I had an outstanding experience with Diana at Audi
Ontario. Friendly, professional and knowledgeable. I highly recommend working with her if you’re looking for exceptional service and peace of mind.
Ontario. Friendly, professional and knowledgeable. I highly recommend working with her if you’re looking for exceptional service and peace of mind.
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by Flores.ramon87
Service Price Transparency
Jun 02, 2025 -
Audi Ontario responded
Flores,
Providing an outstanding experience is so important to us here at Audi Ontario and we are glad that Diana's efforts met your satisfaction and recommendation! We are thrilled to know that she was friendly, professional and knowledgeable. If you ever have any questions or concerns please do not hesitate to give us a call.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
Ralph Perez assisted me.
He was friendly, very knowledgeable, helpful as well as having a great sense of humor. He got my vehicle in and out of service and resolved my vehicl
He was friendly, very knowledgeable, helpful as well as having a great sense of humor. He got my vehicle in and out of service and resolved my vehicle issues with a simple overnight stay. Thanks Ralph you were great!
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by pbaca01
Service Price Transparency
May 27, 2025 -
Audi Ontario responded
We are grateful for you leaving Ralph this wonderful review! We are pleased to know that he was friendly, very knowledgeable, helpful, great and resolved your vehicle issues with a simple overnight stay. We hope to serve you again in the future.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
Ralph listened to my concerns about my tire mysteriously
leaking air. He explained his approach to investigate the issue. He was very patient and kind.. for 2 days after my 1st visit, I didn't see the tire
leaking air. He explained his approach to investigate the issue. He was very patient and kind.. for 2 days after my 1st visit, I didn't see the tire leaking. He had promised that if the problem continues, they would replace the tire.
The tire begin to show leakage again and they found a small hole. Ralph was going to replace the tire with a different brand than what was on my vehicle.I had to return yet a 3rd time to get this resolved. This ordeal cost me 12 1/2 hours and 300+miles not to mention traveling on one of the most dangerous highways in Cali.
I am recommending this center because I am hopeful that my experience was a one-off. I believe service could be better.
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by ponder
Service Price Transparency
May 22, 2025 -
Audi Ontario responded
Thank you for your review. I sincerely apologize for the multiple visits, wasted time, and long drives required to fix your tire issue. This falls well below our service standards.
While Ralph's patience was appreciated, the execution clearly wasn't efficient. I've discussed this with our team to ensure better identification of tire problems and proper follow-up in the future.
Your feedback is valuable, and I'm personally committed to ensuring your next experience with us demonstrates the improvement you deserve.
Thank you for your recommendation despite the challenges.
Emil Iltchi
General Manager
Audi Ontario
(909) 292-1918
The place is clean, people are friendly.
Has a welcoming feeling when you walk in.
Has a welcoming feeling when you walk in.
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by Doug Ramos
Service Price Transparency
Apr 07, 2025 -
Audi Ontario responded
Doug,
Thank you for leaving us this positive review! We are happy to know that our team was friendly and welcoming as soon as you walked in. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
It was super quick & they are very accommodating!
Ralph Perez was the best, he was really nice and honest!
Ralph Perez was the best, he was really nice and honest!
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by av
Service Price Transparency
Apr 02, 2025 -
Audi Ontario responded
AV,
We are grateful for you leaving Ralph this flawless review! We are pleased to know that he was nice, honest, super quick and very accommodating. We hope to serve you again in the future when the time comes.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
We took our Audi 8L for service and worked with Ralph
Perez. He was very pleasant and helpful. As it turned out it made more sense to trade the car in then fix it. Ralph put me in touch with Farzy Rash
Perez. He was very pleasant and helpful. As it turned out it made more sense to trade the car in then fix it. Ralph put me in touch with Farzy Rashid. Farzy looked at the situation and we worked together for a week to put together a deal that made sense. Both these guys were hard workers with great follow up and looked for my best interest the whole time! Thank you guys I’m enjoying my new car!
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by samerjaridly
Apr 02, 2025 -
Audi Ontario responded
Providing impeccable service is so important to us here at Audi Ontario and we are glad that Ralph and Farzy's efforts met your satisfaction! We are thrilled to know that they worked hard, had great follow up and looked out for your best interest the whole time. Congratulations on your new vehicle- behalf of the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
Dani is cool.
She called me an uber to go home and come back. Made everything very easy, give that girl a raise!
She called me an uber to go home and come back. Made everything very easy, give that girl a raise!
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by Himynameisrocky
Feb 06, 2025 -
Audi Ontario responded
We are grateful for you leaving Dani this exceptional review! We are pleased to know that she made everything very easy and got you a Uber home and back when your vehicle was ready. We hope to serve you again in the future when the time comes.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
Excellent service.
Had a loaner car ready. Kept in contact with me easily via text.
Had a loaner car ready. Kept in contact with me easily via text.
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by SarahS
Service Price Transparency
Jan 15, 2025 -
Audi Ontario responded
Sarah,
We are grateful for you leaving us this stunning review! We are pleased to know that our team had a loaner car ready for you and provided you with excellent service. We hope to serve you again in the future when the time comes.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
Audi Ontario has an awesome team.
Everyone works together to get the job done. From service to sales, we can't thank this team enough! Ramon Flores in service helped us so much with o
Everyone works together to get the job done. From service to sales, we can't thank this team enough! Ramon Flores in service helped us so much with our A3. We ended up upgrading to an S5 with an amazing salesman named Matt Rodriguez. He is friendly, professional, courteous and not pushy at all. We got a chance to meet Brett, the sales manager, for a brief moment as well and we were very impressed with his amazing customer service. You can tell he is a good leader for his entire team. Keep up the great work guys!
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by thebuenofamily
Jan 14, 2025 -
Audi Ontario responded
We appreciate you for leaving Ramon, Matt and Brett this phenomenal review! We are honored to have had the opportunity to work with you and we are glad that they provided you with top notch service. We are delighted to know that they were helpful, friendly, professional, courteous and not pushy at all. We sincerely congratulate you on your new Audi S5- behalf of the entire Audi Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager
My experience at Audi Ontario has always been excellent.
Ralph Perez went above and beyond to help me in a stressful situation. He took the time to explain the issues, all possible solutions, and was so kin
Ralph Perez went above and beyond to help me in a stressful situation. He took the time to explain the issues, all possible solutions, and was so kind and patient dealing with me for a whole week.
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by Maria_munoz412
Service Price Transparency
Dec 13, 2024 -
Audi Ontario responded
Maria,
We appreciate you for leaving Ralph this remarkable review! We are delighted to know that he took the time to explain the issues, all possible solutions, was so kind and patient. If there is ever anything more that we may help you with please do not hesitate to let us know.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Emil Iltchi- General Manager