Ramiro Castillo | Page 4

Seguin Chevrolet responded

Dear Christopher, Thank you for your fantastic review! We're so glad to hear that you had a wonderful experience with our team and that the test drives were helpful. We appreciate your kind words and hope to see you again soon! Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear eagleconstruction2326, Thank you so much for your kind words and blessings! We're grateful for the opportunity to serve you and are glad to hear you had a positive experience with our team. We truly appreciate your feedback. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear zunigaseguin, Thank you for your feedback, and we sincerely apologize for the experience you had. We're glad to hear Ms. Syble was able to help resolve the situation, and we appreciate your loyalty over the years. We take your concerns very seriously, especially when it comes to transparency and customer service, and we will address them with our team. Your trust means a lot to us, and we’re committed to ensuring your next experience is a positive one. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear cade.archer.0, Thank you for the amazing feedback! We're thrilled to know that your experience with us was so great—your enthusiasm really made our day! We look forward to serving you again soon. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear izzy.v1997, Thank you for taking the time to share your feedback. We're happy to hear that you found our service to be friendly and nice, but we apologize for the wait time despite having a scheduled appointment. We understand the importance of timely service, and we will work to improve in this area. Your comments are valuable, and we appreciate your patience. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear ROBERT.HORSE59, Thank you for taking the time to leave a review! We're glad to hear that our team and your salesperson provided a positive experience and made the process of getting your new pickup easy. If there’s anything we can do to make your next visit a 5-star experience, please don’t hesitate to let us know. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear rontejeda, Thank you for your kind words! We’re thrilled to hear our team made the process easy for you. We look forward to assisting you again when you’re ready for your next purchase. See you in the near future! Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear Kadickey, Thank you for sharing your feedback. While I’m glad to hear you’ve had positive experiences with our service department in the past, I’m truly sorry for the frustration you’ve encountered recently. This is not the level of service we aim to provide. I will personally look into your situation to ensure we resolve the issue with your recall and transmission service promptly. Please feel free to reach out to our Service Director, Gary Stehle, at (830) 303-4381 ext. 2035, and we’ll make this right as soon as possible. Sincerely, Jeremy Sims, General Manager