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Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus
Refer Me

Rachelle Pennington

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.8
258 Reviews

Dealership Experience

3 yrs, 8 mos

Industry Experience

10 yrs, 1 mo

Languages Spoken

English English

4.8

258 Reviews

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258 Reviews of Rachelle Pennington

April 08, 2025

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Employee Rating

Rachelle and the service team are rockstars! The service was seamless and completed in a timely manner. More

by NBJ0
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Recommend Dealer
Yes
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April 08, 2025

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Professional and very pleased with the dealership. Very friendly and helpful and I would recommend this dealership for anyone interested in a Mercedes More

by DONNA40
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Recommend Dealer
Yes
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March 26, 2025

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Very thorough and helpful ! I appreciate Haleys patience while I went over questions on being a new Mercedes-Benz owner. More

by tillerylauraa
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald, Jason Goodroe

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Mar 28, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that Haley was able to assist you with patience and thoroughness as you navigated being a new Mercedes-Benz owner. We appreciate you choosing us and look forward to the opportunity to help in the future!

Mar 28, 2025

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're thrilled to hear that Brittany, Malcolm, and Debbie are all excellent at their jobs. We appreciate your feedback and look forward to serving you again in the future!

March 18, 2025

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Everything was fantastic. Car came back looking great after washing inside and out. Found probably and fixed it plus service. More

by BILLHUNT44
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Mar 20, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're thrilled to hear that everything was fantastic and that your car came back looking great after the service. Our team is dedicated to providing top-notch service, and we're glad we could address and fix the issue for you. We look forward to serving you again in the future!

February 28, 2025

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Great service from start to final sale. Every employee was helpful thru the whole process. More

by PWYNN
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Richard Joyner, Nadie Martin, Rick Gilbert, Debi Lewis, Brittany Whatley, Lauren Farthing, Haley McDonald, Raul Navarro

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Feb 28, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

February 26, 2025

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Employee Rating

Issue handled as quickly as possible. Very pleased with Rachelle’s communication and follow through. All service advisors here are knowledgeable and courteous. More

by ROBINCRAWFORD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald

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Feb 28, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're pleased to hear that Rachelle provided excellent communication and follow-through, and that our service advisors were knowledgeable and courteous. We strive to handle issues promptly and efficiently, and we're glad we could meet your expectations. We appreciate your business and look forward to serving you again!

February 25, 2025

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Employee Rating

The service was great, people were courteous, they explained everything to me and other things that can be added to the vehicle More

by Caddyman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Malcolm Waller

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Feb 28, 2025

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear that our team provided great service and took the time to explain everything, including additional options for your vehicle. We appreciate your business and look forward to the opportunity to serve you again in the future!

February 25, 2025

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They’re Always courteous and professional when handling our business and services for over 20 years. More

by DOWDEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing, Haley McDonald, Raul Navarro

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Feb 28, 2025

Mercedes-Benz of Columbus responded

Thank you for your loyalty and for sharing your experience with us! We're honored to have been serving you for over 20 years and are thrilled to hear that our team has consistently provided courteous and professional service. We appreciate your continued trust in us and look forward to many more years of serving you!

February 21, 2025

Dealership Rating
Employee Rating

Ms Rachelle is an excellent customer service person ! Don't let her go. Service in Columbus, far exceeds anybody expectations. Keep up the excellent work More

by q_metodio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haley McDonald

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February 13, 2025

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Employee Rating

Always a pleasant experience. Rachelle always takes great care of me. I'll be back. More

by BWORDJR
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing, Haley McDonald

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