Randy Lammle

Work is done on time at a reasonable price. People are Friendly. Seem to know what they're doing. People are Friendly. Seem to know what they're doing. More

by dajr48 Verified Customer Verified Customer

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Always had a good experience with walser GMC and I hope I always will thanks. always will thanks. More

by albow3522 Verified Customer Verified Customer

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Everyone was very professional and personable. I will purchase next vehicle from Walser Buick GMC Roseville. I will purchase next vehicle from Walser Buick GMC Roseville. More

by donstein Verified Customer Verified Customer

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I purchased a 2021 Yukon and had a good experience with their customer service as an out of state customer. I drove 10 hours to pickup the vehicle. The issue was with the vehicle itself- within a few hours their customer service as an out of state customer. I drove 10 hours to pickup the vehicle. The issue was with the vehicle itself- within a few hours of driving the audio system starting cutting out every 20 seconds, and within the first few weeks the windshield started leaking. Their response to me was “that’s why we sell extended warranties”. Which isn’t wrong- but still something to keep in mind when I had issues within hours of purchase. The windshield needed a reseal, and I haven’t had the audio looked at because it will probably be spendy. Overall, the purchase experience was good, they gave me fair value for my trade, but following was disappointing. More

by Catherine.cagle Verified Customer Verified Customer

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The facilities appeared to be clean and organized. The location is convenient and the staff were all very friendly and eager to assist us. Our salesman Adam was knowledgeable and pleasant to work with The location is convenient and the staff were all very friendly and eager to assist us. Our salesman Adam was knowledgeable and pleasant to work with. We will definitely recommend him to friends and work with him in the future when looking to upgrade vehicles. More

by deankirchberg Verified Customer Verified Customer

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I've been treated like an intelligent, knowledgeable person and never felt pressured or taken advantage of. Everyone is friendly and professional. person and never felt pressured or taken advantage of. Everyone is friendly and professional. More

by COLORADOLASS Verified Customer Verified Customer

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Poor communication, no customer service standards, feel Like they don’t care about the customer. It has been 3 weeks without my SUV and they won’t return calls and I have to call to get updates. Wi feel Like they don’t care about the customer. It has been 3 weeks without my SUV and they won’t return calls and I have to call to get updates. Wife called and the service advisor hung up on my wife and when she called back he said he had to move cars and that is why he hung up, I’m a paying customer and I would think they would like to make the customer happy but I guess not. I will not be buying or servicing any vehicles at this dealership. You will get the runaround and not a straight answer from the advisors. The SUV is still at the service shop with no updates it’s unacceptable. I do understand that stuff happen with delays but at least call with daily or bi-daily updates. More

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Great service, friendly staffing, I had a little bit of a wait but overall great job a wait but overall great job More

by Baymon23 Verified Customer Verified Customer

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My overall experience was terrible. I was without my vehicle for 40 days. The customer service and communication from my services person Taylor was non existent. After being told it wou I was without my vehicle for 40 days. The customer service and communication from my services person Taylor was non existent. After being told it would be fixed in 5-6 days, I was told the part was delayed and there was no timeline or date given. I was then told I could contact GM myself as if this was now my problem and Walser whom I purchased the truck from no longer was involved in any way. I understand that the dealer is in control of only so much in this situation but what they were in control of, they failed miserably. No communication, no effort on be half of their customer and no empathy for their customer who was without a truck for 40 days. I won’t be doing business or recommending them in the future. More

by asomeara Verified Customer Verified Customer

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Excellent service. We've been going to them for years and never had a complaint. They do what they promise on time and usually less than quoted estimated cost. I lik We've been going to them for years and never had a complaint. They do what they promise on time and usually less than quoted estimated cost. I like the easy in, easy out process. Wait room is comfortable with more amenities then I would use. I like the virtual inspection of the vehicle. It's just like you're standing there! More

by Bruce K Verified Customer Verified Customer

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