I recently discussed a purchase for a 2025 Panamera 4 to
trade in my vehicle, and I was surprised by their valuation process. They appraised my car at $15,000 less than its market value while pricing their
trade in my vehicle, and I was surprised by their valuation process. They appraised my car at $15,000 less than its market value while pricing their own vehicle at an inflated rate—an additional $12,000 above what I had expected based on current market trends. This pricing discrepancy made it impossible for me to move forward with the deal. From day one I had been honest and transparent but the salesman took advantage of the circumstances where as he solely chose to share comps for my vehicle and not his to attempt to take advantage of the excess of $25,000 they were going to make had I not been an educated buyer. Transparency in pricing is essential for trust, and I hope this dealership re-evaluates its approach to provide fair trade-in values.
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by sonnylefacce
Jun 06, 2025 -
Porsche Ontario responded
Hi Sonny,
Thank you for taking the time to share your feedback. I appreciate you providing specific details about your experience.
Vehicle valuations can vary significantly based on many factors including condition, mileage, location, trim level, and current market demand in specific regions. Our appraisal process takes all of these elements into account to provide accurate market-based valuations. Based on our experience what we’ve provided to you is a fair valuation for your particular model, with the few options your car has it’s less desirable in our California market. Perhaps you may find a dealer in New York that could help you get the offer you need.
I’ve reviewed the exchanges you’ve had with us and I’m confident that we’ve clearly explained how and why we’ve made this offer and have been very upfront with you.
We're committed to transparent, fair dealings with all our customers, and I think what has happened here is that we are just far apart on making a car deal and that’s not because of what you are suggesting.
Mark Marchant
General Manager
Porsche Ontario
(909) 292-1800
Great buyer experience.
Primo Garcia did a great personalized video before the test drive. Made the transaction super easy and provided a great overview of all the features
Primo Garcia did a great personalized video before the test drive. Made the transaction super easy and provided a great overview of all the features - plus offered a second in-person walkthrough.
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by swb94
Jun 06, 2025 -
Porsche Ontario responded
Thank you for your positive review! Providing a smooth, top-notch experience is always our goal here at Porsche Ontario, and we are glad that Primo's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager
I walked in the other day just to look around because I’m
think about purchasing a new vehicle and I was greeted almost immediately with a pleasant welcoming and Jose Martinez helped me out with answer all m
think about purchasing a new vehicle and I was greeted almost immediately with a pleasant welcoming and Jose Martinez helped me out with answer all my questions that I had about some of the cars. Overall I had a nice experience and will hopefully be back again to get the car I wanted.
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by Joy Cruz
May 01, 2025 -
Porsche Ontario responded
Joy,
We are grateful for you leaving Jose this exceptional review! We are pleased to know that he greeted you with a pleasant welcoming, answered all your questions and made your experience nice. We look forward to working with you again in the future when you are ready.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager
Our experience with Primo Garcia was a pleasure.
Buying a Porsche can be overwhelming with the choices, value for price as well as personal taste and needs. Primo was patient, explaining in underst
Buying a Porsche can be overwhelming with the choices, value for price as well as personal taste and needs. Primo was patient, explaining in understandable details as well as being knowledgable of the Porsche (as he had many years of experience). After making our choice, we were handed over to Shelly Fisher III, to finalize the paperwork and payment. He throughly went over all aspects of the deal we made as well as options offered by Porsche. Also with years of experience, he gave us frank answers to questions about need, value and risk. Behind all of the paperwork, Shelly was a wonder person to engage with.
Our purchase experience at Porsche Ontario was as good as it gets. Thank you.
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by Cindiab
Apr 02, 2025 -
Porsche Ontario responded
We are grateful for you leaving Primo and Shelly this stunning review! We are honored to have had the opportunity to work with you and we are glad that they provided you with 5-star service. We are pleased to know that they made your experience a pleasure, were patient, knowledgeable and wonderful to engage with. We warmly congratulate you on your new vehicle- behalf of the entire Porsche Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager
This Ontario team works very hard to earn your business.
From knowledge of the car, to the financing process the team is top notch. Primo Garcia will definitely get future calls from me on my next Porsche.
