Rachel Carnahan
Rachel Carnahan at Guess Ford GMC

Rachel Carnahan

Service Advisor

Guess Ford GMC

457 Steubenville Rd SE
Carrollton, OH 44615

4.8
17 Reviews
4.8

17 Reviews

Write a Review

Dealership Experience

1 yr, 11 mos

Industry Experience

1 yr, 11 mos

Languages Spoken

English English

17 Reviews of Rachel Carnahan

November 11, 2024

Dealership Rating
Employee Rating

Service was quick and occurred at the appointment time. Front desk advisors are very friendly. More

by gmcm1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessy Lash, Ronnie Vesco

Nov 13, 2024

Guess Ford GMC responded

Thank you so much for using our service department. We appreciate your business.

October 26, 2024

Dealership Rating
Employee Rating

Best service and sales departments we won’t buy anywhere else and encourage others to buy from them More

by Millela@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Guess Ford GMC responded

Thank you so much for the kind review! We appreciate your business and the referrals!

October 16, 2024

Dealership Rating
Employee Rating

Service was fast and cordial. I had a problem needing a car. They did the recall and the service very quickly so I was able to wait. Everybody was helpful and seemed happy. More

by JimBob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024

Guess Ford GMC responded

We are happy you were able to get in and out quickly. We appreciate you stopping by!

October 03, 2024

Dealership Rating
Employee Rating

Professional and punctual; willingness to support and meet the needs of their customers without hesitation More

by Tmanmoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessy Lash, Ronnie Vesco

Oct 04, 2024

Guess Ford GMC responded

We are so thankful for your kind review and your business! Thanks again!

September 29, 2024

Dealership Rating
Employee Rating

Being able to schedule a service time of 4:00PM was a big help to us with our current schedule. More

by dmartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessy Lash, Ronnie Vesco

Sep 30, 2024

Guess Ford GMC responded

We are so glad we could accommodate your schedule! Thank you so much for your business!

August 20, 2024

Dealership Rating
Employee Rating

it’s not as good as it could be ,Very disappointed when I came back to pick up my truck ,it was filthy dirty and had to return it to the service department to be cleaned before I would leave with it . not ve More

by CSHAMBLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessy Lash

Aug 21, 2024

Guess Ford GMC responded

We are sorry that you were disappointed in your service visit. Customers service is our highest priority. We have already spoke to you about this issue, but if you have any additional concerns, please call Jessy our service manager at 330-627-2146.

August 10, 2024

Dealership Rating
Employee Rating

They are a very well dealership and A-1 repair shop. Fantastic workman's shop and the employees are great. More

by carlmurphy14272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessy Lash, Ronnie Vesco

Aug 12, 2024

Guess Ford GMC responded

Thank you so much for your kind words and your business!

August 10, 2024

Dealership Rating
Employee Rating

They have a great service department and gets work done on a timely manner.. Employees are great with customers. More

by carlmurphy14272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessy Lash, Ronnie Vesco

Aug 12, 2024

Guess Ford GMC responded

Thank you so much for putting your trust in us! We appreciate your business!

August 05, 2024

Dealership Rating
Employee Rating

Very nice one store dealership where they treat you like family and care about customer satisfaction More

by growgreatcrops
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2024

Guess Ford GMC responded

Thank you so very much for the kind words! We truly appreciate it!

June 30, 2024

Dealership Rating
Employee Rating

Quick efficient service for my needs. explaining everything needing work done and the bringing my vehicle back to my home as i was without a car More

by miciel26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessy Lash, Ronnie Vesco

1

Dealership Inventory (117 Vehicles)

used 2017 Jeep Wrangler car, priced at $18,800
2017 Jeep Wrangler
used
Rhino Clearcoat exterior
Automatic
Four-wheel Drive
new 2024 Ford Bronco Sport car, priced at $41,883
2024 Ford Bronco Sport
new
Oxford White exterior
Automatic
Four-wheel Drive
new 2024 Ford Bronco car, priced at $40,826
2024 Ford Bronco
new
Race Red exterior
Manual
Four-wheel Drive
used 2011 Volvo V50 car, priced at $11,250
2011 Volvo V50
used
Silver Metallic exterior
Automatic
Front-wheel Drive
used 2015 Subaru Forester car, priced at $15,000
2015 Subaru Forester
used
Ice Silver Metallic exterior
Manual
All-wheel Drive
used 2021 Ford Explorer car, priced at $29,800
2021 Ford Explorer
used
Rapid Red Metallic Tinted Clearcoat exterior
Automatic
Four-wheel Drive