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Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
98 Reviews

Dealership Experience

8 yrs, 2 mos

Industry Experience

5 yrs, 4 mos

Languages Spoken

American Sign Language American Sign Language

4.9

98 Reviews

Write a Review

98 Reviews of Rachel Aguilar

July 25, 2025

Dealership Rating
Employee Rating

Consistently good service. Very thorough in explaining what needs to done, how long it will take, and finishes on time. Very pleased. More

by FENNEMMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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July 24, 2025

Dealership Rating
Employee Rating

The dealership was fine. Customer service was terrible. I never received such poor service since I’ve been coming there. More

by R.BLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown, Adriana Perez

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Jul 24, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

July 16, 2025

Dealership Rating
Employee Rating

The service I receive is always top notch! Thank you for being great at what you do More

by KJACK8208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Christopher Berger, Maddie Wojciechowski, Zach Gresbach, Samantha Trepczyk

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Jul 16, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

July 15, 2025

Dealership Rating
Employee Rating

They were able to find a solution to repair a vibration I was experiencing even though the original parts required were no longer available. More

by RDOAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 16, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. Rachel and our team appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

July 04, 2025

Dealership Rating
Employee Rating

She was very nice and expend everything well, the service was fast and the video was well conducted with gratitude and experience, thank you. More

by ALICE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 04, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

July 01, 2025

Dealership Rating
Employee Rating

Rachel and Li explained the service process very well. They even went out of their way to adjust the display screen that I was having difficulty with. Thanks to you both. More

by BEWELL05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach, Li Xiong

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Jul 01, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

June 29, 2025

Dealership Rating
Employee Rating

She was great and informed me of my needs without being to pushy. Very professional I would recommend her More

by DARYLROB37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AL COBB, CJ Nelson, Aleiah Brown, Adriana Perez, Samantha Trepczyk, Myrien Harris

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Jun 29, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

June 27, 2025

Dealership Rating
Employee Rating

Customer service was a awesome appreciate everything everything was perfect I would recommend Russ Darrow anytime More

by BRANDONCHAPPLE15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rowley Clayborn

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Jun 27, 2025

Russ Darrow Honda responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! George Matthews george.matthews@russdarrow.com

June 24, 2025

Dealership Rating
Employee Rating

Reliable and friendly. I very much appreciate the pick-up service of my vehicle and return of it. Excellent service department. More

by MNGILES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 24, 2025

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

June 23, 2025

Dealership Rating
Employee Rating

It's a good dealership to go to. . They actually care about there customers an take care of them as well. More

by MURRAYJCDL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Jun 23, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

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