Ralph Clough

McFarland Nissan responded

We're so glad to know you had a great experience at AutoFair Nissan of Stratham and that you're loving your new Nissan! Thanks for the positive feedback.

McFarland Nissan responded

Joe, thank you for your feedback regarding your recent experience at our dealership. We understand your frustration and disappointment with the situation, and we sincerely apologize for any inconvenience caused. Upon reviewing the circumstances, we would like to clarify the sequence of events. When you called to confirm the availability of the vehicle, it was indeed still available. However, just a few minutes before you arrived, another customer had already come into our dealership to see and test drive the vehicle. We want to assure you that we have no control over when customers walk in to buy a vehicle. At the time of your arrival, the customer who had test driven the vehicle had not yet made a decision to purchase it. We would have attempted to contact you if they had made that decision before you arrived. However, it is important to note that even if we had contacted you, the call would have come within a few minutes of your arrival here. When you arrived, we immediately informed you of the situation and explained that the customer who had just returned from the test drive had the option to purchase the vehicle since they were already at the dealership. We also informed you that if they chose not to purchase it, the vehicle would have been available for you to purchase. Unfortunately, shortly after you arrived, the customer made the decision to buy the vehicle. We sincerely apologize for any miscommunication that may have arisen due to the rapid turn of events. We understand that your time and effort in visiting our dealership are valuable, and we apologize for any inconvenience caused. In an effort to make amends, we are committed to assisting you in finding another vehicle that meets your requirements. Our team will go above and beyond to locate a suitable alternative for you. Please feel free to reach out to our sales team directly, and we will make every effort to ensure a satisfactory resolution. Once again, we apologize for any inconvenience caused and appreciate your understanding.

McFarland Nissan responded

We're so glad we could be of assistance! Thank you for the excellent review and for taking your automotive needs to AutoFair Nissan of Stratham - we appreciate your business and support.

McFarland Nissan responded

We're happy to have delivered an excellent experience here at AutoFair Nissan of Stratham!

McFarland Nissan responded

We're glad we could make your purchasing experience pleasant, quick, and seamless! Thank you for your business and review, and enjoy your new vehicle! - the AutoFair Nissan of Stratham team

McFarland Nissan responded

Kathleen - We really appreciate your patience throughout this process and are glad to hear that you had a positive experience working with our team. Thank you for the great feedback about Joe and Neal! We hope that you're enjoying your car and we would love to see you again at AutoFair Nissan of Stratham.