Randy Holder
Randy Holder at Murgado Ford of Chicago
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Randy Holder

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.6
5 Reviews
4.6

5 Reviews

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5 Reviews of Randy Holder

April 23, 2025

Dealership Rating
Employee Rating

Great customer service and waiting are, time to service vehicle was not long , took me in upon arrival More

by ron0482
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

April 15, 2025

Dealership Rating
Employee Rating

The dealerships service department is severely overpriced. Diagnostic fees should not be as outrageous as they are. Other mechanics do it just fine for much cheaper. Also the whole system is over More

by gb
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Apr 15, 2025

Murgado Ford of Chicago responded

Thank you for your feedback. We’re sorry to hear that your experience with our service department didn’t meet expectations. We understand concerns about pricing and communication, and we’re always looking for ways to improve. Your comments will be shared with our management team, and we’d appreciate the opportunity to speak with you directly to better understand your experience.

April 11, 2025

Dealership Rating
Employee Rating

Friendly, I like the way that someone listens to you about your problems and making sure they take care of your problems and keep you up dated on your vehicle and making sure everything is fixed correct More

by julius40.kh
Recommend Dealer
Yes

Other Employees Tagged: Randy Holder

Apr 14, 2025

Murgado Ford of Chicago responded

Thank you for your feedback, Julius! We’re glad we were attentive and got the job done right for you. We look forward to serving you again!

April 07, 2025

Dealership Rating
Employee Rating

They do great works on time. They are helpful helpful.their customer service & price are wonderful. More

by zalalemromi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 02, 2025

Dealership Rating
Employee Rating

Excellent customer service. Randy and mechanic explained everything that was going on with my car and I appreciated that. Usually someone tells you what is wrong and the cost an More

by deltadoll3
Recommend Dealer
Yes

Other Employees Tagged: Randy Holder

Apr 03, 2025

Murgado Ford of Chicago responded

Thank you for your wonderful feedback! We're glad to hear that Randy and our technician took the time to thoroughly explain everything and provide a transparent, five-star experience. We appreciate your trust and look forward to assisting you again!

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