I think I got a decent deal on my purchase but I was not
happy with the process. The ad i saw advertised the car at $18,348. When I scheduled my visit, I was told that there were no add-ons by the dealer
happy with the process. The ad i saw advertised the car at $18,348. When I scheduled my visit, I was told that there were no add-ons by the dealer on used cars. I arrived, I was told that the price was only good if I financed the car with a trade in, which I did not have. The initial deal I was offered was approximately $22,000 and included $998 for doc fees, which in my opinion is excessive as the average doc fees in AZ is between $400 and $500. There was also a $499 fee added for etching. Anyway, after haggling with the sales person and him going back and forth with my counter offers, I finally got the advertised price. They removed the etching fee. However, for some unknown reason the finance guy added the etching fee back in the deal. I caught it and it was removed. I told the sales person that I wanted a second fob for the car. He could not tell me if it had a second fob but he said he would see what he could do and get back to me. He never got back to me. The second fob is going to cost me approximately $425. I informed the sales person that there was no gas in the car and he stated he would take care of this. He didn't. He car had 8 miles of fuel in gas tank when I picked it up. Not even enough to get home. I also had to wait at the dealership for the key fob because Ramon left the dealership for some reason and took the fob with him. I had to wait for almost an hour for him to return. I will avoid this this dealership in the future.
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by jjones800
Verified Customer
Verified Customer
Other Employees Tagged:
Jesus
Feb 07, 2025 -
Quebedeaux Buick-GMC responded
Thank you for providing your feedback regarding your recent experience with Quebedeaux Buick GMC. We appreciate your insights and understand your frustration in terms of the pricing and communication during the purchasing process. It's important to us that our customers feel valued and informed. We strive to maintain transparency and address all concerns thoroughly, including the add-ons and the key fob situation you encountered. Your comments about the doc fees and fuel level are duly noted as we continuously assess our practices to better serve our customers. We appreciate you bringing these issues to our attention, and we value your perspective as it helps us improve.
Best,
The Quebedeaux Buick GMC Team.
Ramon was very helpful and the process was quick and
painless. Would recommend purchasing a car from here.
painless. Would recommend purchasing a car from here.
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by Chiefshadowwarrior
Jan 22, 2025 -
Quebedeaux Buick-GMC responded
Thank you for your kind words! We truly appreciate your feedback and are glad to hear that Ramon was able to assist you effectively. At Quebedeaux Buick GMC, we strive to make the car-buying experience as smooth as possible. We look forward to welcoming you back for your next vehicle purchase!
Best,
The Quebedeaux Buick GMC Team.
Worked very diligently to get the truck we wanted.
Had paperwork ready to sign and walked us through to get the truck bought!
Had paperwork ready to sign and walked us through to get the truck bought!
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by charblandford18
Verified Customer
Verified Customer
Jan 06, 2025 -
Quebedeaux Buick-GMC responded
Thank you for your wonderful review! We're thrilled to hear that you had a great experience getting your truck at Quebedeaux Buick GMC. Our team is dedicated to making the process as smooth as possible, and we're glad you felt well supported. We appreciate your business and look forward to serving you again in the future!
Best,
The Quebedeaux Buick GMC Team.
Very fast and courteous.
Polite and professional. Rafeal was great and answered all my concerns.
Polite and professional. Rafeal was great and answered all my concerns.
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by phelpsdarrie
Verified Customer
Verified Customer
Dec 27, 2024 -
Quebedeaux Buick-GMC responded
Thank you for your wonderful review! We're thrilled to hear that you had a fast and courteous experience with us at Quebedeaux Buick GMC. It's great to know that Rafael was able to address all your concerns professionally. We appreciate your business and look forward to seeing you again!
Best,
The Quebedeaux Buick GMC Team.
I had a great experience dealing with a great dealership
and great employees! Thank you
and great employees! Thank you
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by ofx101
Verified Customer
Verified Customer
Dec 24, 2024 -
Quebedeaux Buick-GMC responded
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with us at Quebedeaux Buick GMC. Our team truly appreciates your kind words, and we look forward to welcoming you back for your next visit!
Best,
The Quebedeaux Buick GMC Team.
Good people, helpful and easy transactions.
Will consider buying from them in the future. Thank you
Will consider buying from them in the future. Thank you
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by zkarizona
Verified Customer
Verified Customer
Dec 17, 2024 -
Quebedeaux Buick-GMC responded
Thank you for your kind words! We're thrilled to hear that you had a positive experience at Quebedeaux Buick GMC. We appreciate you considering us for your future vehicle needs. We look forward to serving you again!
Best,
The Quebedeaux Buick GMC Team.
Excellent the staff takes good care you thank you for
the I don’t feel like I was taking
the I don’t feel like I was taking
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by kmacky90
Verified Customer
Verified Customer
Dec 10, 2024 -
Quebedeaux Buick-GMC responded
Thank you for your wonderful review! We’re thrilled to hear that our staff at Quebedeaux Buick GMC took great care of you and made you feel valued. We appreciate your kind words and look forward to seeing you again soon!
Best,
The Quebedeaux Buick GMC Team.
Outstanding service and follow up.
Recommended! Looking forward to refer others this this experience. Fantastic
Recommended! Looking forward to refer others this this experience. Fantastic
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by VICTOR_BALDERRAMA
Verified Customer
Verified Customer
Dec 09, 2024 -
Quebedeaux Buick-GMC responded
Thank you for your wonderful review! We're thrilled to hear that you had an outstanding experience at Quebedeaux Buick GMC. We appreciate your recommendation and look forward to assisting you and your referrals in the future. Safe travels!
Best,
The Quebedeaux Buick GMC Team.
Very good customer service Ramon Martines #1 fast and
easy A+, I will coming back
easy A+, I will coming back
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by lorenzomacias1030
Verified Customer
Verified Customer
Nov 14, 2024 -
Quebedeaux Buick-GMC responded
We truly appreciate your fantastic review of Quebedeaux Buick GMC. It’s great to hear that Ramon provided you with such excellent service. We look forward to welcoming you back for your next visit!
Best,
The Quebedeaux Buick GMC Team.
Felt very comfortable from the moment we met Ramon.
He listened to what I was looking for and answered all my questions being very patient with me. From Ramon all the way through finance it was a very
He listened to what I was looking for and answered all my questions being very patient with me. From Ramon all the way through finance it was a very good experience. I love my new truck!!
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by cpendlet66
Verified Customer
Verified Customer
Oct 25, 2024 -
Quebedeaux Buick-GMC responded
Thank you for your wonderful review! We’re thrilled to hear that you felt comfortable and well taken care of by Ramon and our finance team at Quebedeaux Buick GMC. It’s fantastic to know that you love your new truck! We look forward to seeing you again for your future automotive needs. Enjoy your ride!
Best,
The Quebedeaux Buick GMC Team.