Randall Orsburn
Randall Orsburn at Longo Toyota of Prosper

Randall Orsburn

Sales Consultant

Longo Toyota of Prosper

2100 West University Drive
Prosper, TX 75078

Contact Me
4.4
43 Reviews

My hobbies are: Baseball, Football, Music, Outdoors and most of all spending time with my family and dogs.

Dealership Experience

5 yrs, 9 mos

Industry Experience

47 yrs, 4 mos

Specialties & Trainings

Sales Management, F&I Training

4.4

43 Reviews

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43 Reviews of Randall Orsburn

July 20, 2025

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Employee Rating

One will never know for certain as to why he felt it necessary to tell me that Toyota has ‘high standards’. I have to say the conversation was condescending. I was given the preliminary screening of que More

by CRM Cultured
Recommend Dealer
No
Jul 23, 2025

Longo Toyota of Prosper responded

Thank you for sharing your experience with us. We regret that your first visit to our dealership left you with a negative impression. Every guest especially one visiting us for the first time, deserves to be treated with dignity, listened to without judgment, and provided with a level of service that reflects the value we place on their time and interest. Your comment about having “high standards” is absolutely fair, and we agree, you should expect no less. We’re truly sorry that we did not meet those standards during your visit. While we understand you’ve chosen to work with another dealership, we appreciate your feedback, and we’ll be using it to ensure our team receives the guidance and accountability necessary to avoid situations like this in the future. Should you ever reconsider giving us another opportunity, we would welcome the chance to provide you with the kind of respectful and professional experience every guest deserves. In the meantime, our Sales Director, Harvey Portwood, is available to speak with you directly should you wish to share more about your experience. He can be reached @ D: 972.346.5825 or E: Harvey.Portwood@prospertoyota.com. Team Longo

May 21, 2025

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My daughter and her husband, who are very discerning buyers, purchased a new vehicle from this dealership last year. That in itself was an endorsement. My wife and I worked with RW Orsburn on the purcha More

by joelbie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Weston Wallace , Derek Haines

May 21, 2025

Longo Toyota of Prosper responded

Thank you so much for taking the time to share your experience with us on DealerRater. We're truly honored that you and your wife chose to purchase your 2025 Camry XSE with us—especially following your daughter and son-in-law’s experience here. That kind of trust and endorsement means the world to us. Welcome to the Longo Toyota of Prosper family

May 10, 2025

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👀 Great Experience ! !! Got a GREAT 😀 quaity CLEAN low mileage used 4Runner color & trim i wanted for a long time and a Fantastic DEAL . Ask for super salesman🤠 RW or hi More

by mjjj86
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 12, 2025

Longo Toyota of Prosper responded

We appreciate your fantastic review! We're so glad to hear that you found the perfect 4Runner with the color and trim you’ve been looking for, and that you got such a great deal. RW and his sidekick Superman (Tony) will be thrilled to hear your kind words—they really do go above and beyond to make sure every customer has a smooth and enjoyable experience. Welcome to the Longo Toyota of Prosper family

March 18, 2025

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I bought my car from RW in 2020 and have my vehicle serviced at Longo. Great place to buy and keep your car running smoothly. More

by nicoleinman71
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Recommend Dealer
Yes
Mar 18, 2025

Longo Toyota of Prosper responded

It's great to hear that you purchased your car from RW in 2020 and continue to have it serviced at Longo Toyota of Prosper with Doug. Keeping your vehicle running smoothly is important, and we're glad Longo has been a reliable place for you. We appreciate your continued trust and look forward to assisting you in the future.

March 14, 2025

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RW was patient and genuinely cared about us getting a car we really enjoy. He was easy to work with and a great personality. Thank you RW. Definitely recommending this salesperson to friends around! We love More

by dortiz4583
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Recommend Dealer
Yes
Mar 14, 2025

Longo Toyota of Prosper responded

Thank you for your wonderful feedback! We’re delighted to hear that RW provided you with a great car-buying experience. His patience, dedication, and friendly personality truly make a difference, and we’re glad he could help you find a car you love. Enjoy your new Camry, and we sincerely appreciate your recommendations! We look forward to serving you and your friends in the future. Team Longo Toyota of Prosper

February 28, 2025

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There was some confusion when I first came in but Weston stepped up and did a great job helping. More

by Rock.hicks
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Recommend Dealer
Yes
Feb 28, 2025

Longo Toyota of Prosper responded

We're thrilled to hear that Weston was able to assist you effectively, especially after the initial confusion. It's great to know that he stepped up and provided excellent service. We appreciate team members like Weston who go above and beyond for our customers. Thank you immensely for sharing your experience with us! Your feedback helps us continue to improve our service. Team Longo Toyota of Prosper

August 27, 2024

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BUYER BEWARE I had an extremely disappointing experience at Longo of Toyota. I worked with a sales associate for over 2 hours. I explained multiple times the price point at which I needed the vehicle. They More

by kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No
Aug 27, 2024

Longo Toyota of Prosper responded

We wanted to extend our sincere apologies for any inconvenience you may have experienced. However, we’re grateful for the opportunity you took to speak with our Sales Director, Harvey Portwood. Thanks to your discussion, we were able to finalize an agreement, and we’re excited to welcome you later today to pick up your new 2025 Crown. Your feedback is invaluable to us, and we’re confident that your experience will be a positive one moving forward. Team Longo Toyota of Prosper

August 17, 2024

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Professional, courteous and attentive sales personnel and service advisors, special thanks to Randall Orsburn (RW) with sales and Seth Clay with services. More

by rabouk
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Recommend Dealer
Yes

Other Employees Tagged: Seth Clay

Aug 19, 2024

Longo Toyota of Prosper responded

Thank you for your feedback! We’re glad to hear that our sales and service teams, especially Randall Orsburn and Seth Clay, provided you with professional and attentive service. We appreciate your recognition and look forward to assisting you again in the future! Team Longo Toyota of Proser

June 14, 2024

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We had a great experience. Seth Clay was very knowledgeable and helpful. Wait time was also very good. We will definitely go back for our next needed service. More

by jim
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Seth Clay

Jun 14, 2024

Longo Toyota of Prosper responded

We're happy to read Jim, your service visit @ Longo Toyota of Prosper | Seth met your expectations. Have an amazing weekend and call us if you need us, we'll always be here for you

April 26, 2024

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Not many places that I go into, where I feel like Elvis walking in the building, but it happens every time I’m at Longo Toyota or Prosper! Anyone who has met me, makes a point to come up and talk to me or More

by dbade1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Harvey Portwood, Billy Stewart, Kenneth James, Doug Ranzer, Tony Bailey, Cameron Knott , Perla Garza, Preston Mitchell, Stephen Wedderburn, Trayce Carter

Apr 26, 2024

Longo Toyota of Prosper responded

What a wonderful review! It really means a lot to see this feedback about our team and we're so glad to read your drive home from Longo Toyota of Prosper a satisfied customer. Thank you for being the most important part of our business.

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