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Rachelle Pennington

Overview Reviews (313) Inventory (172)

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Rachelle Pennington

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.9

312 Reviews

Overview Reviews (313) Inventory (172)

Dealership Experience

4 yrs, 7 mos

Industry Experience

11 yrs

Languages Spoken

English

4.9

312 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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313 Reviews of Rachelle Pennington

March 17, 2026

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Employee Rating

I was on at 9am would text when done and I was satisfied no problem no problem More

by codyjewelers

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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March 16, 2026

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I have been going to the Mercedes Dealership for 12 years and have always received top quality service from all concerned and have always received top quality service from all concerned More

by jamiewrains

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessica Clayton, Haley McDonald, Jason Goodroe

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March 16, 2026

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Rachelle made my experience excellent she is awesome in customer service. Her attention to detail and ability to to describe the service requirements in an understandable way is refreshing. customer service. Her attention to detail and ability to to describe the service requirements in an understandable way is refreshing. More

by ALPHONSOsaved2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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March 13, 2026

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We are always impressed with the level of service we receive at Mercedes of Columbus. receive at Mercedes of Columbus. More

by 5230jdh

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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March 12, 2026

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Great service from the time I bought this vehicle to the A Service. Could not ask for more. A Service. Could not ask for more. More

by istruntz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Goodroe

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Mar 13, 2026 -

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our team was able to make your experience a great one from the purchase to the A Service. We appreciate you choosing us and look forward to the opportunity to help in the future!

March 09, 2026

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Employee Rating

Thank you Rachelle for always delivering excellent and professional services while assisting me at Mercedes Benz. professional services while assisting me at Mercedes Benz. More

by lovely

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Earnest Jenkins, Jason Goodroe

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Mar 13, 2026 -

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're thrilled to hear that Rachelle consistently delivers excellent and professional service while assisting you at Mercedes Benz. We appreciate your trust and look forward to continuing to serve you in the future!

March 07, 2026

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Employee Rating

Professional sales personnel and overall staff, auto selection processing were understanding. Yes, I would recommend your dealership. selection processing were understanding. Yes, I would recommend your dealership. More

by walterthompson608

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nadie Martin, Lizzy Spitzmiller, Evelyn Tolbert, Kennedy McDonald

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Mar 13, 2026 -

Mercedes-Benz of Columbus responded

Thank you for your kind words and recommendation! We're delighted to hear that our professional sales personnel and staff made your auto selection process smooth and understanding. We appreciate your trust and look forward to assisting you again in the future!

March 07, 2026

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Employee Rating

Took great care of my vehicle even after I decided not to wait for it at the last minute. wait for it at the last minute. More

by traveler4383

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 13, 2026 -

Mercedes-Benz of Columbus responded

Thank you for your feedback! We're glad to hear that our team took great care of your vehicle, even with the last-minute change in your plans. We strive to provide excellent service and appreciate your trust. We look forward to serving you again in the future!

March 06, 2026

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Employee Rating

VERY PROFESSIONAL. MET ALL of .my needs. Would not hesitate to call her again. Thanks. MET ALL of .my needs. Would not hesitate to call her again. Thanks. More

by EDNORRELL01

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessica Clayton

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Mar 13, 2026 -

Mercedes-Benz of Columbus responded

Thank you for your kind words! We're thrilled to hear that our team met all your needs professionally. We appreciate your trust and look forward to assisting you again in the future. Thanks for choosing us!

February 28, 2026

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Employee Rating

A very good experience with Mercedes Benz of Columbus. I like working with this team. I like working with this team. More

by MGA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Goodroe

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Mar 06, 2026 -

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our team was able to make your experience a great one. We appreciate you choosing us and look forward to the opportunity to help in the future!

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