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Prince Jones
Prince Jones at Zeigler Honda of Racine

Prince Jones

Service Advisor

Zeigler Honda of Racine

1701 SE Frontage Rd
Mount Pleasant, WI 53177

4.7
258 Reviews
4.7

258 Reviews

Write a Review

258 Reviews of Prince Jones

November 19, 2024

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Employee Rating

Horrible experience I am returning my vehicle asapi i not recommend ! I hated the place More

by Lb
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James Leipski, Malcolm Hawkin

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Nov 20, 2024

Zeigler Honda of Racine responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your recently purchased vehicle. Can you please send me your preferred contact method? Thank you, Maggie Sewell Customer Relations Manager 262-898-2900 maggiesewell@zeigler.com

November 13, 2024

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Employee Rating

Good service, friendly staff. Not pleased that they added a 3% charge to credit card use. Some repairs can get expensive and who carries checks or cash for big repairs. More

by Nordo
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Cameron

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Nov 14, 2024

Zeigler Honda of Racine responded

Thank you for sharing your experience with us. I understand that the 3% charge can be an inconvenience, we appreciate your understanding regarding repair expenses. Feel free to reach out if you'd like to discuss this further; we're here at Zeigler Honda of Racine ready to assist.

November 09, 2024

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Employee Rating

Prince was an excellent person to work with as he delivered more than even promised the car was ready and in good condition well before he said, it would be ready. I was also provided a loaner which More

by KBRENNEMAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 10, 2024

Zeigler Honda of Racine responded

Thanks for your review of Zeigler Honda of Racine. We're happy you had a positive experience with our team and are glad the loaner was helpful.

November 08, 2024

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It would be nice if they would call the customer when their vehicle is done instead of the customer having to keep calling back. More

by KEITHLEENS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2024

Zeigler Honda of Racine responded

Hello, Thank you for informing us about your recent visit with our Service Team. We want every customer to have a positive experience and I would like the chance to discuss the level of communication that you received regarding the status of your vehicle. Please contact me at your earliest convenience. Best, Maggie Sewell Customer Relations Manager 262-898-2900 maggiesewell@zeigler.com

November 05, 2024

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Employee Rating

Waited 45 minutes longer than estimated for oil change. The waiting room had a tv show in with foul language and sexual topics. This was the Bravo channel. I had my 12 year old son and his friend waiting w More

by ERICANELSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 06, 2024

Zeigler Honda of Racine responded

Hello, Your feedback is very important to us here. I would like the opportunity to speak with you about your recent experience with our Service Department for an oil change regarding the subsequent wait time that you encountered and the television station that was playing in the waiting area. It would be greatly appreciated if you would kindly contact me directly at a time that works best for you, it would be greatly appreciated. Thank you, Maggie Sewell Customer Relations Manager 262-898-2900 maggiesewell@zeigler.com

November 01, 2024

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Employee Rating

Did a tire rotation which resulted in loud metallic screeching in the front tires when backing and turning the wheels. When the car was returned to fix the problem, I was told they could not find the More

by SFillebrown
Workmanship
Service Communication
Recommend Dealer
No
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Nov 04, 2024

Zeigler Honda of Racine responded

Hello, Thank you for bringing this to my attention. I would like to speak with you about your experience with our Service Team regarding the status of your vehicle after your recent tire rotation. Please reach out to me so we may discuss this further. Sincerely, Maggie Sewell Customer Relations Manager 262-898-2900 maggiesewell@zeigler.com

October 31, 2024

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I mistakenly made an appt at another dealership, but your staff were very understanding and squeezed me in. Great service, very professional, will do business again. More

by Squid
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Zeigler Honda of Racine responded

Thanks for sharing your experience with Zeigler Honda of Racine! Glad our team could assist you.

October 23, 2024

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Employee Rating

Excellent service thanks so much to do the oil change to my Honda CRV thanks so much More

by curlymari68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2024

Zeigler Honda of Racine responded

Thanks for trusting Zeigler Honda of Racine with your oil change. We're glad you had a great service experience.

October 23, 2024

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Service employees work with you. Tim was excellent. Only downside is during busy times sometimes get put on hold for extended times, or no one will answer when transferred More

by tgreish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Cameron

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Oct 23, 2024

Zeigler Honda of Racine responded

Thanks for your input. It’s important to Zeigler Honda of Racine that we help our team provide a great experience and address those longer wait times—please reach out so we can discuss further.

October 22, 2024

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Employee Rating

This dealership is very slow and I spend hours longer than I expect every time More

by GCC07
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 23, 2024

Zeigler Honda of Racine responded

Hello, We appreciate your review. Our team always strives to ensure the best experiences possible for our customers and I would like the opportunity to speak with you about your feedback regarding the length of your recent visits with us. Please reach out to me to further discuss this. Thank you, Maggie Sewell Customer Relations Manager 262-898-2900 maggiesewell@zeigler.com

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