Quinn Owens
Quinn Owens at Crain Kia of Conway
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Quinn Owens

Finance Manager

Crain Kia of Conway

810 South Amity Road
Conway, AR 72032

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4.8
434 Reviews
4.8

434 Reviews

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434 Reviews of Quinn Owens

April 01, 2025

Dealership Rating
Employee Rating

Andrew and Quinn were great. Crain on the other hand is awful. They sold my trade in without even having the title which caused me to jump through major hoops to avoid having a s More

by BBARRETT95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: ANDREW PECK

Apr 01, 2025

Crain Kia of Conway responded

Ms. Blake Barrett we received your 1 Star Review. We're sorry we couldn't resolve your Trade issue before you wrote a Negative Review. Andrew (Salesman) requested your Trade Title from you, but if you're unable to provide, we can request a duplicate title from the DMV. However, if you send the title to Andrew or Quinn (Finance Manager), our Corporate Office will provide the Lien Release to the DMV with all legal documents for the Suspense to be removed. Andrew and Quinn work closely with their customers so there won't be major headaches. Therefore, to say whomever is calling the shots is dumb and horrible and Crain is awful, is not a true statement. Once you receive your Title/Paperwork from our Corporate Office on the 2025 KIA Sorento, you can register your vehicle with no issues relating to your trade. Quinn advised me that he had spoken with you this morning regarding this issue. If you have any questions, please contact me. Thanks, Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028 lesiamorrison@crainteam.net

Apr 02, 2025

Crain Kia of Conway responded

Since you are unable to provide a Trade Title, we will request a Duplicate Title. Have a good day. Thanks, Lesia

Apr 01, 2025

BBARRETT95 responded

It *is* a true statement in this instance. And that’s not for you to decide. But like I said Quinn and Andrew were fantastic and I know THEY are doing everything they can to help me. Unfortunately this headache all could’ve been avoided but someone made a bad call to jump the gun. It’s Crain’s problem now, I already did way more than I should have to get it fixed and will not be doing anymore on the matter. Have a great day Lesia.

March 30, 2025

Dealership Rating
Employee Rating

Alicia always goes out of her way to make sure her customers are taken care of. More

by PMM06001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alicia Trice

March 28, 2025

Dealership Rating
Employee Rating

Alicia & Daniel went above and beyond to help me get into my Jeep! Thank you❤️ More

by meowmixolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Reed, Alicia Trice

March 15, 2025

Dealership Rating
Employee Rating

The atmosphere, salespeople and financial advisers are the most respectful and welcoming people I have met. They were fast and very knowledgeable about the inventory. Special thanks to Owen for helping us More

by NORVELL.DAVISJR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patrick Martin, OWEN HORTON

March 09, 2025

Dealership Rating
Employee Rating

It was nice band clean. Lamur was very friendly.They ain’t pushing on a car they will work with you on getting payment around what you can afford. More

by SAMANTHA.SMITH4194
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Reed, Lamar Taylor

March 08, 2025

Dealership Rating
Employee Rating

The entire process was smooth and easy ! Everyone was so nice and welcoming! 10/10 I highly recommend! More

by tammyswanigan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 08, 2025

Dealership Rating
Employee Rating

I was very pleased with the service we got! I am in love with my car and so glad i got it! Camille was wonderful and so nice! More

by paytond.hawkins13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 08, 2025

Dealership Rating
Employee Rating

They’re great until it comes time for financing. Went through it so fast I had to go back the following week and found out I unknowingly agreed to a $4,000 warranty. We went through the paperwork ag More

by MSMARISA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Patrick Martin, Christopher Tye, Chad Smith, Alicia Trice, Lamar Taylor , Tommy Moore, Brad Rotenberry, Keenan Veasley, Demetrius Williams, Deon was my salesman

Mar 11, 2025

Crain Kia of Conway responded

Ms. Marisa Brents you purchased a used 2020 Lincoln Nautilus on 1-2-25. Finance reviewed all of your paperwork with you. Then, when you returned, Finance reviewed all of your paperwork with you again. Since you made a down payment of more than you needed to, our Corporate Office is refunding you $1570.00. You should receive this refund this week. Thank you, Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028 lesiamorrison@crainteam.net

March 07, 2025

Dealership Rating
Employee Rating

My initial contact was with Randy but Steve was the one that did the actual sale ,and he was very informative. More

by fredwilliams284
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 10, 2025

Crain Kia of Conway responded

Thank you for the review. We're glad you had a positive Sales Experience. You gave a #1 Star instead of a #5 Star Review so I wanted to follow-up with you. Thanks, Lesia Morrison Customer Relations Manager Crain KIA of Conway 501.470.7028 lesiamorrison@crainteam.net

March 06, 2025

Dealership Rating
Employee Rating

They were all great and so sweet and they got my car out fast I would definitely recommend them! More

by PRESNULL.KIRSTEN17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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