Rachel Kupke

This is our 2nd purchase from Rachel Kupke. She knows her product and exactly how to get you the best deal! Rachel made the whole process very quick and easy. She knows her product and exactly how to get you the best deal! Rachel made the whole process very quick and easy. More

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I JUST stopped in to see the new Bronco Sport color- Azure Blue as my daughter just started the quest of looking for vehicles. Our sales person Rachel, pointed me to where to find it. She asked all the Azure Blue as my daughter just started the quest of looking for vehicles. Our sales person Rachel, pointed me to where to find it. She asked all the “sales” questions how she could help…. I replied just looking. She stayed persistent, but not overbearing. Rachel said she wanted to earn our business and she sure did - even after telling her not to “spin her wheels” as we already found the the vehicle at the price point my daughter was happy with. Definitely recommend Rachel for sales! Have gone to this dealership for 20 years for service and parts. Top notch there too! More

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I had a great experience. They got the best deal I could get. And I couldn't of asked for better people to help. They got the best deal I could get. And I couldn't of asked for better people to help. More

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Rachel was really great, she was helping me in all the way, she was transparent with multiple Options, definitely will visit again for future car to this dealership way, she was transparent with multiple Options, definitely will visit again for future car to this dealership More

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I had a excellent experience at Serra Ford of Rochester Hills ,Rachel Kupke was professional and accommodating. I will definitely consider Serra Ford of Rochester Hills in future, if and when I need a ne Hills ,Rachel Kupke was professional and accommodating. I will definitely consider Serra Ford of Rochester Hills in future, if and when I need a new vehicle, thank you. More

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I’m one of those people that research for like 6 months before I make a decision, especially when speeding 100k. After researching online I made a trip to my local dealer Serra Ford in Rochester Hills, MI. before I make a decision, especially when speeding 100k. After researching online I made a trip to my local dealer Serra Ford in Rochester Hills, MI. I had the pleasure of speaking with Rachel Kupke sales advisor. I had a multiple question about different features of the 2024 F350 Diesel. Especially the new HO motor. If she didn’t know the answer she would run back and talk to her diesel technicians and bring back the answers. I had them build 3 different trim packages out to compare specs and prices, this was even before the order banks opened. I never felt rushed or pressured to even buy. Once to order banks opened I went in to the dealership again place my order and they didn’t even require a deposit. About a week later I want to change an option on the order and it was no issue. The tank was full of fuel and Def fluid was full. Took delivery last week with issue. The tank was full of fuel and Def fluid was full, the dealership even matched a ESP price form another dealer online. I would recommend this dealer and sales advisor if your looking for a new vehicle. More

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I was having difficulties with online payment setup due to another employee's paperwork mistake, but with Rachel's active help, I was able to solve the setup problem. She did not overlook the difficulties to another employee's paperwork mistake, but with Rachel's active help, I was able to solve the setup problem. She did not overlook the difficulties of the customer and helped me to the end. More

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Huge thank you to Serra Ford and Rachel Kupke for helping my wife and I get into our 2020 EcoSport! Definitely coming back here for our next Ford! my wife and I get into our 2020 EcoSport! Definitely coming back here for our next Ford! More

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