Rande Kristaiansen

I called Arlington Toyota six times to set up a loaner car or rent a car was hung up on five times. While I was in the tow truck from roadside assistance I called Arlington Toyota again. I got through fin car or rent a car was hung up on five times. While I was in the tow truck from roadside assistance I called Arlington Toyota again. I got through finally to Dillan and told hin I was on my way in a tow truck and would need a battery for my new car that was purchased less than a month ago. I also asked him if the service department would be open and I would be arriving at 4pm. I was handed off to another service rep. I had asked several times how long it would be before a battery was replaced. I was told, haven't heard anything yet. The next time I asked the rep stated they are putting the battery in as we speak. I was there well after 5:30 pm. for a battery. After I was told my car was done I noticed two scratches on my car. I pointed them out to Randy the service rep. He came out with a wipe to try a remove the scratch on my steering wheel.When I pointed out the second scratch to Randy and he stated, I do not have time for this! and walked away. Called the service manager twice the next day and left two messages for him to please call me about my experience at Arlington Toyota dealership. Still have not heard a word from anyone at you dealership three days later. More

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The service time was great even there was a large volume of people coming in of people coming in More

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Rande was the agent. Very thorough. Service was done under an hour excellent He explained everything. Very thorough. Service was done under an hour excellent He explained everything. More

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Excellent service from start to finish. On top of great customer service I was able to have some freshly made popcorn while sitting in the waiting room. Highly recommend On top of great customer service I was able to have some freshly made popcorn while sitting in the waiting room. Highly recommend More

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Wonderful service experience with Rande! Couldn’t have been happier with the service, communication, timeliness, and superb customer service. He even got out there and put my donut on himsel Couldn’t have been happier with the service, communication, timeliness, and superb customer service. He even got out there and put my donut on himself so I could leave when I needed to! 10/10 🌟🌟🌟🌟🌟 More

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Arlington Toyota has always done my service and also where I go for parts . Everyone is always courteous. Rande is always my service guy and is top notch! where I go for parts . Everyone is always courteous. Rande is always my service guy and is top notch! More

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Over the past twenty years I’ve and serviced seven Toyota vehicles at Arlington Toyota. Great service department. vehicles at Arlington Toyota. Great service department. More

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It was so nice and under an hour as well! I felt like I was a priority and everyone was so amazing and professional. I felt like I was a priority and everyone was so amazing and professional. More

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They were very helpful and transparent about the services. They also did a great job keeping me informed as to how long things would take. services. They also did a great job keeping me informed as to how long things would take. More

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Had to spend two trips up to the dealership for a tire that was leaking air 4 hours wait to find a nail in the tire. that was leaking air 4 hours wait to find a nail in the tire. More

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