Prince Jones

I recently had my 2016 Honda CR-V repaired at Zeigler Honda, and while I appreciated the initial service and communication, I have concerns about the pricing for the starter replacement. After the timing Honda, and while I appreciated the initial service and communication, I have concerns about the pricing for the starter replacement. After the timing chain repair, the starter failed the following day, and the car had to be towed back. Diagnostics determined the starter needed replacement, and I was quoted $1,500 for 4 hours of labor, with my final bill totaling $1,532. Other Honda dealerships I contacted quoted approximately $1,000 for the same work with a labor estimate of 2 hours. Additionally, the starter part itself was priced $200 higher at Zeigler compared to other quotes. When I asked about the discrepancies, I was told, “That’s just what the tech said,” which did not provide clarity or align with standard labor time guides I referenced. While I value the effort to price-match initially on the timing chain repair and the willingness to assist with the starter issue, these inconsistencies have left me questioning the fairness of the pricing practices. Was I overcharged to make up for the price match? I would appreciate further review and clarification regarding my invoice. Thank you for your time. More

by SARAVANANBILLS Verified Customer Verified Customer

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This was already provided via Google. I have nothing additional to add. Thank you very much. I have nothing additional to add. Thank you very much. More

by tierneyeppinger Verified Customer Verified Customer

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Everyone did a good job during my visit to your dealership. They work was done on time dealership. They work was done on time More

by VICMIRELES Verified Customer Verified Customer

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The Service Department was professional,courteous,and immediately recognized that I was there for my appointment. The place was very clean.. immediately recognized that I was there for my appointment. The place was very clean.. More

by Janlodes Verified Customer Verified Customer

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Punctual, friendly, service center is promising and seems well organized. Work was completed well under the time frame given. I only wish the dealer would have kept the new car to complete zguard so that I d well organized. Work was completed well under the time frame given. I only wish the dealer would have kept the new car to complete zguard so that I didn't have to bring it back. More

by BPLALIE1956 Verified Customer Verified Customer

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Everyone one is so friendly and knowledgeable. I would definitely recommend people to shop with them. I would definitely recommend people to shop with them. More

by KAYLA60 Verified Customer Verified Customer

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Brought truck in for scheduled appointment. Had matter taken care. Left satisfied with the job. No complaints. Had matter taken care. Left satisfied with the job. No complaints. More

by ptc9468 Verified Customer Verified Customer

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Run away! Do not purchase a vehicle from this dealership unless you want to wait hours and hours to be lied to and almost given the wrong vehicle after purchas Do not purchase a vehicle from this dealership unless you want to wait hours and hours to be lied to and almost given the wrong vehicle after purchase. When asked to speak to manager still waiting for a call back one month later More

by catea2002 Verified Customer Verified Customer

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Very good service, Prince took care of all the automotive need and issues for my 2021 Honda Pilot. need and issues for my 2021 Honda Pilot. More

by canderson0991 Verified Customer Verified Customer

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I recently had service done on my 2018 Honda Accord that was quite pricey. 1 week later I returned for another issue regarding my tire that was completely taken care of because I purchased a tire protection was quite pricey. 1 week later I returned for another issue regarding my tire that was completely taken care of because I purchased a tire protection plan when purchasing the vehicle at end of lease. I remembered at that time that the protection plan I had purchased also included other coverage. I inquired with my Service Advisor. I was told that the Service Advisor that took care of me when I had issues with a tie/rod would be handling the call to AUL Service Protection and he would be calling me back. Never got the phone call. Eventually I called Honda, unhappy with both Service Advisors I decided to get a hold of the General Manager. Within 24hrs my issue was resolved. That is great Customer Service ! My husband and I will continue to go to Ziegler for our vehicle needs. Thank you to Matt G.M. at Zeigler as well as both Service Advisors Prince and Tim. More

by gutierrezcarey Verified Customer Verified Customer

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