Rafael Ibarra

Yadira Cedillo was an excellent communicator, with useful updates all the time our Outback was being serviced there. I never once had to wonder what was happening. As you know, when an insurance claim is par updates all the time our Outback was being serviced there. I never once had to wonder what was happening. As you know, when an insurance claim is part of a project, things can get a bit jumbled. But Yadi was "on it" every step of the way. This is now our favorite dealership. More

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They were very helpful and accommodating for being busy that day of my service and helped as fast as they could that day of my service and helped as fast as they could More

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RAPHAEL IBARRA WAS ATTENTIVE AND CARING. I appreciate his kindness and understanding. I would DEFINITELY recommend him I appreciate his kindness and understanding. I would DEFINITELY recommend him More

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Love this dealership. Service and associates were great. Long drive for me but is was worth it. Service and associates were great. Long drive for me but is was worth it. More

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Excellent customer service! They go out of their way to please their customers and I’m a happy customer. I have owned 4 Hondas in my lifetime but my Subaru is the winner! Th They go out of their way to please their customers and I’m a happy customer. I have owned 4 Hondas in my lifetime but my Subaru is the winner! The only problem I have is there are not enough loaner cars to use while my Subaru is being serviced. More

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I always receive excellent attention and service at Sierra Subaru. Alexander Ordonez assisted me at my last appointment, and he couldn’t have been more helpful, friendly, and accommodating. Everyone a Sierra Subaru. Alexander Ordonez assisted me at my last appointment, and he couldn’t have been more helpful, friendly, and accommodating. Everyone at this dealership are great! More

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The service representative was very personable and professional. Rafael Ibarra kept me informed on the progress and problems with my vehicle. professional. Rafael Ibarra kept me informed on the progress and problems with my vehicle. More

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I’m very satisfied with the service I get from Rafael Ibarra. Very courteous and accommodating. Ibarra. Very courteous and accommodating. More

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Rafael Ibarra reviewed the scheduled maintenance needs of my Forester and made sure all was done,finishing with a complimentary wash. The service was excellent. My only gripe with the dealership is that the my Forester and made sure all was done,finishing with a complimentary wash. The service was excellent. My only gripe with the dealership is that there are too many surveys after the visit! More

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On driving down from Fremont CA on a visit to support my mother following surgery, I discovered a significant oil leak and brought my 2010 Forester in for evaluation. Appointment was made on-line on Sunday mother following surgery, I discovered a significant oil leak and brought my 2010 Forester in for evaluation. Appointment was made on-line on Sunday and on Monday Rafael Ibarra was my service advisor. He was extremely efficient and communicated clearly on the process, getting me a loaner as it was likely to take > a day to complete. I received a timely video evaluation and Rafael made sure to keep me up to date on the needs and scheduled the work. Loaner was excellent and picking up my car afterwards was quick and efficient. Rafael went over the charges clearly and got me back on the road quickly. Great experience and Rafael clearly understands customer service at a high level. I would highly recommend Sierra Subaru of Monrovia and Rafael in particular to handle your repair needs. More

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