, 2022

Dealership Rating
Employee Rating

Randy Lemus is my long time service advisor and did his usual outstanding job as did the professionals who worked on my Mercedes’. During the mechanics inspection of my car they found that my transmission More

by Jarhead Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 02, 2022

Fletcher Jones Motorcars responded

Hello, All of us at Fletcher Jones Motorcars are truly flattered to have earned your business and feel privileged to have your excellent recommendations for Randy Lemus! Thank you for the opportunity to serve you! Kind regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

Nov 03, 2022

Jarhead Ed responded

I have had a long relationship with your dealership and have always been treated well. The service professionals and all employees with whom I have dealt do an outstanding job.

September 16, 2022

Dealership Rating
Employee Rating

First class all the way! Unbelievable service! From the sales team, to the general sales manager Ed, I was treated like royalty! Good job, Fletcher Jones! More

by enas
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ihab Eldumiate, Ed Kogan, Leslie Lorenson, Rick O'Bryan, Sam Eldomyaty, Bradley Cooper, Dave Gonzalez, Shadi Moghadam, Joe Eldumiate

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Sep 20, 2022

Fletcher Jones Motorcars responded

Hi Enas! What a fantastic review! Thank you for sharing and for your 5 star rating! Our team was thrilled to read that you were treated like royalty with unbelievable service by Ed and the entire sales team! We are grateful for the opportunity to serve you and we look forward to doing so for many years to come! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

September 04, 2022

Dealership Rating
Employee Rating

It is always a great experience bringing cars to Randy Lemus for maintenance and repairs. Randy is a true professional and always takes great care of me! More

by 56nomad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 31, 2022

Fletcher Jones Motorcars responded

Hello 56nomad, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted by Randy Lemus and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

August 26, 2022

Dealership Rating
Employee Rating

Randy Lemus always takes care of my car and me for the last ten years. More

by AndyP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 31, 2022

Fletcher Jones Motorcars responded

Hello Andy, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted by Randy Lemus and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

March 23, 2022

Dealership Rating
Employee Rating

Comfortable & attractive showrooms Accommodating & understanding salesperson Helpful & caring assistants Resourceful finance personnel Friendly employees Advanced technology More

by Maureen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Denise Banner, Fred Fazli , David

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Mar 24, 2022

Fletcher Jones Motorcars responded

Hi Maureen! Thank you for your five star rating and kind comments! Our team was very pleased to read that your salesperson was understanding and caring and that all of the employees were helpful and friendly! We are grateful for the opportunity to serve you and we look forward to doing so in the future! Congratulations on your new Mercedes-Benz! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

November 24, 2021

Dealership Rating
Employee Rating

Outstanding dealership, as always. I continue to drive from Orange to Newport Beach for everything related to my cars, both purchasing and service. More

by Friend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 30, 2021

Fletcher Jones Motorcars responded

Hi Friend , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 09, 2021

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Employee Rating

Your service levels are ALWAYS exceptional - that is why I ALWAYS buy and bring my cars here! More

by Sofeee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rogelio with loaner cars!

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Nov 10, 2021

Fletcher Jones Motorcars responded

Hi Sofeee , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 25, 2021

Dealership Rating
Employee Rating

My service advisor since 2005 Randy Lemus always gets me the best service care. Friendly Efficient man. My go to guy! More

by Karenyoko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 02, 2021

Fletcher Jones Motorcars responded

Hi Karenyoko , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 23, 2021

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Employee Rating

Appreciate Randy taking the time to ensure that my low mileage G550 received the care that it needed. I had many questions for Randy and he answered them transparently and completely. More

by petrolhead
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Report | Print
Nov 02, 2021

Fletcher Jones Motorcars responded

Hi Petrolhead , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

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