Rami Zeid

Worst car purchasing experience. Purchased a CPO 2019 Tiguan on 1/5/25 for our son to use while in school. The process took forever, they also would not give me the purchase agreemen Purchased a CPO 2019 Tiguan on 1/5/25 for our son to use while in school. The process took forever, they also would not give me the purchase agreement and let me register the car in my home state; they said it had to be registered in California. I understand California requires sales tax to be paid if you drive a car off the lot, but nothing in the California vehicle code says you have to register it in California. The DMV held the title and registration pending a smog check, the dealer failed to complete it before selling the car, and to top it off, they submitted the DMV paperwork with the wrong middle initial, so I am not even the legal owner. I pointed this issue out at signing, and was told it would be corrected before submitting it to the DMV. When I received the title, I took it to the North Carolina DMV to reregister it and was told I need to get the title corrected before I can register it. I called and emailed the finance person (Armen Apayan) multiple times about the issue with no reply. I also emailed the salesperson, and he replied, saying he spoke to Armen, and Armen would get the issue resolved. It is now April 28th, and nothing has been done. I am also now outside of the 90-day grace period the state allows from the date of purchase to complete registration, and will now have to pay sales tax when I register it. I should have stopped everything and said fix it now, or I'll walk but we were in a rush; we only had five days to move our son from NC to LA, get a car, set up an apartment, and get him settled before starting classes. The car is great, but the sales customer service and management sucks. Guess we should have bought the Nissan we looked at down the street. More

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Rami Zeid was an absolute blast to work with. He was able to get the exact car I wanted and at the best price in the city. The only thing I regret was not being able to do the whole sale in-person, but he st to get the exact car I wanted and at the best price in the city. The only thing I regret was not being able to do the whole sale in-person, but he still did a phenomenal even when I was not present. I was not in the best position financially and was still able to get approved. Rami has definitely earned my business for any of my future vehicle purchases, and you would be doing a disservice to yourself to not seek out his assistance. If a ten star rating was available, Rami absolutely deserves it. More

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My Dream Car with Red Carper Treatment I received the best service ever at a car dealership. Rami Zeid took wonderful care of me. I was not in the most positive mode having less than perfec I received the best service ever at a car dealership. Rami Zeid took wonderful care of me. I was not in the most positive mode having less than perfect credit, mechanical issues on my trade-in, and upsidedown in the note. He jumped through hoops, and with his solid long time relationships and expertise he was able to get me approved on the terms I wanted on my dream car, a fire engine red Volkswagen Jetta. He gave me a great of advice, truthful information about the car industry, and treated me with the utmost respect. I left there feeling like part of their family. He even followed through on setting up my first service appointment. Over all the presentation of their dealership was not crowded or hectic like most. I felt the highest amount of quality and true class. I highly recommended this dealership and my sales representative. More

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