Quinton Wiltshire | Page 2

Great customer service, personal, showed that they care about our vehicle and had excellent communication the whole time about our vehicle and had excellent communication the whole time More

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This is the second new Subaru I have purchased from Wilsonville Subaru. In both cases the experience was easy and as pleasant as purchasing a vehicle with cash can be. I came in for a 2021 Crosstrek, a Wilsonville Subaru. In both cases the experience was easy and as pleasant as purchasing a vehicle with cash can be. I came in for a 2021 Crosstrek, and due to back-orders had to wait awhile, which was not a problem. Holly was helpful and able to answer all my questions and give me the options on all the vehicles that were coming in that met my specifications. She was great. A few things could use improvement - I am not a fan of dealers making me initial that you explained all the optional maintenance packages, warranty extensions, etc., they are trying to sell me with the car. Trust your sales people and get rid of this practice. In addition, the promise to keep me informed weekly on the status of the car I ordered did not happen unless I called or e-mailed the dealer. On a follow-up, a few weeks after purchase I brought the car back to have an annoying rattle inside the dashboard fixed. I was personally a bit skeptical that they would find it and fix it. Quinton did an AMAZING job getting me to describe exactly when it was heard, then he and the Service Team fixed it! They had to take apart the brand new dash and pad some things, and now it's quiet - I am extremely pleased with the follow-up at this dealer. More

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Flo was amazing to work with! He made my trade in process painless, fast and an easy experience! My new car wasn’t ready as it was getting new tires and things but Flo would send me updates which was much ap painless, fast and an easy experience! My new car wasn’t ready as it was getting new tires and things but Flo would send me updates which was much appreciated! Thanks Flo! More

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I am giving Quin Wiltshire an excellent rating, but not so much for the over-all service department. My main issue is with the recommendations. 2 of the 4 recommendations have been completed at this deal so much for the over-all service department. My main issue is with the recommendations. 2 of the 4 recommendations have been completed at this dealership in the past 11K miles, but they were recommended again. I'm not sure if they "fall off" the list, or someone didn't really check, but it would make me question whether any of the recommendations are valid. More

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Great dealership with great customer service. Went in initially for as service and to see what they would offer for the Crosstrek I had, and they offered more than the loan balance - which is awesome! En initially for as service and to see what they would offer for the Crosstrek I had, and they offered more than the loan balance - which is awesome! Ended up trading that car in for a 2022 Outback. Customer service was great from Quinn at service, and Karen from sales. More

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Showed up with the intent to put a deposit on a Magnetite Gray Wilderness, ended up leaving same day with a Black. I'm very happy I chose Wilsonville over my local dealership. I worked with Ashley who was Gray Wilderness, ended up leaving same day with a Black. I'm very happy I chose Wilsonville over my local dealership. I worked with Ashley who was very friendly and never seemed to be rushing me to decide on what I wanted to do. Even after hours doing paperwork and getting to know the car, never once felt rushed or like they were impatient and wanted me to just leave. Everyone I encountered was very friendly and helpful. I will definitely do future business with them. Even a week later when I went in to get some additions to my car, the guys in the service department seemed to enjoy their job and were very friendly and were able to answer all my questions. I also enjoyed how much they all seemed to love my car! :D More

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Flo was exceptional to work with! He is so approachable, thorough, efficient and made me feel comfortable through the leasing process. I was looking for a great deal and he absolutely made that happen! I'm thorough, efficient and made me feel comfortable through the leasing process. I was looking for a great deal and he absolutely made that happen! I'm thrilled with the amazing price I received on my lease and couldn't have had a better customer service experience. Thank you, Flo! More

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Flo worked super hard to get me the best deal so I could walk out with the car of my dreams. Thank you so much Flo!! walk out with the car of my dreams. Thank you so much Flo!! More

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Fantastic dealership! Not only is Wilsonville Subaru very, very big, with an equally big inventory, but it's a handsome and inviting place with nice amenities. More important, their staff strives to ass very, very big, with an equally big inventory, but it's a handsome and inviting place with nice amenities. More important, their staff strives to assist customers and makes no attempt to pressure you. It's perhaps the easiest place to purchase a new vehicle. Our representative, Holly Hill is caring, reliable and works hard to assure that your car and your experience is a positive one and I highly recommend her along with the dealership. More

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Flo has always done an amazing job getting me in and out of the dealership with what I want exactly. He had me a new car after an accident and had the car set up exactly how I wanted it without even mention of the dealership with what I want exactly. He had me a new car after an accident and had the car set up exactly how I wanted it without even mentioning a thing. He is the man! Quin has also been a great help whenever I have to go in for service! More

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