RYAN ZAYAS

5 STAR EXCELLENT CUSTOMER EXPERIENCE! I saw the exact used car I wanted online from my home in Florida and received immediate contact from Ryan with tons of additional information and vi I saw the exact used car I wanted online from my home in Florida and received immediate contact from Ryan with tons of additional information and videos. A quick and satisfying negotiation led me to fly up to complete my purchase! I was greeted upon arrival like an old friend and took a test drive. Exactly as described! My sales rep, Anthony, was extremely knowledgeable about the vehicle and guided me through the sales process beautifully! Jared in finance made the paperwork amazingly smooth and quick! I arranged to have the car transported back to Florida and the GM, Jason, could not have been more helpful throughout the entire purchase transaction. The facility was beautiful and ll staff were kind, friendly, and sympathetic to my having to get back to Harrisburg to catch a flight back to FL! I cannot say enough good things about this dealership and the amazing staff! I was treated like a bought a new $150K vehicle, not my $16K used car! Kudos to General Manager Jason Mummau's leadership for creating a confidence inspiring and caring environment and staffing with professionals who are product and process knowledgeable, kind, courteous, and professional! If you would like to purchase a vehicle from a dealership with INTEGRITY, go to Chapman Ford in Lancaster!! It was TOTALLY WORTH MY TRAVEL TIME AND EXPENSE TO BUY FROM CHAPMAN!! More

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He was patient and understanding. He answered all my concerns. Overall great job. Very pleased with the service I received .I would highly recommend him. He answered all my concerns. Overall great job. Very pleased with the service I received .I would highly recommend him. More

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I live in Arizona and purchased my Raptor R from them. Aaron was helpful, straight to the point, gave me what I asked for and facilitated the purchase and paperwork accordingly. I’d highly recommend doi Aaron was helpful, straight to the point, gave me what I asked for and facilitated the purchase and paperwork accordingly. I’d highly recommend doing business with them. More

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John Hatzis and their General Manager, Jason were great to work with! I also had a pleasant time speaking with the Sales Manager Ryan about Hybrid vehicles and a lot of people’s anxieties about switching t to work with! I also had a pleasant time speaking with the Sales Manager Ryan about Hybrid vehicles and a lot of people’s anxieties about switching towards plug-in and electric vehicles as time goes on. I was able to work with Jason on building a fair, reasonable deal that benefits both sides quite well on a brand new 2023 Ford Escape PHEV and I couldn’t be happier! Their protection plan is very robust versus other local dealerships and includes a lot of great protection at a very reasonable price. Overall, I couldn’t be happier with my experience and I love my new Escape! More

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We were super satisfied with our experience a Chapman. John Hatzis was our salesman and he found us an excellent deal. He was very patient with us, and found us the right car at the right price. John Hatzis was our salesman and he found us an excellent deal. He was very patient with us, and found us the right car at the right price. More

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Worked with John Hatzis and Ryan Zayas on buying a new truck. Very professional and honest. Highly recommend. truck. Very professional and honest. Highly recommend. More

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I went to the Lancaster location with a specific list of options because of a disability and Alvonte made this a great experience even though there was nothing in the area meeting our needs. We decided to options because of a disability and Alvonte made this a great experience even though there was nothing in the area meeting our needs. We decided to bring my wife in and have her decide what was the best for her. In the end we found the car she needed and was happy with. This was a great experience and I would highly recommend this dealership. More

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Erik was very helpful with the purchasing process and was always available to answer any questions I had about the vehicle. Always greeted me with a smile was respectful and professional the entire process. always available to answer any questions I had about the vehicle. Always greeted me with a smile was respectful and professional the entire process. Would recommend to anyone looking to purchase a vehicle from this dealership. More

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One of the worst don't shop there they LIE. Have a story for everything zach and Ryan screwed us on 2 cars and worst comunication Have a story for everything zach and Ryan screwed us on 2 cars and worst comunication More

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Chapman Ford and our sales rep Lino De La Rosa were awesome. They heard what we were looking for, and without any pressure worked out the perfect, used vehicle for our commuting needs. Great experi awesome. They heard what we were looking for, and without any pressure worked out the perfect, used vehicle for our commuting needs. Great experience. More

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