Rachel Torres

Always taking my car to shop. Finally got rid of car and took a loss however a win as I was able to trade car in for 2024 car . Probably all of issues to deal with on this car. It Finally got rid of car and took a loss however a win as I was able to trade car in for 2024 car . Probably all of issues to deal with on this car. It’s a BMW by the way. More

by mmlr18 Verified Customer Verified Customer

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Taking care of the customer. Did not happen. Whole entire suspension system needing to be replaced in lat than 2 year Did not happen. Whole entire suspension system needing to be replaced in lat than 2 year More

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Thanks Michael, Rachel and Trinity for the great customer service!!! They always take great care of my Kia Optima service!!! They always take great care of my Kia Optima More

by Margarita Trujillo Verified Customer Verified Customer

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Rocky Mountain Auto Brokers has pushy dealers, and terrible customer service in their service center. Services and repairs are not completed in a timely manner, and overall our experience with Rocky M terrible customer service in their service center. Services and repairs are not completed in a timely manner, and overall our experience with Rocky Mountain Auto Brokers has been terrible. I regret purchasing the service portfolio package with them up front, now we're stuck with them for the next 5 years. More

by A.E. Verified Customer Verified Customer

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I have had a horrible experience since I bought my 2018 Chevy Silverado 1500 4x4 Custom on 8/8/24. While driving it home the check engine light came on which has happened for different issues to date. Been Chevy Silverado 1500 4x4 Custom on 8/8/24. While driving it home the check engine light came on which has happened for different issues to date. Been back in the shop approx 6 times. 02 sensor, told it was a bad part, had 2 catalytic converters replaced under a warranty extension that I discovered (only 700 miles left til it expired-I was not informed), Chevy dealer inspected and found vehicle was unsafe to drive due to missing bolts on wheel bearings, damaged front brakes and rotors, a coolant leak, etc) few repairs were done by Rocky Mountain and they are done with me. Although I bought an Extended Warranty and Maintenance Warranty for an additional $120 per month and truck still remains broken. Defective Active Grille Shutter to cost $350. Passenger window would not roll up so I replaced window regulator, battery voltage low, battery on last leg so I replaced, volts still low so I will be replacing the alternator, and the tires are insufficient for this winter so I will have to replace those as well ASAP. CONSUMER FRAUD CASE for sure. I gave them every opportunity to correct these issues in a very pleasant and patient manner, although they did not reciprocate that courtesy at all. I must say that my Salesman Mike R was absolutely wonderful, knowledgeable, honest, kind and caring More

by Michele Verified Customer Verified Customer

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Jeramy Piggs our salesman worked with us and we are satisfied with all the services we received so far satisfied with all the services we received so far More

by HARRYW.4535 Verified Customer Verified Customer

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Zach is very rude and arrogant. There is no communication between the sales floor and service (Mechanic) department. I found the mechanic Mike to be pleasant and experienced. Zach h There is no communication between the sales floor and service (Mechanic) department. I found the mechanic Mike to be pleasant and experienced. Zach had me drive over 100 miles back to the dealership Twice with out communicating to the service department that I was coming in for repairs. Mike squeezed me in and scheduled the second appointment. 1 star from me. More

by jay_2101 Verified Customer Verified Customer

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The best, good service and attention. I recommend them to everyone. Because they do good work, fast and disciplined. I recommend them to everyone. Because they do good work, fast and disciplined. More

by castrohelsy Verified Customer Verified Customer

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This company sucks. They buy parts from distributors and when the parts come the are defected so then making you bring your vehicle back for longer stays. Then they tell They buy parts from distributors and when the parts come the are defected so then making you bring your vehicle back for longer stays. Then they tell you that to honor the warranty, you have to bring the car back to them for the repairs in which they also charge you for your deductible!!!!!!! More

by DarwinMacklin Verified Customer Verified Customer

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Car needed new trans after only having it one month! The shop did not keep in communication with me about progress/process of repairs. They force some kind of cosmetic ins on to you and I still can figu The shop did not keep in communication with me about progress/process of repairs. They force some kind of cosmetic ins on to you and I still can figure out how to even use it. All after forking out over $17,000 cash total. Do not recommend. More

by hansert17 Verified Customer Verified Customer

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