Ramon Sandoval

Specialties & Trainings

Reynolds & Reynolds

Xtime

ALLDATA

Microsoft Office Suite

OSHA Workplace Safety Training

Customer Experience Training

Warranty Compliance Training

Dealer Service Excellence Training

Tire Industry Association (TIA) Training

Automotive Management Institute (AMI) Courses

Repair Orders

Service Sales

Parts & Service Coordination

Multi-Point Inspection Presentation

Automotive Diagnostic Communication

Appointment Scheduling

Diesel Service Advising

High-Volume Service Operations

OEM Maintenance Schedules

Brake Systems Knowledge

Suspension & Steering Systems

Engine Performance Basics

Transmission Service Knowledge

HVAC System Knowledge

Electrical System Fundamentals

Hybrid & EV Service Familiarity

Tire & Alignment Knowledge

Preventive Maintenance Programs

Diagnostic Trouble Code (DTC) Interpretation

Emissions System Knowledge

ADAS Awareness (Advanced Driver Assistance Systems)

Conflict Resolution

Consultative Selling

Needs Assessment

Active Listening

Phone & Email Communication

Service Recommendation Presentation

Automotive Repair Consultation

Service Drive Operations

Repair Order (RO) Management

Warranty Administration

Maintenance Scheduling

Upselling Preventive Maintenance

Customer Retention Strategies

CSI (Customer Satisfaction Index) Improvement

Customer Relationship Management (CRM)

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