Ramzi Alamawi

Sorry, I don't remember seeing or speaking with Cristian Arechiga.:-( Marion Martinez went above and beyond to get my rental car returned so I didn't have to drive there and back to the dealer. He was very Arechiga.:-( Marion Martinez went above and beyond to get my rental car returned so I didn't have to drive there and back to the dealer. He was very helpful, and on top of everything from start to finish! More

by geeidson Verified Customer Verified Customer

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Everyone was very polite and kind. Good people make a big difference! And honesty is the most important thing as a buyer that i look for Good people make a big difference! And honesty is the most important thing as a buyer that i look for More

by jammiirwin Verified Customer Verified Customer

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Easy transaction - was able to work most of the deal through email, and no surprises or changes once I arrived at the dealership. Best car buying experience I've had at a Kansas City dealer and I've bou through email, and no surprises or changes once I arrived at the dealership. Best car buying experience I've had at a Kansas City dealer and I've bought cars in the area since 1999. More

by VCDECHAGN Verified Customer Verified Customer

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This was a pretty simple transaction that became difficult. We negotiated the deal over the phone as we live in Fort Myers, Florida and would be in Kansas City for 2.5 weeks. Deal was okay and onc difficult. We negotiated the deal over the phone as we live in Fort Myers, Florida and would be in Kansas City for 2.5 weeks. Deal was okay and once made, all we really needed to do was show up and test drive the vehicle and let the dealership access our trade in. Darren and Bob were amiable and responsive to my questions during the negotiation stage. When we showed up to test drive and sign paperwork it took three hours. I understand that Oakes is a high volume dealership, but they knew when we were coming in and the deal was essentially done. Had to wait majority of the time for the paperwork to be done in finance and getting a sales pitch for car insurance by a nice gentleman that ended up not being able to sell us insurance because we lived in Florida. Once in finance, I made it clear that we were not interested in add-ons and Ramzi said we would decline the add-ons but went into a lengthy sales pitch on the extended warranty. Ramzi was amiable as well, but seemed agitated that we didn't give into his sales pitch. Quite honestly, it really doesn't make a new car purchaser feel very comfortable with a $45,000 purchase when the dealership personnel is telling you that the 10 year/100,000 mile warranty on the drive train won't include sensors and that there are around 200 sensors on the vehicle we were purchasing. One of the reasons we have bought 3 Hyundais and 3 Kias since 2007 is your class leading warranty. Additionally, we were initially offered 8% interest which we had to negotiate down to 6.75%. We asked for 60 months on the loan, but were given 72 months. I would like to inquire about the blank forms we were asked to sign during the process especially those signing over our rebates to the dealership. Is this normal?? Once done with finance we had to wait two days for the deal to fund to pickup the car since we were out of state which was fine. We setup a date and time with Darren to pickup the vehicle. When we showed up we had to wait another 2 hours because the car was not ready as it needed to be cleaned and gas topped off. At this point, we received one of the two key fobs and was told by Darren that the other key fob would need to be mailed to the DMV in Florida. I resisted, Darren checked on the key fob and said we could pick it up the key fob at the dealership in a couple days. We let Darren know we would be coming in at 10 am on the day we could pickup the 2nd key fob. Upon getting to the dealership Darren led us back to the accounting department and after a good deal of searching for our paperwork we were told that the key fob had been sent to our home address in Florida by UPS and would need to be signed for by someone. Obviously this would not work and we were told by Mary in accounting that she could change the address to show up at the office where we live which ended up not getting done and luckily our neighbor signed for the key fob which we received upon returning home. Upon returning home we went to title the vehicle and ended up with another 1.5 hour wait because of the way our leinholder was listed on the title work. The finance company was listed as Kia Finance America, College Station, TX which the DMV did not have in there system. I called the dealership and left multiple messages, texted Darren and let him know i needed someone to call me to help with the title work. I ended up calling Kia Finance and they indicated that it should be listed as Hyundai Finance America dba Kia Finance America which the DMV found in their system. I ended up receiving a phone call the next afternoon from Darren and someone in accounting. Overall, what should be a seamless transaction turned into a three ring circus. I have had much better dealings with Galeana Kia in Fort Meyers and Northtowne Hyundai in Kansas City. Oakes was very responsive during the negotiation stage but once the deal was in hand customer service went out the window. More

by dean.beasley Verified Customer Verified Customer

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No pressure dealership. Listens to your needs then finds vehicle for you. All departments dealt with so far seem genuinely invested in good customer service. Listens to your needs then finds vehicle for you. All departments dealt with so far seem genuinely invested in good customer service. More

by revtammye Verified Customer Verified Customer

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Stephen was absolutely amazing to work with and we highly recommend Oakes Kia! We had a time crunch to get our son a car before he went back to college and Stephen made it so smooth and seamless and we were recommend Oakes Kia! We had a time crunch to get our son a car before he went back to college and Stephen made it so smooth and seamless and we were able to drive away with the car that night (Stephen even stayed 2 hours later than usual to help us). The process was quick and easy and we are so impressed with all the warranties included! Thanks Stephen!!! More

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Everyone was so nice and helpful. Always willing to answer whatever questions I had and help me. Always willing to answer whatever questions I had and help me. More

by Patriciadavidson1969 Verified Customer Verified Customer

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Best Dealer and Best service in KC. The Staff is so Freindly and i was Satisfied by their Service The Staff is so Freindly and i was Satisfied by their Service More

by ABDICANTAR Verified Customer Verified Customer

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We had a pleasant experience in our car buying experience. We specifically appreciated the clarity and from Lyric and Ramzi through the process. experience. We specifically appreciated the clarity and from Lyric and Ramzi through the process. More

by wausauhomes.asst Verified Customer Verified Customer

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I have bought and sold more than 200 cars in my lifetime and I have purchased many many vehicles at dealerships. Once in a while you run across a dealership that really is a pleasure to di business with. I and I have purchased many many vehicles at dealerships. Once in a while you run across a dealership that really is a pleasure to di business with. I have bought from 3 other kia dealers, but never Oakes. It was nice to have a honest transaction at a place that was not predatory and that would rather make a deal that was acceptable to the customer rather than trying to bully their way into the customers pocket with front end xx products and fake xx discounts that you "don't qualify for". Nobody appreciates that and it's a horrible way to treat a customer. They found a way to get me what I wanted for my trade by using rebates and vehicle discount rather than haggling with me to get the very most they could have. That's a good way to do business and I will certainly go there first for my next Kia purchase. Also, my sales person was very friendly and didn't try to use even one annoying word track sales approach with me. More

by alanlarrabee Verified Customer Verified Customer

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