Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Rachel Engel
Rachel Engel at Russ Darrow Direct
Refer Me

Rachel Engel

Service Manager

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

Contact Me
4.5
15 Reviews

Dealership Experience

3 yrs, 9 mos

4.5

15 Reviews

Write a Review

15 Reviews of Rachel Engel

April 13, 2025

Dealership Rating
Employee Rating

Primarily use dealer for oil change and light service requests. Usually able to come in for an oil change on Saturday without an appt and be done in an hour or less. More

by Rudolph.fuss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cecilia Martinez

Report | Print
Apr 13, 2025

Russ Darrow Direct responded

Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com

April 09, 2025

Dealership Rating
Employee Rating

They are always ready to answer yout questions there service is excellent and are awesome More

by SELLENBECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyson Fancher, Brian Inman, Isaiah Maki, Cecilia Martinez

Report | Print
Apr 10, 2025

Russ Darrow Direct responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com

April 08, 2025

Dealership Rating
Employee Rating

Everyone was very helpful and answered all my questions … including the people in sales, financing, and service. Good experience overall. More

by DENISEMURIE52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pao Yang, Austin Macy, Cecilia Martinez

Report | Print
Apr 09, 2025

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

April 05, 2025

Dealership Rating
Employee Rating

Very good experience at Russ Darrow! I was explained everything as it should be. Found the perfect vehicle for my family thanks to Austin for being my sales person. 😊 Everything went ni More

by JOANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pao Yang, Austin Macy, Cecilia Martinez

Report | Print
Apr 05, 2025

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

March 23, 2025

Dealership Rating
Employee Rating

I received excellent care in the purchase of my vehicle to any maintenance I required More

by SMANKOVECKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki

Report | Print
Mar 25, 2025

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

March 17, 2025

Dealership Rating
Employee Rating

The did a great job. Even told me there some other things that needed to be done. What nice people please to go there. More

by INNLOVEJSL4LIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki, Cecilia Martinez

Report | Print
Mar 18, 2025

Russ Darrow Direct responded

Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad Rachel, Isaiah, and Cecilia were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com

March 11, 2025

Dealership Rating
Employee Rating

I didn’t get a video this time of them checking everything out on my car . More

by laura.schuh555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print

March 11, 2025

Dealership Rating
Employee Rating

It's fine for having bare minimum things done. But dont expect them to rotate your tires after they are barely worn down. But they also won't tell you there's steal belts showing on your other one More

by TIFFANYMARIE1101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hawley, Isaiah Maki

Report | Print
Mar 11, 2025

Russ Darrow Direct responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Tiffany, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Mike Meacham mike.meacham@russdarrow.com

March 11, 2025

Dealership Rating
Employee Rating

They do the job. They’re nice and it gets done. It was easy to get an appointment. More

by amber8698
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki, Cecilia Martinez

Report | Print
Mar 12, 2025

Russ Darrow Direct responded

Thank you, Amber, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

March 10, 2025

Dealership Rating
Employee Rating

They were great when I had questions about my new car and let me bring it in and asked them. More

by SABAMA1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dalton Jarvey , Samantha Burrell

Report | Print
Mar 11, 2025

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

1
2

Dealership Inventory (82 Vehicles)

used 2016 Chevrolet Silverado 1500 car, priced at $21,795
2016 Chevrolet Silverado 1500
used
Siren Red Tintcoat exterior
Automatic
Four-wheel Drive
$21,795
View Details
used 2023 Chevrolet Camaro car, priced at $29,331
2023 Chevrolet Camaro
used
Black exterior
Automatic
Rear-wheel Drive
$29,331
View Details
used 2021 Jeep Cherokee car, priced at $21,624
2021 Jeep Cherokee
used
Granite Crystal Metallic Clearcoat exterior
Automatic
Four-wheel Drive
$21,624
View Details
used 2023 Dodge Durango car, priced at $29,518
2023 Dodge Durango
used
White Knuckle Clearcoat exterior
Automatic
All-wheel Drive
$29,518
View Details
used 2022 GMC Terrain car, priced at $22,999
2022 GMC Terrain
used
Ebony Twilight Metallic exterior
Automatic
All-wheel Drive
$22,999
View Details
used 2022 GMC Terrain car, priced at $27,225
2022 GMC Terrain
used
Ebony Twilight Metallic exterior
Automatic
All-wheel Drive
$27,225
View Details
View All Inventory