Rachel DaSilva

The Kelly Volkswagen service department is both dishonest and lacks any sense of customer service. It starts with their service web site, which doesn’t provide important information that you need at the tim and lacks any sense of customer service. It starts with their service web site, which doesn’t provide important information that you need at the time of service, and goes straight through the service department personnel who are rude, and dishonest, about what they never told us about our service appointment. Their attempts to justify their behavior boxed themselves in between blaming Volkswagen and not knowing the process to set up an appointment on their own web site. After having purchased two cars at Kelly, we certainly won’t be buying a third From them. We’ll find a dealership with much better customer service. More

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And here is why you should never go to Kelly Volkswagen: I got a call from the service manager. He said who he was and asked angrily if I was the one who left a negative review for Kelly. I asked him if t I got a call from the service manager. He said who he was and asked angrily if I was the one who left a negative review for Kelly. I asked him if the first question he should actually be asking me was how my experience was with his service department. He then said he listened in on my call but them proved he could not have because he did not acknowledge what I had been asking about and the issues I was raising. He also said the web site was incapable of handling requests for recalls, but the web site does not let the customer know what. He also lied about what the form letter from Volkswagen said. After explaining why all of this matters to the customer, he angrily told me that I was never welcome to take my car to Kelly ever again—because I pointed out why things matter to the customer and because of my negative review. So, instead of trying to help sort this out, and appreciating the feedback about how to help other customers, he told me to never visit a Kelly dealership again. Great customer service! More

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After buying four Volkswagens from Kelly and having service performed on all of them I can confirm this dealer has changed my perception of car buying and dealer service. Nothing but a great experienc service performed on all of them I can confirm this dealer has changed my perception of car buying and dealer service. Nothing but a great experience all around. More

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Great fast service today. Oil change, rotating tires and check engine issue less than an hour. Oil change, rotating tires and check engine issue less than an hour. More

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Excellant customer service and discounts if asked veterans appreciation beautiful people ladies cleanliness and great bathrooms veterans appreciation beautiful people ladies cleanliness and great bathrooms More

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Professional, thorough, and friendly. I’ve bought 4 VW cars from Kelly and they have all been serviced there as well. I will likely buy my next car from Kelly. I’ve bought 4 VW cars from Kelly and they have all been serviced there as well. I will likely buy my next car from Kelly. More

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Brought my car in service - always happy with services and support! Scheduling is easy and there is a comfortable area for waiting. and support! Scheduling is easy and there is a comfortable area for waiting. More

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Always great service every time I come in to get my cars checked out. I have a 2018 VW Tiguan and a 2021 VW Arteon. Many thanks to the service department at Kelly VW! checked out. I have a 2018 VW Tiguan and a 2021 VW Arteon. Many thanks to the service department at Kelly VW! More

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Dropped my car off early with Rachel for service. The car was done the same day which was a pleasant surprise. The car was done the same day which was a pleasant surprise. More

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Mechanics are horrible. Charged me 1300 for a new fuel pump in a Tiguan with a destroyed engine. Basic diagnostic skills would have shown the issue. I asked if they could ta Charged me 1300 for a new fuel pump in a Tiguan with a destroyed engine. Basic diagnostic skills would have shown the issue. I asked if they could take the pump out since the car was totaled and I would pay for labor. They told me no. Also the service manager is condescending and sexist. DON'T HAVE YOUR CAR REPAIRED HERE. GO TO A LOCAL MECHANIC!! More

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