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Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus

Rachelle Pennington

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
292 Reviews

Dealership Experience

4 yrs, 3 mos

Industry Experience

10 yrs, 8 mos

Languages Spoken

English English

4.9

292 Reviews

Write a Review

292 Reviews of Rachelle Pennington

November 25, 2025

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Employee Rating

Great service thank you, Great service thank you, Great service thank you, Great service thank you, More

by WARMSPIRIT01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Joyner, Haley McDonald

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November 07, 2025

Dealership Rating
Employee Rating

The service is the best. The wait area is very nice and quiet! Always a pleasure to visit this dealer! They value my time and get me in and out very fast! More

by stevekay22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2025

Mercedes-Benz of Columbus responded

"Thank you for your fantastic feedback! We're delighted to hear that you consider our service the best and appreciate our nice and quiet waiting area. We strive to value your time and ensure a fast and pleasant experience. It's always a pleasure to have you visit our dealership, and we look forward to serving you again soon!"

November 03, 2025

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Employee Rating

Always very professional and knowledgeable. Very friendly staff. This is my second purchase from this dealership. More

by patsileo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald

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Nov 07, 2025

Mercedes-Benz of Columbus responded

Very friendly staff. This is my second purchase from this dealership.

October 16, 2025

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Employee Rating

Rachelle is very knowledgeable and worked to inform me of needed repairs - as well as getting me familiar with a car that is new to me. More

by psumners
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 17, 2025

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear Rachelle was able to make your experience a great one by informing you of the needed repairs and helping you get familiar with your new car. We appreciate you choosing us and look forward to the opportunity to help in the future!

September 26, 2025

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Employee Rating

Rachelle was a delight to work with she made my experience effortless ! I had a SVC B done along with 2 new tires and windshield wipers! Dropped my car off first thing in the morning and it was rea More

by alavoie1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 03, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Rachelle made your service visit effortless and that you were pleased with the efficiency of the process. It's great to know that your SVC B, along with the new tires and windshield wipers, were completed to your satisfaction and ready by 3pm. We appreciate your trust in Mercedes-Benz of Columbus for your car needs. If there's anything else we can assist you with, please don't hesitate to reach out. Safe driving!

September 26, 2025

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Employee Rating

I cannot say enough good things about MB of Columbus. They picked up my vehicle exactly on time, left me with a new 2026 loaner vehicle, completed the scheduled work and returned my vehicle shiny and cle More

by suerachlin36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 03, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your exceptional experience with Mercedes-Benz of Columbus! We're delighted to hear that our team provided you with timely and convenient service, making the process seamless by picking up your vehicle and providing a new 2026 loaner. It's great to know that your vehicle was returned to you shiny and clean, and that our service has made a positive impact on your experience. We strive to make vehicle maintenance as hassle-free as possible, and we're glad to hear we achieved that for you. If you need any further assistance, please feel free to reach out. Safe travels!

September 26, 2025

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Employee Rating

The Service Department Was Really Good With Customer Service They Really Take Good Care Of Me & My Vehicle Keeping Me In The Loop On All Updates Service Manager Was Excellent On Helping Me As Well More

by zx12turbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe, Kailey Hood, Caitlyn Rusell

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Sep 26, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate your kind words and look forward to serving you again in the future!

September 11, 2025

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Excellent staff and service. They treat you well and get the job done on time. More

by fksyed79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Gilbert, Evelyn Tolbert, Haley McDonald, Kennedy McDonald, Kailey Hood

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Sep 12, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy!

August 29, 2025

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Employee Rating

Answered all my questions and vehicle was serviced in timely manner. Was able to get a loaner which was nice More

by ecrawford799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing, Jason Goodroe, Kailey Hood, Mike Barrington

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Aug 29, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that your vehicle was serviced in a timely manner and that you appreciated the convenience of the loaner vehicle. We strive to provide excellent service and are thrilled to know that we met your expectations. We look forward to serving you again in the future!

August 29, 2025

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Employee Rating

Outstanding customer service; the best I have experienced throughout my military travels across the country. I feel like family whenever I walk thru those doors. More

by Dwayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debi Lewis, Brittany Whatley, Malcolm Waller, Haley McDonald, M. Dominique Waller, Jason Goodroe

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Aug 29, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're grateful to have customers who are so thoughtful and kind. We appreciate you choosing us and look forward to the opportunity to help in the future!

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