Rachel Ozment

Norman Hyundai responded

Thank you for sharing your feedback. We sincerely regret to hear about your recent experience with our service department, and we appreciate the opportunity to address your concerns. At Norman Hyundai, we are committed to upholding the highest customer service standards, and we strive to treat every customer with the respect and professionalism they deserve. We are incredibly proud of our adherence to the Golden Rule: treating others with the utmost respect. However, we have a responsibility to our employees and our business, and we cannot overlook behaviors that disrupt our work environment. Your attempt to secure a loaner vehicle for three weeks was not in line with our policies and could not be accommodated. While we aim to accommodate all reasonable requests, it is essential for all parties involved to engage respectfully and adhere to our policies. Attempts to manipulate our system or treat our staff unprofessionally do not align with the standards we uphold at Norman Hyundai. We genuinely appreciate your feedback and if you would like to participate in constructive conversation, please contact our management team directly at 405-801-3590. If not, please refrain from making false allegations online out of emotional discourse. We thank you and wish you the best with your future Hyundai services.

Norman Hyundai responded

We understand your frustration and appreciate you contacting us about this situation, as this information helps our team at Norman Hyundai improve. We regret to hear that your recent purchase has new concerns. Our Norman Hyundai team never waives from its customer satisfaction goal and provides you with complete disclosures associated with purchasing the AS-IS "back lot beauty." Our Hyundai Dealership in Norman delivers a transparent process for selling all pre-owned automobiles that are 7- years & older and have over 100,000 odometer readings. AS-IS means this vehicle does not have a warranty from the dealership or manufacturer. You are responsible for ALL repairs needed after you take delivery. The car was inspected for safety. You were informed to buy this vehicle only if you were willing to pay for all the required repairs. This vehicle is only available at this price point because you accepted it in its current condition and did not expect the dealer to pay for the needed repairs. Norman Hyundai sells certified vehicles that come with a warranty. If you want one of those vehicles, do not buy a back lot beauty. We hope this extra information you agreed to at the time of purchase helps you! We genuinely apologize we could not meet your expectations and expect to earn you a 5-star mark in the future. We are grateful Rachel earned your 5-star mark; we will pass the kind remarks to her! Thank you for your business! Servicing You, and Nothing Else! Your Team at Norman Hyundai

Norman Hyundai responded

We're thrilled to hear that your experience with Norman Hyundai stands out among your numerous car purchases! Thank you for sharing your positive feedback. Our team is happy to see you driving a new Hyundai! We hope you love it as much as we do! Our team is dedicated to providing exceptional service and making the car-buying process smooth and enjoyable. We appreciate your trust in us and look forward to serving you for many more years. Thank you for being apart of the all-new Norman Hyundai! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

We share your excitement and are thrilled to witness you behind the wheel of your brand-new Hyundai! The entire team at Norman Hyundai extends its heartfelt gratitude for selecting us as your locally owned and operated Hyundai dealer in Norman, Oklahoma. Your positive feedback is highly appreciated, and Ashley, your sales team member, will be overjoyed to read your kind words. It brings us immense joy to know that your experience at the all-new Norman Hyundai was outstanding. Our team facilitated a remarkable trade-in and purchase process, enhancing your car-buying journey. Trusting us with your new car acquisition is an honor, and we are dedicated to exceeding your expectations. The Norman Hyundai team takes great pride in consistently going the extra mile for our valued customers, and your recognition of our efforts means a lot. We understand that making a substantial investment should be accompanied by confidence and comfort, and our staff's primary objective is to deliver unparalleled service. Your patronage is immensely valued, and we eagerly await the opportunity to serve you again. Please don't hesitate to contact us for any of your automotive needs. Dedicated to serving you exclusively, Servicing You and Nothing Else! The Norman Hyundai Team