Ramon Flores

In Oct. 2024, I bought a car from Audi Ontario, where Ms. Wang was the finance manager who handled the sale documents. I had the most uncomfortable experienc 2024, I bought a car from Audi Ontario, where Ms. Wang was the finance manager who handled the sale documents. I had the most uncomfortable experience with Ms. Wang, hence the 1 star. I can speak to customer service with this being my 3rd Audi. On the other hand, I believe that even if this would've been the first car, no one should go through this process in this manner. Ms. Wang rushed the entire signature process, and when asked to clarify items on the contract, she repeatedly responded that I would be getting a copy AFTER I signed. I also couldn't understand some portions of what she was saying, so I asked her to repeat it, yet her reply was that I would be getting a copy of what I was signing. But wait- the interesting part was that Ms. Wang noticeably slowed down in her speech when trying to upsell the extended warranty options, and attempted to engage with the guilt trip; one example of many included that replacing brake pads would cost around 10K. I attempted to take notes on a flyer she showed of the costs, but when I was going to write on it, she quickly took the flyer away. I agreed to buy the Audi Care package ($1799.) in cash and for some reason my credit card (that I had used 2 hours before) would not work per Ms. Wang. I also attempted my Apple Pay (which had just processed a 5k down payment), but per Ms. Wang, it did not work either. As I mentioned aloud that it was strange that those forms of payment didn't work, and that I would be calling my bank, she concurrently she asked my boyfriend and I to step outside her office to the waiting area, "because there's another couple outside who has been waiting for help," mind you, this other couple (who were of lighter ethnicity than my boyfriend and I, let's just say) had not been there when we arrived, and we had been in her office probably no more than 30-45 minutes max. Her instructions were for us to wait and we would resolve the issue AFTER she helped this other couple. No one else was waiting. She haltingly handed a copy of what I had signed and whisked us away. The items were not stapled and halfway in an enveloped. My boyfriend and the sales staff who had assisted with the sale called the sales manager, Brett McKinley - but the damage had been done. I did call my credit card company while I waited, and guess what? They had NO RECORD of any denied transaction and in fact, when Mr. McKinley arrived, the credit card company, Citibank, stayed on the line to ensure the transaction was handled without issues. Mr. McKinley handled the transaction and apologized. You know when you've been mistreated, but it's hard to articulate it - until you've had time to process it? That's what happened in my interaction with Ms. Wang. Had I not signed the sales contract, I would've walked away, and looking back, I should have. So BE MINDFUL. This is a sales industry - so why be surprised (right?), on the other hand, there are other Audi Dealerships to consider for your business. I don't think I'll be buying from Audi Ontario again- not just because of Ms. Wang...but she was certainly the last straw. More

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I have found all who have served me from the he GM to Service to be: very personal, professional, friendly, good listeners, supportive and responsive! Service to be: very personal, professional, friendly, good listeners, supportive and responsive! More

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Excellent customer service from Ramon my service advisor. He kept me informed every step of the way while my car was being serviced. I highly recommend Ramon! He kept me informed every step of the way while my car was being serviced. I highly recommend Ramon! More

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Accommodating and good customer service. They are welcoming and supportive. They care about the driver and the car at the same time. They are welcoming and supportive. They care about the driver and the car at the same time. More

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They are always helpful and friendly and understand my needs when I take my car in for service. needs when I take my car in for service. More

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I always have excellent service at Audi Ontario. Ramon Flores is very knowledgeable and professional. Ramon Flores is very knowledgeable and professional. More

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Ramon Flores from the service department is very patience and helpful and understand what I need. I am very grateful he can assist me. and helpful and understand what I need. I am very grateful he can assist me. More

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I received great customer service. I was kept up to date with the process, and provided with the necessary options and choices I had. I was kept up to date with the process, and provided with the necessary options and choices I had. More

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Organized and efficient Coffee for customers Cannot say anything more The place is just great say anything more The place is just great More

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Ramon Flores at the service department always he provides an excellent help and explains everything about the service to your car. an excellent help and explains everything about the service to your car. More

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