Randy Holder
Randy Holder at Roesch Ford
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Randy Holder

Service Advisor

Roesch Ford

333 W Grand Ave
Bensenville, IL 60106

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4.8
25 Reviews
4.8

25 Reviews

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25 Reviews of Randy Holder

January 26, 2025

Dealership Rating
Employee Rating

Randy was excellent. Thorough, polite and very accommodating. I was very impressed as he made a few very helpful suggestions regarding my F-150. More

by PINU645
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Miller

January 25, 2025

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Excellent experience always Thorough and complete Great friendly staff Good coffee Clean and nice dealership More

by BRIANPLYNCH0212
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Recommend Dealer
Yes

Other Employees Tagged: Dave Roesch, Sam Mellenthin

January 18, 2025

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Went in for works oil change. I requested new wiper blades and stated that I would install them myself. Also asked to have vehicle locked over as I am going on a road trip. Tech p More

by Chicamper69
Service Price Transparency
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Recommend Dealer
No

January 17, 2025

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Excellent took very good care of my needs car was back within reasonable amount of time explained what other work needs to be completed More

by mish1944
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Diego Carrillo, Jessica Mamahua , David Bleichroth

Jan 20, 2025

Roesch Ford responded

We truly appreciate your fantastic 5-star review! It’s great to know we addressed your needs and returned your car promptly while keeping you informed about future work. Your trust means a lot, and we look forward to assisting you again!

January 13, 2025

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Super nice, professional, fast and very accommodating! Was in and out in less than an hour! More

by lulitashima
Recommend Dealer
Yes
Jan 13, 2025

Roesch Ford responded

We truly appreciate your wonderful review! We’re thrilled to hear that your visit was quick, professional, and accommodating. Providing a seamless experience for our customers is always our goal, and your kind words mean so much to us. We look forward to serving you again in the future!

January 13, 2025

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Great service, bought the car for my son before the holidays. After three weeks the car wouldn't start, figured it was the battery but wanted to make sure. Brought it in they changed the battery and More

by TONYP4
Service Price Transparency
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Recommend Dealer
Yes
Jan 13, 2025

Roesch Ford responded

Thank you for sharing your positive experience! We’re so glad we could help resolve the issue with your son’s car quickly and ensure everything was running smoothly. It’s important to us to treat our customers with honesty and care. Your kind words mean a lot, and we’re here whenever you need us!

January 11, 2025

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I had a 7:30 appt for an oil change and did not get out until 9:30. If you don’t have enough mechanics, make less appointments. Also the price was too high and no one offered anything to me for the long, l More

by sopilote9
Service Price Transparency
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Recommend Dealer
No

January 09, 2025

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Very good customer service , everything like l expected in the time that had for the service More

by ROJAS1957
Service Price Transparency
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Recommend Dealer
Yes
Jan 11, 2025

Roesch Ford responded

Thank you for the fantastic review! We're thrilled to hear our team met your expectations and completed your service in a timely manner. Your satisfaction means so much to us, and we’re grateful for your support. We look forward to serving you again in the future!

January 06, 2025

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Came in for an oil change, which was completed extremely quickly. An issue with us never having transferred the warranty over from my in-laws was brought to our attention. The staff, Randy in particular, wa More

by IMNOTWILLIE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dave Roesch

Jan 08, 2025

Roesch Ford responded

We sincerely appreciate your thoughtful feedback! It’s wonderful to hear that Randy and our team were able to assist you promptly and help resolve the warranty transfer issue. Your kind words about your experiences with our service, sales, and staff mean a lot to us. Thank you for choosing Roesch Ford, we’re always here to help and look forward to serving you again!

January 06, 2025

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Employee Rating

Waited too long for recall part. Had to call dealership for parts arrival constantly. Was given 2 different parts included explanation. But in the end all parts were included and in More

by JOSERODRIGUEZ1732
Service Price Transparency
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Service Time
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Recommend Dealer
No

Other Employees Tagged: Diego Carrillo

Jan 08, 2025

Roesch Ford responded

We sincerely apologize for your experience and appreciate your honest feedback, it truly helps us improve. We understand how frustrating the delays and lack of communication must have been, and we regret that you didn’t feel valued during your visit. Please know we are committed to addressing these concerns and ensuring a more positive and transparent experience for all our customers in the future. Thank you for bringing this to our attention and for giving us the opportunity to grow.

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