Randall Orsburn

One will never know for certain as to why he felt it necessary to tell me that Toyota has ‘high standards’. I have to say the conversation was condescending. I was given the preliminary screening of que necessary to tell me that Toyota has ‘high standards’. I have to say the conversation was condescending. I was given the preliminary screening of questions and then stereotyped. I never saw a vehicle. I’m typically known as a valued customer, but this was my first time at Toyota. Could it have been because my transaction would have required some effort. Whatever his preconceived notions were, they served me well… It directed me to another dealership that understands a hard-worker deserves a great customer experience and a good deal because - this customer has ‘high standards, too!’ More

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My daughter and her husband, who are very discerning buyers, purchased a new vehicle from this dealership last year. That in itself was an endorsement. My wife and I worked with RW Orsburn on the purcha buyers, purchased a new vehicle from this dealership last year. That in itself was an endorsement. My wife and I worked with RW Orsburn on the purchase of a 2025 Camry XSE. RW’s very thorough but low-key approach meshed well with us. This gentleman is a good listener who clearly enjoys his work, meeting his customers’ needs and making them happy. His communication, follow-up and attention to detail are excellent. This dealership has a straightforward approach to pricing and discounts, which we welcomed because we do not enjoy haggling or playing games. We look forward to enjoying our first new Toyota. More

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👀 Great Experience ! !! Got a GREAT 😀 quaity CLEAN low mileage used 4Runner color & trim i wanted for a long time and a Fantastic DEAL . Ask for super salesman🤠 RW or hi !! Got a GREAT 😀 quaity CLEAN low mileage used 4Runner color & trim i wanted for a long time and a Fantastic DEAL . Ask for super salesman🤠 RW or his side kick ✈Superman ... Fast Friendly and professional service. 👍👍👍👍👍 Five thumbs up !!! GO TO LONGO Prosper Toyota 🚙you will NOT regret it !!! 😇Tell them MJ sent you !!! More

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I bought my car from RW in 2020 and have my vehicle serviced at Longo. Great place to buy and keep your car running smoothly. serviced at Longo. Great place to buy and keep your car running smoothly. More

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RW was patient and genuinely cared about us getting a car we really enjoy. He was easy to work with and a great personality. Thank you RW. Definitely recommending this salesperson to friends around! We love we really enjoy. He was easy to work with and a great personality. Thank you RW. Definitely recommending this salesperson to friends around! We love our new Camry More

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There was some confusion when I first came in but Weston stepped up and did a great job helping. stepped up and did a great job helping. More

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BUYER BEWARE I had an extremely disappointing experience at Longo of Toyota. I worked with a sales associate for over 2 hours. I explained multiple times the price point at which I needed the vehicle. They at Longo of Toyota. I worked with a sales associate for over 2 hours. I explained multiple times the price point at which I needed the vehicle. They then ran my credit, which negatively impacted my score, yet they refused to budge even a single dollar on the price of the car. After wasting over two hours of my time, I left feeling frustrated and disrespected. I would not recommend this dealership to anyone looking to purchase a vehicle. More

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Professional, courteous and attentive sales personnel and service advisors, special thanks to Randall Orsburn (RW) with sales and Seth Clay with services. service advisors, special thanks to Randall Orsburn (RW) with sales and Seth Clay with services. More

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We had a great experience. Seth Clay was very knowledgeable and helpful. Wait time was also very good. We will definitely go back for our next needed service. Seth Clay was very knowledgeable and helpful. Wait time was also very good. We will definitely go back for our next needed service. More

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Not many places that I go into, where I feel like Elvis walking in the building, but it happens every time I’m at Longo Toyota or Prosper! Anyone who has met me, makes a point to come up and talk to me or walking in the building, but it happens every time I’m at Longo Toyota or Prosper! Anyone who has met me, makes a point to come up and talk to me or acknowledge me. Thank you! I have bought several cars from here, serviced many of them here, and it does not go unnoticed. I feel more like a team member or family, than I do a customer. Nothing is fake, it all feels genuine, and I appreciate it. Kenneth James is just great every single time I need service or repairs/concerns. He’s easy to talk to, knowledgeable, and keeps me updated on my vehicles. My ace. Doug is almost a tie. Been knowing him for close to 20 years at Longo and his last dealership. I try to divvy up my services between the two. But both are excellent. Tony Bailey is my exclusive sales consultant and should be yours too! Nothing but the best customer service and easy buying process. Several other names to mention, all are worthy of praise, so they will be tagged. Thank you for the great service as always, at Longo Toyota of Prosper! More

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