Randy Kotch
Randy Kotch at Hillsboro Ford

Randy Kotch

Service Advisor

Hillsboro Ford

404 N Interstate 35 Frontage Rd
Hillsboro, TX 76645

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4.8
46 Reviews
4.8

46 Reviews

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46 Reviews of Randy Kotch

June 07, 2025

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Randy was ez to deal with and I was in and out in what I call good time More

by Retired Ford senior master technician
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Recommend Dealer
Yes

June 02, 2025

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Fantastic folks easy to deal with. I’ve sent several friends in and they all say the same thing More

by PARTS60
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Recommend Dealer
Yes

May 31, 2025

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Always easy to schedule maintenance. Quick turnaround. Knowledgeable, reliant, and trustworthy. I would recommend them to anyone looking for a good dealership. More

by ROGERGREEN
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Recommend Dealer
Yes

May 22, 2025

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The dealership was able to get the part I needed for my vehicle and give me an appointment right away to have it installed. More

by TSG
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Recommend Dealer
Yes

Other Employees Tagged: David Nelson, JoManda Orta

May 13, 2025

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oh my last repair job that was a recall from Ford, someone definitely dropped the ball. Either Ford or the local dealership provided a terrible customer service. It has made me revaluate whether or no More

by Jamacunningham
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Recommend Dealer
No
Jun 07, 2025

Hillsboro Ford responded

Thank you for taking the time to share your experience. You're absolutely right—while recall repairs can sometimes be complex and dictated by parts availability or manufacturer timelines, the lack of communication you experienced is inexcusable and not reflective of the level of service we aim to provide. We sincerely apologize for the inconvenience and the frustration caused by the delay and lack of updates. Your feedback is being taken seriously and will be addressed internally to ensure a better experience moving forward. We truly value your business and hope to have the opportunity to regain your trust. -Hillsboro Ford

May 13, 2025

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We have been using Hillsboro Ford for service for several years. I can usually schedule service when I need it without having to wait. We’ve had a couple of issues that needed to be looked at immediately and More

by jb31219
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Recommend Dealer
Yes

Other Employees Tagged: David Nelson

April 20, 2025

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xx xx xx, Usual / Normal service was provided, normal service, new tires ... xx xx xx More

by tcheever
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Recommend Dealer
Yes

April 04, 2025

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As usual your dealership goes above & beyond to service their customers. They treat their customers so well. More

by judy.day
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Recommend Dealer
Yes

Other Employees Tagged: Allen McCutchan, David Nelson , Do not know the mechanic that serviced my truck but he always does an excellent job

April 01, 2025

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Super easy to work with. They were offering great deals and had an awesome selection of almost every vehicle you could think of. I would recommend anybody going there and get More

by BROZ02
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Recommend Dealer
Yes

March 24, 2025

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Hillsboro Ford is awesome to work with! They even offered to pick up my vehicle. More

by katie50
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Recommend Dealer
Yes
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