Ralph Mazzeo

The staff showed a complete lack of professionalism and respect after the sale, it became clear they do not care about their consumers at all. any issues or concerns were met with excuses, fingerpointing a respect after the sale, it became clear they do not care about their consumers at all. any issues or concerns were met with excuses, fingerpointing and delays, buyer beware this dealership prioritizes profit over customer service. I would never recommend Pine Belt Cadillac to anyone. Not to mention I never authorized for my car repairs to be done because they wanted me to sign a disclosure if anything moving forward were to happen they washed there hands of it Including EVgo, the lease I had came with 24 months of free charging at EVgo and melted my portal. Now 3 months later no car, no resolution. Just car payments for a car that I do not want anymore because its unsafe to drive, I have 3 children and wouldn't put them in this car. I am a Type 1 diabetic with a lot of doctor appointments a week and WITH NO AUTHORIZATION drove 100 miles to take my Loaner car back from my property, WITH OUT ANY CALL TEXT EMAIL nothing More

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From the sales staff to service department, Pine Belt always ensures the customer is the number one priority. always ensures the customer is the number one priority. More

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August 25, 2023 I recently purchased my Cadillac Lyriq. I wanted to wait until all transactions were completed in order to respond to this survey. I finally received the requested license plate today. I I wanted to wait until all transactions were completed in order to respond to this survey. I finally received the requested license plate today. It was my second attempt to obtain the plates that I asked for, over a month ago. The car is registered in my husband’s name after I explicitly and repeatedly stated it was that it was to be placed in my name as per the two previous Cadillac’s that I have purchased. I’m not going to go to Motor Vehicle and re-register as suggested. Why should I correct the errors of other? There were other issues also. I never received updates as to car delivery date. My sales person was no longer employed by Cadillac and I was never informed. Unanswered messages. It was not an experience that I am willing to repeat. That being said…I do love my car and thank Cadillac for making my daily driving experience an exceptional one. The Lyriq was worth the wait! More

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Great visit. Pleasant, non confrontational. Seemed like they really care. Salesman and manager. I would definitely recommend people to Pine Belt Cadillac. Service has a great staff too. they really care. Salesman and manager. I would definitely recommend people to Pine Belt Cadillac. Service has a great staff too. More

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Amazing experience I walked to pine belt cadillac looking for the new XT5 cadillac I wasn’t planning to buy anything , two hours later I drove my 2018 XT5 Home my sale I walked to pine belt cadillac looking for the new XT5 cadillac I wasn’t planning to buy anything , two hours later I drove my 2018 XT5 Home my sales person Ralph Mazzeo was amazing very friendly and very knowledgeable , the finance manager Jim was great as well , I would definitely recommend pine belt cadillac to all my friends and family , amazing delarship ,thanks to pine belt cadillac for making my buying car experience easier than ever !! More

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Nice people. Nice car. Even though we had to travel some extra miles, we are so pleased we bought our car at your dealership. Everyone was extremely helpful. Ralph went out Even though we had to travel some extra miles, we are so pleased we bought our car at your dealership. Everyone was extremely helpful. Ralph went out of his way to explain each feature of the CT six. He is an outstanding salesman with a lot of patience .Everyone including Mark, Maria, Michael, and the detail manager went above and beyond. I'll be sure to tell all my friends about our experience. More

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Perfect buying experience! My wife and I own a local restaurant and wanted a quick seem less experience and that's exactly what we got. Ralph Mazzeo was fantastic and very thor My wife and I own a local restaurant and wanted a quick seem less experience and that's exactly what we got. Ralph Mazzeo was fantastic and very thorough during the entire process. Also Marc Stanko was great as well, kept us updated about new deals and made the experience perfect. I don't remember the name who help my wife in the finance office but her quote was "wow that was easy". So yes my wife and I would recommend Pine Belt Cadillac to everyone. Also have to give xxxxxxto Don over in service who recommended Pine Belt to us More

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Superior Customer Service Their is a second chance when it comes to this dealership. I came here expecting to be rejected like the other dealerships because of my credit situa Their is a second chance when it comes to this dealership. I came here expecting to be rejected like the other dealerships because of my credit situation, but not with these guys. Eddie Castello (sales manager), and Ralph Kistner (salesman), these two gentlemen went out their way to make sure I didn't leave that car lot without a reliable, affordable, low payments, stylish up to date car REGARDLESS of my CREDIT! I can't stop thanking these guys enough! I would recommend this dealership any day anytime to everyone because regardless of your credit these guys will not stop until they work it out and get you into the car of your dreams! You will be happy that you went to them trust me! Patricia F. More

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Excellent customer service My son and I leased two Cadillacs from Pine Belt and the customer care and professionalism we received surpasses any other experience we ever had at a My son and I leased two Cadillacs from Pine Belt and the customer care and professionalism we received surpasses any other experience we ever had at another dealership. Marc Stango is not only knowledgeable, but his level of professionalism and customer service skills are of the highest standards. Kudos to Marc Stango and to his team of professionals, Marc Novellno - Business Manager, Ralph Mazzeo - Sales & Leasing Professional, and Anthony Zaino, Jr. - Sales Consultant, for making our experience a most pleasant one. More

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Great Expierence My husband and I have always bought or leased very expensive cars. But never have we ever had the service that Pine Belt Cadillac of TR. Best experien My husband and I have always bought or leased very expensive cars. But never have we ever had the service that Pine Belt Cadillac of TR. Best experience ever . I would highly recommend dealing with them. Totally made us feel special Colleen and Jeff Silver More

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