Ralph Perez
Ralph Perez at Audi Ontario

Ralph Perez

Service Advisor

Audi Ontario

2272 E. Inland Empire Blvd
Ontario, CA 91764

4.9
42 Reviews
4.9

42 Reviews

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42 Reviews of Ralph Perez

June 02, 2025

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Employee Rating

I had an outstanding experience with Diana at Audi Ontario. Friendly, professional and knowledgeable. I highly recommend working with her if you’re looking for exceptional service and peace of mind. More

by Flores.ramon87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2025

Audi Ontario responded

Flores, Providing an outstanding experience is so important to us here at Audi Ontario and we are glad that Diana's efforts met your satisfaction and recommendation! We are thrilled to know that she was friendly, professional and knowledgeable. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

May 24, 2025

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Ralph Perez assisted me. He was friendly, very knowledgeable, helpful as well as having a great sense of humor. He got my vehicle in and out of service and resolved my vehicl More

by pbaca01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

Audi Ontario responded

We are grateful for you leaving Ralph this wonderful review! We are pleased to know that he was friendly, very knowledgeable, helpful, great and resolved your vehicle issues with a simple overnight stay. We hope to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

May 18, 2025

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Employee Rating

Ralph listened to my concerns about my tire mysteriously leaking air. He explained his approach to investigate the issue. He was very patient and kind.. for 2 days after my 1st visit, I didn't see the tire More

by ponder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2025

Audi Ontario responded

Thank you for your review. I sincerely apologize for the multiple visits, wasted time, and long drives required to fix your tire issue. This falls well below our service standards. While Ralph's patience was appreciated, the execution clearly wasn't efficient. I've discussed this with our team to ensure better identification of tire problems and proper follow-up in the future. Your feedback is valuable, and I'm personally committed to ensuring your next experience with us demonstrates the improvement you deserve. Thank you for your recommendation despite the challenges. Emil Iltchi General Manager Audi Ontario (909) 292-1918

April 04, 2025

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The place is clean, people are friendly. Has a welcoming feeling when you walk in. More

by Doug Ramos
Service Price Transparency
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Recommend Dealer
Yes
Apr 07, 2025

Audi Ontario responded

Doug, Thank you for leaving us this positive review! We are happy to know that our team was friendly and welcoming as soon as you walked in. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

April 01, 2025

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It was super quick & they are very accommodating! Ralph Perez was the best, he was really nice and honest! More

by av
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2025

Audi Ontario responded

AV, We are grateful for you leaving Ralph this flawless review! We are pleased to know that he was nice, honest, super quick and very accommodating. We hope to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

March 31, 2025

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Employee Rating

We took our Audi 8L for service and worked with Ralph Perez. He was very pleasant and helpful. As it turned out it made more sense to trade the car in then fix it. Ralph put me in touch with Farzy Rash More

by samerjaridly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Farzy Rashid, Ella Wang

Apr 02, 2025

Audi Ontario responded

Providing impeccable service is so important to us here at Audi Ontario and we are glad that Ralph and Farzy's efforts met your satisfaction! We are thrilled to know that they worked hard, had great follow up and looked out for your best interest the whole time. Congratulations on your new vehicle- behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

February 06, 2025

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Dani is cool. She called me an uber to go home and come back. Made everything very easy, give that girl a raise! More

by Himynameisrocky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 06, 2025

Audi Ontario responded

We are grateful for you leaving Dani this exceptional review! We are pleased to know that she made everything very easy and got you a Uber home and back when your vehicle was ready. We hope to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

January 15, 2025

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Excellent service. Had a loaner car ready. Kept in contact with me easily via text. More

by SarahS
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 15, 2025

Audi Ontario responded

Sarah, We are grateful for you leaving us this stunning review! We are pleased to know that our team had a loaner car ready for you and provided you with excellent service. We hope to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

January 13, 2025

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Audi Ontario has an awesome team. Everyone works together to get the job done. From service to sales, we can't thank this team enough! Ramon Flores in service helped us so much with o More

by thebuenofamily
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 14, 2025

Audi Ontario responded

We appreciate you for leaving Ramon, Matt and Brett this phenomenal review! We are honored to have had the opportunity to work with you and we are glad that they provided you with top notch service. We are delighted to know that they were helpful, friendly, professional, courteous and not pushy at all. We sincerely congratulate you on your new Audi S5- behalf of the entire Audi Ontario team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

December 13, 2024

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Employee Rating

My experience at Audi Ontario has always been excellent. Ralph Perez went above and beyond to help me in a stressful situation. He took the time to explain the issues, all possible solutions, and was so kin More

by Maria_munoz412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2024

Audi Ontario responded

Maria, We appreciate you for leaving Ralph this remarkable review! We are delighted to know that he took the time to explain the issues, all possible solutions, was so kind and patient. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

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