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Rachael Mergott
Rachael Mergott at Crest Volvo Cars

Rachael Mergott

Volvo Certified Finance Director

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.8
123 Reviews

Dealership Experience

4 yrs, 9 mos

Industry Experience

7 yrs, 10 mos

Languages Spoken

English English

4.8

123 Reviews

Write a Review

123 Reviews of Rachael Mergott

June 05, 2025

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Employee Rating

i would never buy a car from any volvo dealership other than crest. they make car buying the most user friendly experience ever. More

by goldstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ally Gallagher, Jordan Farmer, Tyler Barna

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June 02, 2025

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I had a great transaction with Barry. He was honest, transparent and great to work with. More

by msgoldman77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry Pinlac

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Jun 03, 2025

Crest Volvo Cars responded

Thank you for your kind words! We're happy to hear Barry provided honest and transparent service and made your transaction a great experience. We appreciate your business!

May 28, 2025

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Employee Rating

Super nice sales staff, service technicians and administrative personnel. The best we’ve ever had the pleasure of working with! More

by Mary Ann
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tim Taylor, Terry Leggett, Nick Lambert, Mark Morgello

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Jun 05, 2025

Crest Volvo Cars responded

Mary Ann, thank you for your wonderful review! We are thrilled to hear that you had such a positive experience with our sales staff, service technicians, and administrative personnel. It’s our goal to provide excellent service, and we are glad to know that we met your expectations. We appreciate your kind words and look forward to continuing to serve you in the future!

May 28, 2025

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Employee Rating

Everyone I worked with was efficient and professional. Overall pretty positive experience for buying a car. More

by krysshayne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alan Orozco

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May 29, 2025

Crest Volvo Cars responded

Thank you for your feedback! We're glad to hear you had a positive experience and that our team was efficient and professional.

May 07, 2025

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Employee Rating

No pressure at all. They let me decide for myself if it was a right fit for me. The financial agent was friendly and a pleasure to talk to. The service department was Ex More

by Srludwig2017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeremi Chapman, Mike Stock, Jason Pickering

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May 08, 2025

Crest Volvo Cars responded

Thank you so much for sharing your experience! We’re thrilled to hear that you felt no pressure and were able to make the decision that was best for you. It's wonderful to know our financial agent and service department left such a positive impression. We truly appreciate your recommendation and look forward to helping you again in the future. Thanks again for the kind words, and we’re excited to assist you with your next purchase!

May 02, 2025

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Employee Rating

Excellent New Car Buying Experience. Mike was very helpful and pleasant to work with through the whole process. More

by dkpzy1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry Pinlac, Mike Stock, Terry Leggett

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May 06, 2025

Crest Volvo Cars responded

Thank you for sharing your experience! We're thrilled to hear that your new car buying journey was excellent and that Mike provided helpful and pleasant support throughout the process. Making the experience smooth and enjoyable is always our goal, and it's great to know Mike delivered on that. We appreciate your business and hope you enjoy your new vehicle!

April 30, 2025

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Employee Rating

They were great! Honest, straightforward and very kind! Shoutout to Rachel and Greg for the amazing customer service! More

by Madeehatter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Bryan

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May 01, 2025

Crest Volvo Cars responded

Thank you for sharing your experience! We're so glad to hear that you found our team honest, straightforward, and kind. Rachel and Greg will be thrilled to know that they made such a positive impact. We truly appreciate your feedback and look forward to serving you again in the future!

April 29, 2025

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Employee Rating

I went in knowing exactly what I was looking for. Daniel made the entire process fast and easy! A great experience overall!! More

by hrhine14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Carlos

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Apr 30, 2025

Crest Volvo Cars responded

Thank you for sharing your experience! We're so glad to hear that Daniel was able to make the process quick and easy, especially since you came in knowing exactly what you wanted. It’s great to know everything went smoothly and that you had a great overall experience. We appreciate your feedback and hope you enjoy your new vehicle!

April 29, 2025

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Employee Rating

I inquired about an xc90 and within the day Daniel had sent me a video of the car. The next day I test drove it and bought it that evening. Everyone at the dealership was extremely professional and accomm More

by backesalison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Perez Cepeda, Daniel Carlos

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Apr 30, 2025

Crest Volvo Cars responded

Thank you for sharing your experience! We're so glad to hear that Daniel and the rest of our team provided prompt, professional service and helped make your XC90 purchase smooth and enjoyable. Your recommendation means a lot to us—we truly appreciate your kind words!

April 24, 2025

Dealership Rating
Employee Rating

We have had 3 Volvos and have been very pleased and especially love our service coordinator, Jordan Farmer More

by janlinderjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Farmer, Jason Pickering, Billy Delgado

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Apr 25, 2025

Crest Volvo Cars responded

Thank you for your continued loyalty and for sharing such kind words! It’s wonderful to hear that you’ve had great experiences with your Volvos and that Jordan Farmer has made a lasting impression as your service coordinator. We’re thrilled to know he’s provided the level of care and support you value—we’ll be sure to pass along your appreciation to him.

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