Rafael Mendoza
Rafael Mendoza at Ford of Kendall
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Rafael Mendoza

SERVICE ADVISOR

Ford of Kendall

15551 S Dixie Hwy
Miami, FL 33157

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4.8
82 Reviews
4.8

82 Reviews

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82 Reviews of Rafael Mendoza

November 01, 2024

Dealership Rating
Employee Rating

I have been bringing my 2008 mustang GT to Kendall Ford for over a decade for maintenance and repairs. Raphael Mendoza has always been my service manager. I have never had less than exceptional service eve More

by Michael Hoadley
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frankie the mechanic

October 31, 2024

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Excellent service! Rafael Mendoza and rest of staff were so profesional and fast. I am very pleasant with results. More

by Jorge Palacio
Service Price Transparency
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Recommend Dealer
Yes
Nov 02, 2024

Ford of Kendall responded

Hi Jorge, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

October 27, 2024

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Never had a problem at that dealership , will keep having our trucks serviced there Carl H More

by WOLF1136
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Recommend Dealer
Yes
Nov 02, 2024

Ford of Kendall responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

October 26, 2024

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Raphael was super nice, helpful, and made sure my issue got fixed super quick. I would recommend Ford of Kendall. More

by Andreane
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Recommend Dealer
Yes
Nov 01, 2024

Ford of Kendall responded

Hi Andreane, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 25, 2024

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Una vez que dejaste el auto,,es imposible comunicarse para saber el status o presupuesto del mismo.. More

by FABIAN
Service Price Transparency
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Recommend Dealer
No
Oct 28, 2024

Ford of Kendall responded

Fabián, estamos muy decepcionados al enterarnos de esta situación que has descrito. Nos gustaría tener la oportunidad de hablar más con usted, así que llámenos al (305) 238-9211 lo antes posible para que podamos trabajar con usted para solucionar este problema. Esperamos saber de usted.

October 25, 2024

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Employee Rating

He was very helpful, also knowledgeable. When I got there my regular service writer was out to lunch and he stepped in to help me, keep up the good work!! More

by letyh
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Alexander Garrido , Terry in service , she’s the best

Oct 31, 2024

Ford of Kendall responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 24, 2024

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Employee Rating

Ralph Mendoza and the team at Ford of Kendall consistently take care of my service needs. Ralph definitely looks out for his customers. More

by rainworks
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 27, 2024

Ford of Kendall responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

October 24, 2024

Dealership Rating
Employee Rating

Outstanding costumer service. Very detail to resolve problems. Auto was ready when I was told. More

by PURPLERAINDND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Arencibia, Frank Granda

Oct 27, 2024

Ford of Kendall responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 23, 2024

Dealership Rating
Employee Rating

People are friendly and competent here. I have brought my truck in for service more than a few times and every time it was a good experience. Purchasing was easy enough too. More

by Howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 26, 2024

Ford of Kendall responded

Howard, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

October 22, 2024

Dealership Rating
Employee Rating

Very helpful. Rafael made the whole process smooth. There were no long wait times for the service. I would recommend to others. More

by mocana
Recommend Dealer
Yes
Oct 25, 2024

Ford of Kendall responded

Mocana, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

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