Queen was very helpful in the purchase process.
I will be very happy with her in the future. Highly recommended.
I will be very happy with her in the future. Highly recommended.
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by shepp838
Apr 15, 2025 -
Heritage Subaru Catonsville responded
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
The salesperson was great.
The girl who demanded I purchase a warranty, Queen, was horribly mean and condescending. I really didn’t like looking at her pictures on her USB phot
The girl who demanded I purchase a warranty, Queen, was horribly mean and condescending. I really didn’t like looking at her pictures on her USB photo album of her in a bikini and at bars. She also started playing a song with cuss words while my child was there next to me. Very weird.
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by Smith101
Apr 21, 2025 -
Heritage Subaru Catonsville responded
Hi, we are so disappointed to learn of this situation you have described. Please contact our General Manager, Nate Hollis at nathan.hollis@mileone.com or 410.818.2229 so we can discuss the details of your visit, in hopes of restoring your confidence back in our dealership.
I cannot express enough how grateful I am for Queen's
help in finding the best coverage for me. From the very beginning, she was incredibly kind, patient, and genuinely cared about making sure I was take
help in finding the best coverage for me. From the very beginning, she was incredibly kind, patient, and genuinely cared about making sure I was taken care of. She walked me through every step with clarity and confidence, answering all of my questions without ever making me feel rushed or overwhelmed.
What really stood out was how sweet and personable she was—like talking to a trusted friend who just happens to know everything about protection plans. She listened to my needs, understood my concerns, and found a plan that fits perfectly. I’ve never felt more at ease or supported during a process that can often feel confusing or stressful.
Queen truly went above and beyond. If you're looking for someone who is not only knowledgeable but also warm and sincere, Queen is the absolute best. Thank you so much, Queen—you’re a lifesaver!
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by M.adonys
Apr 14, 2025 -
Heritage Subaru Catonsville responded
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Queen was so helpful and answered all my questions!
I highly recommend her to anyone!!
I highly recommend her to anyone!!
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by Diamond Turner
Mar 28, 2025 -
Heritage Subaru Catonsville responded
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Queen was fantastic to work with and helped me with
everything I needed!!! and she a baddieee!
everything I needed!!! and she a baddieee!
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by jennifer
Service Price Transparency
Mar 28, 2025 -
Heritage Subaru Catonsville responded
Hello Jennifer, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Everyone was friendly and efficient.
They worked with me to find the perfect vehicle for me and my family.
They worked with me to find the perfect vehicle for me and my family.
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by taliano319
Mar 27, 2025 -
Heritage Subaru Catonsville responded
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Queen was awesome!
Even though I paid cash for my car she helped me understand technology has changed over the years and I got some extra protection.
Even though I paid cash for my car she helped me understand technology has changed over the years and I got some extra protection.
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by samuels.darnell
Mar 25, 2025 -
Heritage Subaru Catonsville responded
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I worked with Queen Hall in the finance department.
She was so kind and transparent, i would highly recommend her to anyone looking to purchase a warranty.
She was so kind and transparent, i would highly recommend her to anyone looking to purchase a warranty.
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by hinkleyadrianna
Mar 21, 2025 -
Heritage Subaru Catonsville responded
Hi, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs! Take care!
She made sure I was satisfied with my car.
And answered all my questions about the car
And answered all my questions about the car
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by benjaminchavis96
Mar 21, 2025 -
Heritage Subaru Catonsville responded
Hi, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs! Take care!
She answered all my questions and made sure I was
satisfied and happy with my choice
satisfied and happy with my choice
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by benjaminchavis96
Service Price Transparency
Mar 21, 2025 -
Heritage Subaru Catonsville responded
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!