Rachel Downing

The Process was easy and my Salesman Andrew delivered my truck to me 2 hours away from the dealership. truck to me 2 hours away from the dealership. More

by cmcfarland1 Verified Customer Verified Customer

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Took car right in, nice waiting room with coffee. service was very fast and kind. service was very fast and kind. More

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Exceptional Service and great staff. From the buying process to finance to service. I will always be a customer here. From the buying process to finance to service. I will always be a customer here. More

by garrett.k.petty Verified Customer Verified Customer

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Friendly staff. However getting service set up seems to take a rather long time. I am still waiting for glass repair service to be scheduled. However getting service set up seems to take a rather long time. I am still waiting for glass repair service to be scheduled. More

by blythe76043 Verified Customer Verified Customer

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Jared and the rest of the Clay Cooley team provided us the best experience we have ever had buying a vehicle. the best experience we have ever had buying a vehicle. More

by stubbies1832 Verified Customer Verified Customer

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One of the smoothest transitions I’ve had - worked over the phone the came in and was out in 2 hours the phone the came in and was out in 2 hours More

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I had an appointment and was met when I arrived and went straight to the vehicle I wanted to see. We went to the test drive as my vehicle was appraised and everything went extremely easy. straight to the vehicle I wanted to see. We went to the test drive as my vehicle was appraised and everything went extremely easy. More

by quint2axman Verified Customer Verified Customer

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The staff at Cooley was so responsive and so pleasant to deal with. As an out of state buyer, and first timer at that, they walked us through the process and were beyond cooperative. deal with. As an out of state buyer, and first timer at that, they walked us through the process and were beyond cooperative. More

by RJMCLEOD6 Verified Customer Verified Customer

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I began my vehicle search on Cars. com and submitted a request to Clay Cooley Ford. Rachel Downing responded promptly to my initial inquiry and arranged an appointment with Theresa Lovo com and submitted a request to Clay Cooley Ford. Rachel Downing responded promptly to my initial inquiry and arranged an appointment with Theresa Lovo. Theresa met me on time showed me the vehicle and gave me a test drive. Theresa was very pleasant and personable. I did not finance, and I had no trade in so I assumed the transaction would be pretty quick once I decided on a Ford. But I was disillusioned with the first price that was presented. The Clay Cooley Website says, "The price that you see online is the price you pay for your new or used vehicle." The price at which we started negotiating was about $3K over the internet price advertised. I still think I got a good price. But Theresa, Rachel and I had to do some negotiating that would have not been necessary if the advertised price had been honored. More

by Phil Grubenhoff Verified Customer Verified Customer

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