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Rachel Smith
Rachel Smith at Grinwald Ford

Rachel Smith

Service Manager

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

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5.0
9 Reviews
5.0

9 Reviews

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9 Reviews of Rachel Smith

June 03, 2025

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Employee Rating

Mr. Schmidt knows what he’s talking about when you talk to him about cars. He’s always got an answer to my questions and if he can’t pull the knowledge off the top of his head. He’s always willing to look More

by Silver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Angel Oquendo, Nina Joeckel

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Jun 04, 2025

Grinwald Ford responded

Hi~ Thank you for taking the time to leave this wonderful review highlighting our Quick Lane Manager, Ralph Schmidt! We are thrilled you enjoy your experiences with Ralph. He is a wealth of knowledge and we are lucky to have him at Grinwald Ford! We appreciate your business! 😀

April 22, 2025

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Employee Rating

Their customer service at the quick lube location is second to none. Their sales staff is outstanding. More

by KENMATTHEWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Ralph Schmidt , Chelsea Grinwald

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Apr 23, 2025

Grinwald Ford responded

Hi Ken! Thank you for taking the time to leave a 5 star review highlighting our Quick Lane Team! We really appreciate your business and look forward to seeing you soon! 😀

April 20, 2025

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Employee Rating

Love the valet service! Detailing was excellent. Quality of service was wonderful. Vary convenient to work with. More

by mountain10
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Angel Oquendo, Nina Joeckel

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Apr 22, 2025

Grinwald Ford responded

Good Morning! Thank you so much for the great review, highlighting our Detail and Service Teams! And yes, we agree the pick up and delivery service is a great option for our customers...as well as a great timesaver! We appreciate your business and look forward to seeing you again. 😀

April 09, 2025

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Employee Rating

Staff friendly and funny. Ralph and gal goes above and beyond to make sure your questions are asked and that you get a great experience. More

by carla.bilgrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt

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Apr 10, 2025

Grinwald Ford responded

Hi Carla! Thank you for leaving us a 5 star review highlighting our Quick Lane! Our staff of professionals work to provide the best customer service to all our customers. 😀 We appreciate your business and look forward to seeing you soon!

March 29, 2025

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Employee Rating

Great customer service and communication , very polite and professional always a great experience working with the team members at Grinwald More

by ronmallacoccio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Oquendo, Nina Joeckel

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Mar 31, 2025

Grinwald Ford responded

Hi Ron! Thank you for taking the time to leave a review highlighting our Service Team. The Team works together to be sure they give the best customer service possible. We appreciate your business! 😀

February 03, 2025

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Employee Rating

Great family owned dealership. Excellent, friendly customer service all the way around! Good communication throughout the process. More

by tptrans1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nina Joeckel

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Feb 04, 2025

Grinwald Ford responded

Thank you for leaving us a 5 star review highlighting our service team. Hearing "excellent, friendly customer service" is the best we can hope for! Your recommendation means a lot to us. We appreciate your business and look forward to seeing you again!

January 30, 2025

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Employee Rating

Excellent Service, completed before promise time. All of the Grinwald staff is outstanding Great dealership More

by tapalm14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Angel Oquendo, Nina Joeckel

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Jan 31, 2025

Grinwald Ford responded

Hi ~ Thank you for your 5 star review! We really appreciate the kind words. Thanks again, and look forward to seeing you again soon! 😊

December 30, 2024

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Employee Rating

Very informative about this issue. Customer rental was great 👍. The duration of the repair was what was expected. More

by Prreich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Oquendo

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Jan 02, 2025

Grinwald Ford responded

Hi Rick! Thank you for your 5 star review highlighting our Service Team! Happy to hear that they provided you with detailed communication during this large repair, as well as accommodate your loaner needs. We appreciate your business!

September 27, 2024

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Employee Rating

Have worked with Kyle in sales and Angle in the Service Dept. Top notch service and communication all around! More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Ralph Schmidt, John Foltz, Angel Oquendo, Denise Buske, Nina Joeckel

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Oct 17, 2024

Grinwald Ford responded

Hi Tom! Thank you for taking the time to leave a review! Hearing that you had "Top Notch" service is the best thing we could hope for! We appreciate your business and look forward to serving you again!

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