From knowledge of the car, to the financing process the team is top notch. Primo Garcia will definitely get future calls from me on my next Porsche.
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by B Stu
Mar 24, 2025 -
Porsche Ontario responded
B,
Providing first class service is so important to us here at Porsche Ontario and we are glad that Primo's efforts met your satisfaction! We are thrilled to know that he worked very hard, knowledgeable and made the process top notch. Congratulations on your new vehicle- behalf of the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager
I’ve gone electric!
Thanks to folks at Ontario mainly Primo and Dan for making it happen! Primo my Porsche consultant was thorough, patient, accommodating and extremel
Thanks to folks at Ontario mainly Primo and Dan for making it happen! Primo my Porsche consultant was thorough, patient, accommodating and extremely knowledgeable. Dan successfully sealed the deal! Others in the building were courteous and friendly. The facility is amazing. Thank you all!
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by Thu
Nov 25, 2024 -
Porsche Ontario responded
Thu,
We are grateful for you leaving Primo and Dan this wonderful review! We are honored to have had the opportunity to work with you and we are glad that they could provide you with 5-star service. We are pleased to know that they were thorough, patient, accommodating, extremely knowledgeable and friendly. We warmly congratulate you on your new vehicle- behalf of the entire Porsche Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager
Outstanding Experience with Primo Garcia at Porsche
Ontario
I recently had the pleasure of purchasing a Porsche, and Primo Garcia provided the most memorable experience possible. From the moment I a
Ontario
I recently had the pleasure of purchasing a Porsche, and Primo Garcia provided the most memorable experience possible. From the moment I arrived, he made me feel welcome and comfortable. Primo’s patience and attention to detail were exceptional as he thoroughly explained every aspect of the vehicle. The entire team at Porsche Ontario contributed to a welcoming atmosphere, making this my best dealership experience to date. There was no hassle or pressure to purchase anything unnecessary. Highly recommended!
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by Vanessa
Nov 22, 2024 -
Porsche Ontario responded
Vanessa,
We appreciate you for leaving Primo this remarkable review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Primo could provide you with top notch service. We are delighted to know that he was patient, attentive to detail and made your experience memorable. We sincerely congratulate you on your new vehicle- behalf of the entire Porsche Ontario team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager
I appreciate the guys at Ontario Porsche.
They were helpful & accommodating. Thanks Primo again for always being so helpful.
They were helpful & accommodating. Thanks Primo again for always being so helpful.
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by Muzikbman
Nov 19, 2024 -
Porsche Ontario responded
Muzikbman,
Providing first class service is so important to us here at Porsche Ontario and we are glad that Primo's efforts could meet your satisfaction! We are thrilled to know that he was so helpful and accommodating. Congratulations on your new vehicle- behalf of the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager
Nov 19, 2024 -
Muzikbman responded
Thanks to the entire team at Porsche Ontario. Me & my sister both excited to purchase cars from this dealership.🥳🎉👏🏿
Porsche Ontario is a well-run dealership.
Sales appointments were made easily, test-drives handled swiftly, and repeat visits continued to handle my inquiries professionally.
Sales appointments were made easily, test-drives handled swiftly, and repeat visits continued to handle my inquiries professionally.
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by carlajchao
Nov 11, 2024 -
Porsche Ontario responded
Thank you for taking the time to leave us this positive review! We are glad that our team provided you with a smooth and efficient experience. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager
Working with Primo one of the smoothest transactions I
have had in purchasing a used vehicle. He was very helpful with video and pictures before I came in to insure that I had all of the necessary informa
have had in purchasing a used vehicle. He was very helpful with video and pictures before I came in to insure that I had all of the necessary information. I wouldn’t hesitate sending anyone to Porsche Ontario.
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by mactrager
Sep 23, 2024 -
Porsche Ontario responded
Providing stellar service is so important to us here at Porsche Ontario and we are glad that Primo's efforts could meet your satisfaction and recommendation! We are so appreciative of the opportunity to work with you. We are thrilled to know that he was very helpful. Please do not hesitate to give us a call if you ever have any questions or concerns. Congratulations on your new vehicle- behalf of the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager