Randall Cates

The brake lines on my car are bad. The company recalled the front break line. But not the back brake line. First issue Back Brakes: On September 22, 2024, I was advised there is a The company recalled the front break line. But not the back brake line. First issue Back Brakes: On September 22, 2024, I was advised there is a recall on the Lincolns between the years of 2015-2018 break line. My brake is completely out, and fluid is everywhere. With no warning, it caused me to almost go through a complete intersection today. I'm very upset. I have a Lincoln MKZ. I am writing to ask Do you guys still service mobile, and if so, how quick his issue can be resolved. I have had to call off from work tonight due to this issue of almost causing an accident or even a fatality. Ford Response was I had to get my car towed in their location so they could look at it , but there was a 3 day wait. I refused. So- I paid out of pocket for the repairs on September 22, 2024. $325.00. Front Brake Line Broke. Second Issue Back Brake: On November 13, 2024, I had the same issue occur again with my back brake, Breaks not working. I left work at 0700, At 0723 I received my grandchild (4 months old) and headed home in rush hour traffic and again my car had no breaks, and no notice was giving with the car system in place. Having to drive very slowly and maintaining a safe distance, I was able to get home. I was so mad. Not only my life in danger but my grandchild's as well. 72000 miles on this car , and these problems are unacceptable. A Lincoln is a luxury vehicle. After an expert looked at my vehicle, it was determined that he back break line was leaking and had to be replaced as well as the entire brake system. Totaling $903.73. I called Riata Ford and was again told the car needed to be brought to their service department, I paid to get my car tower in. I left the finds(invoice) with my vehicle at Riata Ford in Manor , Texas. The dealership I purchased the vehicle. I did get a loaner car but was told I might be liable for payment of use for it at $40.00. This is the second time this has happened. The brake lines on my car are bad. The company recalled the front break line. But not the back brake line. I called back 11/15 to speak with Hildo, a service coordinator, and he told me my back breaks were not a recall problem, and I would have to pay out of pocket right at $900.00. But, he would talk to Randall Cates to ask if their is anything they could do. The answer after speaking with Randall Cates was no, because only the front break line had been recalled. I tried to call Hildo back again on Friday, but I left two messages, and I have yet to receive a call back. I am very disappointed in the Lincoln quality of this car. My car is now still with Riata Ford. More

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The break lines on my car is bad. The company recalled the front break line. But not the back break line. First issue Back Breaks: On September 22, 2024, I have been advised the The company recalled the front break line. But not the back break line. First issue Back Breaks: On September 22, 2024, I have been advised there is a recall on the Lincolns between the years of 2015-2018 break line. My breaks are completely out, and fluid is everywhere. With no warning, causing me to almost go through a complete intersection today. I'm very upset. I have a Lincoln MKZ. And I am writing to ask Do you guys still service mobile and if so, how quick can this issue be resolved. I have had to call off from work tonight due to this issue of almost causing an accident or even a fatality. Ford Response was I had to get my car towed in their location so they could look at it but there was a 3 day wait. I refused. So- I paid out of pocket for the repairs on September 22, 2024. $325.00. Front Break Line Broke. Second Issue Back Breaks: On November 13, 2024, I had the same issue occur again with my back breaks, Breaks not working. I left work at 0700, At 0723 I received my grandchild (4 months old) and headed home in rush hour traffic and again my car had no breaks, and no notice was giving with the car system in place. Having to drive very slowly and maintaining a safe distance, I was able to get home. I was so mad. Not only my life in danger but my grandchild's as well. 72000 miles on this car and these problems are unacceptable. A Lincoln is a luxury vehicle. After an expert looked at my vehicle, it was determined the back break line was leaking and had to be replaced as well as the entire brake system. Totaling $903.73. I called Riata Ford and was again told the car needed to be brought to their service department, I paid to get my car tower in. I left the finds(invoice) with my vehicle at Riata Ford in Manor Texas. The Dealership I purchased the vehicle. I did get a loaner car but was told I might be liable for payment of use for it at $40.00. This is the second time this has happened. After not hearing anything about my car on Friday 11/15/2024. I emailed On Friday Randall Cates 11/15/2024 I emailed----Hello I called for an update on my vehicle, I didn't receive a call on yesterday and was told me service adviser had to get with you. I would have to wait until Monday, the technicians really don't work on Saturdays because you where in and out today. I maybe charge $40.00 a day. Please advise on vehicle. I called back 11/15 to speak with Hildo a service coordinator and which he told me my back breaks was not a recall problem and I would have to pay out of pocket right at $900.00. But, he would talk to Randall Cates to ask if their is anything they could do. The answer after speaking with Randall Cates was no, because only the front break line had been recalled. I tried to call Hildo back again on Friday, I left two messages and I have yet to receive a call back. I am very disappointed in the Lincoln quality of this car. My car is now still with Riata Ford. More

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Your prices are ridiculous, can not afford A $70 oil change. Customer service was great change. Customer service was great More

by ihernandez_07 Verified Customer Verified Customer

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From beginning to end, the service received was exemplary! I would highly recommend Riata Ford to anyone and everyone!! exemplary! I would highly recommend Riata Ford to anyone and everyone!! More

by whomikejones Verified Customer Verified Customer

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The communication between service representative and customer was good. The pick up drive was late. The work completed was good. Thank you customer was good. The pick up drive was late. The work completed was good. Thank you More

by FOLEYD99 Verified Customer Verified Customer

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Mobile service technician from Riata arrived as scheduled and performed recall services and attempted to resolve 12 volt battery issues. Unfortunately the 12-volt issues remain and continue to create uncert and performed recall services and attempted to resolve 12 volt battery issues. Unfortunately the 12-volt issues remain and continue to create uncertainty about reliability of new Maverick Hybrid truck, which other than the 12-volt battery has been a great truck. More

by JDHAMLEY Verified Customer Verified Customer

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I love the service! ! and the valet is awesome !!! Please never get rid of it! ! and the valet is awesome !!! Please never get rid of it! More

by CLAKITIA28 Verified Customer Verified Customer

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Great service they explained what need they done gave a price and told me how long it would take. Staff very friendly and knowledgeable. price and told me how long it would take. Staff very friendly and knowledgeable. More

by Brett42654 Verified Customer Verified Customer

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Riata Ford is great because after purchasing a vehicle, they balanced both front tires do to the vehicle shaking a lot in the highway and agreed to replacing the passenger rear tire, balancing both rear ti they balanced both front tires do to the vehicle shaking a lot in the highway and agreed to replacing the passenger rear tire, balancing both rear tires, doing an Alignment on the vehicle and ordering and installing the Mercedes Hood Insulation Pad that was missing. Thank you Riata Ford! More

by VICTOR.SANCHEZ.BUSINESS Verified Customer Verified Customer

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I’m surprised that I had never heard of Riata Ford until the week I had my car serviced. They noticed and addressed things other service departments completely overlooked. I’m very satisfied with the servic the week I had my car serviced. They noticed and addressed things other service departments completely overlooked. I’m very satisfied with the service More

by CDBRYANT1989 Verified Customer Verified Customer

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