Ralph (RJ) Mahalak

Excellent sales agent very polite and professional 👍 the best in the game Also quick loan approval. the best in the game Also quick loan approval. More

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Ralph was very curt and not willing to help in a my situation at all. situation at all. More

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They sold me a new 2024 vehicle with a liftgate that cannot be closed. There is no automatic mechanism and it opens too high. I have spent 5 months trying to get some help but it appears that once the cannot be closed. There is no automatic mechanism and it opens too high. I have spent 5 months trying to get some help but it appears that once they sell the car, they no longer care about the purchaser. They don't return calls, texts or emails. It is very frustrating to have a vehicle with a trunk that we cannot use. They slipped one by me as I didn't expect a liftgate without an automatic closing mechanism. My trade in was a 2019 vehicle that had an automatic mechanism so I did not realize a new one wouldn't have such a thing and that it would open way too high to reach. They pulled a fast one on me. Extremely disappointed. More

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The dealership staff worked as a team every time we visited the Dealership. Our representative Mario Rodriguez is a standout, always willing to help us with whatever we need. Our resent visit to the se visited the Dealership. Our representative Mario Rodriguez is a standout, always willing to help us with whatever we need. Our resent visit to the service department for a minor recall issue was handled quickly and efficiently. More

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Great place to buy a vehicle! Everyone was so helpful and Mario was the best! Everyone was so helpful and Mario was the best! More

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Stay Clear of this dealership. Do not give them your hard earned money. They do not honor their warranties and the service center is just as bad. They literally installed parts inc Do not give them your hard earned money. They do not honor their warranties and the service center is just as bad. They literally installed parts incorrectly on my son's Jeep and refuse to make it right. BE WARE!!! More

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Took my ram 3500 2024 to get an oil change and service in lake wales Chrysler jeep dodge ram on 3/12/24. Was charged for the job. $462.05 . They also needed to do a recall on it. They didn’t do either of the lake wales Chrysler jeep dodge ram on 3/12/24. Was charged for the job. $462.05 . They also needed to do a recall on it. They didn’t do either of the things and marked that they did the oil change and the recall. When I called they gave excuses and told me to come back. I came back they gave me a rental now they called saying I need to bring the rental right away I said I live 3 hours away give me 2 days and I’ll be there they said no. I told them this was only happening because they didn’t do want they were supposed to do so to please work with me. They said no. The recall it had was serious it could of caused a bad accident as I couldn’t turn off the ignition button. I want this business to be held accountable. They didn’t consider my gas or time coming various times and they want me to pay for a rental if I don’t bring it back fast More

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Customer service was amazing Mario did a great job going over the process really great job I personally recommend this dealer to anyone just is amazing thank you over the process really great job I personally recommend this dealer to anyone just is amazing thank you More

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A Dynamic Duo: Shane and Jim - Exemplary Service at Lake Wales CDJR! My recent car-buying experience at Lake Wales Chrysler Dodge Jeep Ram was nothing short of extraordinary, thanks to the exceptional te Wales CDJR! My recent car-buying experience at Lake Wales Chrysler Dodge Jeep Ram was nothing short of extraordinary, thanks to the exceptional teamwork of Shane Kirtley, my dedicated sales consultant, and Jim, the business manager. From the moment I arrived, Shane Kirtley made the car-buying experience feel like a conversation with lifelong friends. His understanding of my preference for the specific Charger Scat Pack Widebody elevated the process to a whole new level. Shane's meticulous attention to detail and profound product knowledge made everything feel seamless. Not only did he ensure the car was sent to detail, but he also took the time to take me for a test drive, solidifying that it was the perfect car for me. Shane's commitment to customer satisfaction was not only evident in his expertise but also in his ability to make the purchase journey stress-free and enjoyable. He followed up with the appropriate managers to streamline the deal, ensuring that every step was quick and easy. Jim, the business manager, continued this exceptional level of service by not only guiding me through the financing process but also tailoring warranties to my specific preferences. Our discussions went beyond the transaction; we shared laughs and personal stories that made the entire process feel more like a conversation with a friend rather than a traditional business transaction. I shared my concerns, and Jim skillfully provided me with a comprehensive package that met all my needs while staying well within my budget. His financial expertise and customer-centric approach made the typically complex warranty decisions surprisingly straightforward. To top it all off, Tony the General Manager, took time out of his day to fill up my car and personally thank me for my continued business. This level of service is truly exceptional and goes above and beyond what one might expect. It's a testament to the commitment to customer satisfaction. I can't thank Shane and Jim at Lake Wales CDJR enough. If you're in the market for a new or preowned car and want a team that prioritizes your satisfaction, look no further. Thanks to this incredible team, I drove away not only in my dream car but also with the confidence that I made the right choice. Five stars just don't seem enough! Keep up the fantastic work! More

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Very good service. They accommodated me very well when I had a problem. Especially Austin They accommodated me very well when I had a problem. Especially Austin More

by FAFAFOOEY238 Verified Customer Verified Customer

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