Randy Dismang

Phenomenal. Unprecedented customer service. Im a customer for life! Management, sales, service, parts, are unbeatable Unprecedented customer service. Im a customer for life! Management, sales, service, parts, are unbeatable More

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From the moment I started speaking with Jeff he listened to what I was looking to purchase. I told him what I was interested and never once did he push me towards any other vehicle or even color option. Ver to what I was looking to purchase. I told him what I was interested and never once did he push me towards any other vehicle or even color option. Very customer centric approach and I respect that. Nothing about the experience was stressful I would actually say rather exciting. I found myself during the downtime of the process speaking with the parts department about possible options after the purchase of the vehicle. I will have to even mention while I was at the parts department counter and Dakota was away for a minute to get a labor qoute someone in passing even asked if I been helped. I appreciate how it feels that each employee cares and helps with all customers and not like others dealership where employees claim customers and they don't want anyone near them. I appreciate everything Randy does for the Murfreesboro Nelson Mazda location. He does a great job with his employees and its seen by how they are treating the customers. More

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I love Nelson Mazda in Murfreesboro, TN. They are great, especially Alecia and Randy. Thank you. They are great, especially Alecia and Randy. Thank you. More

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Was force fed a warranty and told the at the lender wouldn’t approve the loan without the warranty. Wasn’t given any info on the warranty and told to take a photo pf the ad so I’ll know who to call if wouldn’t approve the loan without the warranty. Wasn’t given any info on the warranty and told to take a photo pf the ad so I’ll know who to call if I ever have issues.They admitted afterwards that was a lie about the lender requiring it. Been waiting on cancellation paperwork for six weeks. Temporary tag expires next week and they haven’t filed for it. I sent four email requests asking for a conversation with someone in leadership to express my concerns. Was told he Randy Dismang, the general manager, that he’s the owner and I cannot speak with anyone above him. More

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I recently purchased a CX5 from this dealership and it was an excellent experience from start to finish! The customer service was top notch and I couldn’t be happier with my purchase and choice to go with was an excellent experience from start to finish! The customer service was top notch and I couldn’t be happier with my purchase and choice to go with a Mazda and this dealership. Johnny went out of his way to make sure I was completely satisfied customer. I will be recommending them to everyone. I give them 5 stars in every category! More

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Ease of purchase genuine attitude and help. Care about customers. Will purchase in the future. All service on traded Mazda was done here due to friendly staff. Care about customers. Will purchase in the future. All service on traded Mazda was done here due to friendly staff. More

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Incredibly poor customer service, on several occasions. It seems like they just hate being honest. They sell used cars without disclosing that parts of it are damaged (couple of photos of the vehicle righ It seems like they just hate being honest. They sell used cars without disclosing that parts of it are damaged (couple of photos of the vehicle right after sale). They give you the wrong paperwork for registration and say that they don't have the title (of course, they eventually find it). They make repairs to cars without asking for permission, during a routine oil change (obviously, it takes way more time than expected). They send advertisements after being asked for several times to stop doing it. More

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Everyone at the Nelson Mazda Dealership in Murfreesboro is extremely helpful! I always feel relieved when I drop my car off and pick it up. Everyone there is extremely polite and more than willing to help is extremely helpful! I always feel relieved when I drop my car off and pick it up. Everyone there is extremely polite and more than willing to help you with anything you ask. 10/10! More

by Emanuel Tramontano Verified Customer Verified Customer

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My husband and I will never deal with another dealership! Nelson Mazda has always proven to be the most top notch in all areas ! We have always been treated wonderfully by sales (we have bought 4 cars), the Nelson Mazda has always proven to be the most top notch in all areas ! We have always been treated wonderfully by sales (we have bought 4 cars), the service team, all staff and stellar management!!! We really appreciate the fact that they are a Christian company and it shines bright😍 More

by tommy.duncan10 Verified Customer Verified Customer

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Great customer service! Randy Dismang went way beyond with my concerns and problematic of the issues of my car. He and Lonnie were patient to give me time to go over what's the most important items need with my concerns and problematic of the issues of my car. He and Lonnie were patient to give me time to go over what's the most important items need to take precedent with my budget. More

by FGREER30 Verified Customer Verified Customer

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