Randy Harbort

Metro Ford Madison worked very hard to make sure that not only my vehicle was taken care of but all of my concerns and questions were answered. They are the first dealership I have ever bought from and they only my vehicle was taken care of but all of my concerns and questions were answered. They are the first dealership I have ever bought from and they have given me the best customer service. I highly recommend them to everyone that is looking to get the best service in town. More

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Got me a great deal on a new Ford Expedition! I got the car I wanted at a comfortable payment and a really good number for my trade-in. Everyone is so helpful and friendly, and that goes for service too. T car I wanted at a comfortable payment and a really good number for my trade-in. Everyone is so helpful and friendly, and that goes for service too. They've always been quick and efficient for me. Will definitely be back. More

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New truck Started pretty out shaky. But with Randy and the sales staff all is we’ll today . I ended up with what I was looking for. They put together a very ni Started pretty out shaky. But with Randy and the sales staff all is we’ll today . I ended up with what I was looking for. They put together a very nice package for me. More

by jcedarwall Verified Customer Verified Customer

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Best dealership I have ever been to! This is a sleek dealership and has amazing people to talk to and will never let you down on finding a car! Treat you better than anyone else! This is a sleek dealership and has amazing people to talk to and will never let you down on finding a car! Treat you better than anyone else! More

by XavierAccola Verified Customer Verified Customer

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2019 Ford F250 Super Duty Larait Excellent experience from sales, management, service and parts. Bought vehicles here since 1993 and will continue to do so. Have had 100% of my mainte Excellent experience from sales, management, service and parts. Bought vehicles here since 1993 and will continue to do so. Have had 100% of my maintenance work done here, also. More

by bfaanes Verified Customer Verified Customer

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Excellent service I worked with Nicky Shelton . She was very knowledgeable of the truck I wanted , extremely patient and worked hard to make sure I was satisfied with I worked with Nicky Shelton . She was very knowledgeable of the truck I wanted , extremely patient and worked hard to make sure I was satisfied with the purchase even on her day off. The entire team was excellent to work with!! I drove 1.5 hrs to purchase a vehicle and last minute changed my mind and upgraded to another vehicle.The sales team just simply made it happen. Metro Ford definitely earned my business!!!!! More

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Awesome Experience Really loved the people at Metro Ford. Andrew Abeyta was awesome to work with - super friendly and accommodating, and the finance mngr (Bob Parry) wen Really loved the people at Metro Ford. Andrew Abeyta was awesome to work with - super friendly and accommodating, and the finance mngr (Bob Parry) went over and above to get me the best possible loan rate and as many extras as I could get. All in all, I ended up with exactly what I wanted at the best possible deal. I would absolutely recommend Metro Ford. More

by bbord Verified Customer Verified Customer

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Awesome experience! Rob Walker was excellent to work with! I look forward to doing business with Metro Ford of Madison. Very friendly & professional staff from the moment Rob Walker was excellent to work with! I look forward to doing business with Metro Ford of Madison. Very friendly & professional staff from the moment you walk in the door. More

by gary.ellis Verified Customer Verified Customer

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Great service & awesome deals! 13 years ago I purchased a new car from Metro Ford and I have had nothing but superior service with the dealership and the car so, when it came time 13 years ago I purchased a new car from Metro Ford and I have had nothing but superior service with the dealership and the car so, when it came time to upgrade my vehicle the dealership of choice was easy. This time around again I had an exceptional experience from everyone. They were kind and worked efficiently to find just the right vehicle for me. I would recommend this dealership everyone! More

by JBillings Verified Customer Verified Customer

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WORST EXPERIENCE EVER -- AVOID THIS DEALER In the past two years, I have purchased two vehicles from Metro Ford (within one month of each other). I thought my lease was coming due in a few mont In the past two years, I have purchased two vehicles from Metro Ford (within one month of each other). I thought my lease was coming due in a few months and so I went in early to check out vehicle replacement options. At the dealership, the salesman indicated that my lease wasn't ending in a few months, it actually ended in less than two weeks! Hearing this, I immediately jumped into action to replace the car and in less than two days, had one car from Metro Ford and a competitor's option in the running. The competitor had the best deal, so I went with them. When I went to turn in the lease to Metro Ford, they said "your lease doesn't end at the end of this month, it ends in a year." Yup. Their associate told me incorrect information that it ended at the end of the month. I realize I am a bonehead for not realizing when my lease was actually up. However, I would not have been so driven to replace my lease had their associate not told me the lease was ending in two weeks. When presented the situation a few days later, the GM (who didn't have the character or professionalism to call me personally), said that they can only buy the vehicle for its trade-in value (which would have netted them a nice profit when they eventually sold it, btw) and would ultimately cost me 5-6 grand out of pocket. Or, the other gem they had was that I should just try to sell it myself to limit my losses if -- get this -- I didn't want to keep the lease until it ended. They also had the gall to say that it was unfortunate that I didn't buy their car, because then the lease confusion would have been discovered before I purchased the replacement. Yup. While I acknowledged my responsibility in not validating the lease's actual end date multiple times and remained civil throughout the interaction, their ultimate "offer" clearly proved to me Metro Ford does not stand behind the mistakes of their associates -- especially those that cause their customers to make bad decisions. Had they not sent me out with the understanding that I had less than two weeks to get a another car, I would never had acted with such urgency to replace it. I will NEVER shop at Metro Ford again. They don't own up to the mistakes of their team and only care about the money they can rake off of people. No customer obsession AT ALL! Stay away! More

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