Rachel D'Asaro

I purchased a BMW E91 from BMW of West Chester with a dealer warranty, clean CarFax, and multiple dealer inspection reports—all claiming it was a reliable, well-maintained vehicle. I also worked there as dealer warranty, clean CarFax, and multiple dealer inspection reports—all claiming it was a reliable, well-maintained vehicle. I also worked there as a BMW Genius, so I trusted the process. Only after taking it home did it show serious drivability issues—vibrations during acceleration and a check engine light. The service department dismissed it, said “nothing’s wrong with the transmission,” and quoted me for an unrelated oxygen sensor. They changed the transfer case fluid and told me to drive it for 1,000 more miles. The issues continued, and after the warranty expired, I was suddenly told the car had “failing catalytic converters”, a “faulty torque converter”, and a “failing transmission”. When I asked for help earlier (while it was still under warranty), one manager said, “And you want me to pay for it?” I followed all maintenance protocols, asked all the right questions, and trusted the brand. Yet I was misled and left with a car I couldn’t use in the end. I wouldn’t recommend buying or servicing at this dealership. More

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Fantastic experience! !! Wilmer/Justice and Nick were all Phenomenal! Highly recommend their services and the Ottos Experience !! Wilmer/Justice and Nick were all Phenomenal! Highly recommend their services and the Ottos Experience More

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Scott listened to our needs and preferences and did not try to sell us a more expensive vehicle. He was knowledgeable in automotive technology and able to answer all of our questions. I highly recommend Sc try to sell us a more expensive vehicle. He was knowledgeable in automotive technology and able to answer all of our questions. I highly recommend Scott Gately and the staff at West Chester BMW to those who are thinking of buying a quality automobile. More

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Excellent service department. Always professional, courteous, not taking advantage of me, good service every time for about 20 years now. Always professional, courteous, not taking advantage of me, good service every time for about 20 years now. More

by TINAMARIE247 Verified Customer Verified Customer

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I am a current BMW customer, and my vehicle was totalled in an accident. I looked at BMW Ft Washington, Devon, Main Line and competitiors like Infiniti, Lexus, and Genesis. The service i received from Scott in an accident. I looked at BMW Ft Washington, Devon, Main Line and competitiors like Infiniti, Lexus, and Genesis. The service i received from Scott was amazing. I called into the sales department and was lucky enough to speak to Scott. He quickly responded to my inquiries about a CPO X1 and followed up with a text & email with his contact information. An appointment to test drive the vehicle was setup promptly and when my husband found a competitor with a competitive price, Scott was able to adapt and win us as customers. We got to the BMW West Chester office, the car was warmed up and ready to be driven. When we choose the final vehichle it had been prepared for immediate sale. Scott exemplified a level of customer service we have NEVER received before. We have been clients of Mercedes, BMW, Volvo and Lexus and Scott is personable and friendly. We will recommend him and BMW West Chester to our colleagues, friends and family. The showroom, finance director and tech support also added to our positive experience. I am having fun driving my Utah Orange Metallic X1! More

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John was patient and very helpful in narrowing down my choices. I felt welcomed from the minute I walked into the dealership. I didn’t feel any pressure to buy. choices. I felt welcomed from the minute I walked into the dealership. I didn’t feel any pressure to buy. More

by teresa.fantacone Verified Customer Verified Customer

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We were warmly greeted when we walked into the West Chester BMW showroom without an appointment, and were quickly introduced to Scott Gately, our sales associate. He talked to both my husband and me fo Chester BMW showroom without an appointment, and were quickly introduced to Scott Gately, our sales associate. He talked to both my husband and me for several minutes to determine what we wanted in a car, and did not waste time trying to talk us into something we did not want. He showed us one car,we test drove it, and bought it! Nick,the money guy, and Rachel, the Genius, were very helpful and knowledgeable. Every person we met in the agency treated us with kindness and respect, and knew their jobs well. We were aware of BMW automotive excellence; I believe people like Scott, Nick, and Rachel are an essential component of that excellence. More

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Dan was super awesome to work with. He understood my concerns and made sure my very first car purchase which was a BMW E90 2011 a smooth experience. Will love to buy my second car from He understood my concerns and made sure my very first car purchase which was a BMW E90 2011 a smooth experience. Will love to buy my second car from Dan. More

by plexusprashgaming Verified Customer Verified Customer

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My Z4 M40i is the 3rd BMW my wife and I have purchased from this dealership. Ian Martin has made each experience a pleasant one. He epitomizes the meaning of excellence in customer service. He was such a from this dealership. Ian Martin has made each experience a pleasant one. He epitomizes the meaning of excellence in customer service. He was such a pleasure to work with that I will definitely go back to him and recommend him to my family and friends. Nick Capparelli was also an absolute pleasure to work with. Both Ian and Nick made my experience a good one. Thanks Ian and Nick see you guys on the next one. More

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Helped me through the process of getting a new mini for my graduating daughter, when none were available. my graduating daughter, when none were available. More

by CHRISRENZI123 Verified Customer Verified Customer

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