Rafael Mendoza
Rafael Mendoza at Ford of Kendall
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Rafael Mendoza

SERVICE ADVISOR

Ford of Kendall

15551 S Dixie Hwy
Miami, FL 33157

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4.8
93 Reviews
4.8

93 Reviews

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93 Reviews of Rafael Mendoza

November 19, 2024

Dealership Rating
Employee Rating

It was truly a process no one gave up the dealership kept me posted. It took a minute to diagnostic the problem with the truck but eventually the work was done the truck was taken home customer was okay happ More

by gerald183
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2024

Ford of Kendall responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

November 18, 2024

Dealership Rating
Employee Rating

I've been using this dealership for many years. My service provider is Rafael Mendoza. He is the best. Always gets me in fast and takes care of everything. On several occasions, he found things More

by DRICKER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 21, 2024

Ford of Kendall responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 16, 2024

Dealership Rating
Employee Rating

I DONT WANT A SALESPERSON CALLING ME TO SELL MY CAR>. MY CAR IS NOT FOR SALE AND I DONT WANT TO BUY A NEW VEHICLE More

by MBMIAMI46
Service Price Transparency
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Recommend Dealer
Yes

November 14, 2024

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Great Service Department! Ralph Mendoza in Service has taken care of me for almost 20 years. Just this past week, Ralph and Juan helped me with getting my Mustang serviced. I More

by mike
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Juan Jr Torres

Nov 18, 2024

Ford of Kendall responded

Hi Mike, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

November 13, 2024

Dealership Rating
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This is my dealership for years since I moved to Miami over 40 years ago. I have always own a Ford. Ralph Mendoza has always been helpful and courteous. More

by Maria W
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Nov 14, 2024

Ford of Kendall responded

Hi Maria, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please don't hesitate to reach out to us if there's anything more we can do!

November 13, 2024

Dealership Rating
Employee Rating

Rafael Mendoza the service advisor is amazing. I went for an oil change this past Saturday and it took two hours but my vehicle is running great. They did the full service that was needed. I re More

by Benjamin Lawrence
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 19, 2024

Ford of Kendall responded

Hello Benjamin, thank you for taking the time to leave us your response to our staff's outstanding customer service! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

November 12, 2024

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Employee Rating

Ralph is the best, took care of me like I was family, I recommend ford of Kendall, best dealer experience I’ve ever had More

by Machelperera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Ford of Kendall responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

November 11, 2024

Dealership Rating
Employee Rating

Ralph service rep is best ever I’ve been servicing cars 50+ years and he is THE BEST, bar none More

by Lawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2024

Ford of Kendall responded

Hi Lawrence, thank you for taking the time to leave us your response to our staff's outstanding customer service! Safe travels!

November 09, 2024

Dealership Rating
Employee Rating

Ralph has always gone the extra mile for his customers Imke it a point to look for him More

by Rhshutterly
Service Time
Recommend Dealer
Yes
Nov 12, 2024

Ford of Kendall responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

November 09, 2024

Dealership Rating
Employee Rating

As soon as I got there service advisor Rafael helped me and took my truck to service department for maintenance, and every when fast , excellent customer service. More

by FINDTONYQ2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amalia R Klein

Nov 12, 2024

Ford of Kendall responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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