Rachel Carnahan
Rachel Carnahan at Guess Ford GMC

Rachel Carnahan

Service Advisor

Guess Ford GMC

457 Steubenville Rd SE
Carrollton, OH 44615

4.7
21 Reviews
4.7

21 Reviews

Write a Review

Dealership Experience

2 yrs, 2 mos

Industry Experience

2 yrs, 2 mos

Languages Spoken

English English

21 Reviews of Rachel Carnahan

February 13, 2025

Dealership Rating
Employee Rating

They did good work but prices are crazy and they will try to upcharge. They told me I need new brakes and rotors but they will last me at least another 2 or 3 oil changes. More

by emmakiko06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2025

Guess Ford GMC responded

Thank you for your feedback! We appreciate your business and are glad you were happy with our work. Our team always strives to provide top-quality service and honest recommendations based on safety and performance. We understand that pricing is an important factor, and we’re happy to discuss any concerns with you. If you’d like to go over your brake assessment in more detail, please don’t hesitate to reach out—we want to ensure you feel confident in any service decisions. Thanks again for your input!

February 02, 2025

Dealership Rating
Employee Rating

Great people to work with, good service at the shop,I have nothing bad to say about the whole staff at guess motors. 2 👍🏻 up. More

by razer2959
Recommend Dealer
Yes
Feb 03, 2025

Guess Ford GMC responded

Thank you so much! We appreciate you!

January 29, 2025

Dealership Rating
Employee Rating

My wife and I needed a new to us car at the start of the year. Dennis and everyone at Guess motors is very friendly and a pleasure to work with. They had a nice selection of options in our price range. More

by thomas.bole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 03, 2025

Guess Ford GMC responded

Thank you for your business and for your kind review! We appreciate it!

January 20, 2025

Dealership Rating
Employee Rating

Guess service department is always professional and very helpful! Their team is knowledgeable and great customer service. More

by jimmysbbq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2025

Guess Ford GMC responded

Thank you so much for your continued business!

December 14, 2024

Dealership Rating
Employee Rating

Place is great, will absolutely do anything to help you. See Dennis Schurr!! Thank you. More

by hornet232008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 17, 2024

Guess Ford GMC responded

Thank you so much for you r kind review and for your business! We appreciate it!

November 11, 2024

Dealership Rating
Employee Rating

Service was quick and occurred at the appointment time. Front desk advisors are very friendly. More

by gmcm1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessy Lash, Ronnie Vesco

Nov 13, 2024

Guess Ford GMC responded

Thank you so much for using our service department. We appreciate your business.

October 26, 2024

Dealership Rating
Employee Rating

Best service and sales departments we won’t buy anywhere else and encourage others to buy from them More

by Millela@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Guess Ford GMC responded

Thank you so much for the kind review! We appreciate your business and the referrals!

October 16, 2024

Dealership Rating
Employee Rating

Service was fast and cordial. I had a problem needing a car. They did the recall and the service very quickly so I was able to wait. Everybody was helpful and seemed happy. More

by JimBob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024

Guess Ford GMC responded

We are happy you were able to get in and out quickly. We appreciate you stopping by!

October 03, 2024

Dealership Rating
Employee Rating

Professional and punctual; willingness to support and meet the needs of their customers without hesitation More

by Tmanmoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessy Lash, Ronnie Vesco

Oct 04, 2024

Guess Ford GMC responded

We are so thankful for your kind review and your business! Thanks again!

September 29, 2024

Dealership Rating
Employee Rating

Being able to schedule a service time of 4:00PM was a big help to us with our current schedule. More

by dmartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessy Lash, Ronnie Vesco

Sep 30, 2024

Guess Ford GMC responded

We are so glad we could accommodate your schedule! Thank you so much for your business!

1

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