Randy Holder

Randy is a gracious gentleman with EXCELLENT customer service. He has taken care of me in the past and earned my trust and respect. These days you don’t find good customer service as in past days howeve service. He has taken care of me in the past and earned my trust and respect. These days you don’t find good customer service as in past days however Randy is an exception and an asset to Roesh Ford. He is always attentive, honest and nice to work with. More

by Sharon E Verified Customer Verified Customer

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by ANTSHAP01 Verified Customer Verified Customer

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I have always had great experiences with Roesch from the sales people to the service department. I would highly recommend this dealership. sales people to the service department. I would highly recommend this dealership. More

by hspeiden Verified Customer Verified Customer

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He did a great job. Thank you. I needed a battery and they did the work in 30 min. Perfect. Thank you. I needed a battery and they did the work in 30 min. Perfect. More

by jkosich Verified Customer Verified Customer

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2022 Red Explorer ST, a few items. I booked this appointment on Ford Pass App for The Works Package, I only ended up with an oil change. I recently used the towing hitch to pull a fair I booked this appointment on Ford Pass App for The Works Package, I only ended up with an oil change. I recently used the towing hitch to pull a fairly heavy trailer for a 5-week work project and wanted to ensure condition of my brakes, suspension, tires were still good. Technician performed oil change and did not provide additional inspection feedback on brakes, suspension, tires. I did not receive a carwash as I was told water (something) was down. Also needed assistance with Sync 3 Navigation Update on my USB stick. Service Rep tried to assist but unsuccessful - technician did not assist, need to make another appointment. Basically I was informed this dealership is short-staffed on technicians and behind on various other things. While I am sympathetic to this, this is supposed to be my home Ford service location. We have serviced our previous Ford Explorer here in the past. Additionally, from my first service back on May 18, 2024: the oil cap was not screwed back in. It just sat on top of the engine until I opened the hood shortly after returning home - luckily it did not fall down. Also, 3 of my 4 stock Pirelli tire pressure caps were replaced with generic standard caps, which I actually prefer the original ones that came with my tires. More

by R.A. Verified Customer Verified Customer

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Randy was was good and the recall was taken care of. I was surprised about the lug nuts having to be replaced . Surprising there is not a recall for it since it sounds like a manufacturer problem. I was surprised about the lug nuts having to be replaced . Surprising there is not a recall for it since it sounds like a manufacturer problem. More

by BOPARKER8 Verified Customer Verified Customer

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Everyone at Roesch was great, starting with Kobe in Parts who sourced my tires, Randy and Alex who managed the installation and alignment, Kristin at the cashier desk who corrected my email address and Ford who sourced my tires, Randy and Alex who managed the installation and alignment, Kristin at the cashier desk who corrected my email address and Ford Rewards ID in Roesch’s records; even the outsourced shuttle driver who was polite and efficient. Thank you!! More

by LAURA_A_MAHONEY Verified Customer Verified Customer

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Great service. Very helpful. Xx xx xx xx xx x. C c cxc d d d Very helpful. Xx xx xx xx xx x. C c cxc d d d More

by ESTOTZER Verified Customer Verified Customer

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Friendly staff and work was done to satisfaction. No added costs. Best service is customer drop off of car. Thank you. No added costs. Best service is customer drop off of car. Thank you. More

by MUSICNUT68@SBCGLOBAL.NET Verified Customer Verified Customer

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Fast and courteous service experience. Comfortable waiting area with fresh coffee and soft drinks available. Comfortable waiting area with fresh coffee and soft drinks available. More

by BARNDT1051 Verified Customer Verified Customer

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